Settings and activity
15 results found
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3 votes
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Kristina Garcia
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10 votes
An error occurred while saving the comment Kristina Garcia
commented
OMG YES! We had a huge issue where an automated reminder/confirmation was sent, and then the client and staff member started a conversation about rescheduling their appointment time. When the client was asked if a particular reschedule date worked, they replied "yes" which confirmed the appointment and closed the conversation. We were NEVER notified of this message. In addition, Boulevard sent "Thank you, you are confirmed."
The client thought they were confirmed for the new date, but the original appointment was actually the one automatically confirmed. This led to confusion amongst staff and, ultimately, lost wages for the day.
If it isn't possible to stop the triggering of the confirmation response once the business has sent a message following the appointment confirmation, maybe there needs to be a different system for acceptable replies. Perhaps a numbered system?
Kristina Garcia
supported this idea
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159 votes
An error occurred while saving the comment Kristina Garcia
commented
Absolutely! It's extremely tedious and a bit ridiculous that we have to export our client list by name to then determine if there are multiples of the same/a similar profile. Boulevard should be able to "Scan for Duplicates" and suggest profiles that may need to be merged. This exists in other systems we have used.
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596 votes
An error occurred while saving the comment Kristina Garcia
commented
Absolutely! The other solution to this would be to have a feature where we can scan for duplicate profiles that may need to be merged. It's extremely tedious and a bit ridiculous that we have to export our client list by name to then determine if there are multiples of the same/a similar profile. Boulevard should be able to "Scan for Duplicates" and suggest profiles that may need to be merged. This exists in other systems we have used.
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37 votes
An error occurred while saving the comment Kristina Garcia
commented
Absolutely! It's extremely tedious and a bit ridiculous that we have to export our client list by name to then determine if there are multiples of the same/a similar profile. Boulevard should be able to "Scan for Duplicates" and suggest profiles that may need to be merged. This exists in other systems we have used.
Kristina Garcia
supported this idea
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51 votesKristina Garcia
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26 votesKristina Garcia
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43 votesKristina Garcia
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152 votesKristina Garcia
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159 votesKristina Garcia
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776 votesKristina Garcia
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347 votesKristina Garcia
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350 votesKristina Garcia
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360 votes
An error occurred while saving the comment Kristina Garcia
commented
This is absolutely essential and top priority! I'm currently having to ask our reviewers to copy and paste their review to google. We've actually done demos with other platforms and this was one of the things that made us consider switching (other systems offer Google review requests, or allow you to customize your review request with the link of your choosing). PLEASE implement this! Our number of Google Reviews doesn't reflect our success and we would love to get the word out to our community through positive google reviews.
Kristina Garcia
supported this idea
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194 votesKristina Garcia
supported this idea
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OMG YES! We had a huge issue where an automated reminder/confirmation was sent, and then the client and staff member started a conversation about rescheduling their appointment time. When the client was asked if a particular reschedule date worked, they replied "yes" which confirmed the appointment and closed the conversation. We were NEVER notified of this message. In addition, Boulevard sent "Thank you, you are confirmed."
The client thought they were confirmed for the new date, but the original appointment was actually the one automatically confirmed. This led to confusion amongst staff and, ultimately, lost wages for the day.
If it isn't possible to stop the triggering of the confirmation response once the business has sent a message following the appointment confirmation, maybe there needs to be a different system for acceptable replies. Perhaps a numbered system?