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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6464 results found

  1. Custom Organization for Service providers on Widget

    Right now it's at random and our top stylists are seeing major decline in online bookings because they're at the bottom of the list.

    7 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  2. Change font color on forms

    Saved intake forms color is grey on grey and is hard to read.

    7 votes
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  3. Custom fields for intake forms

    Pull client data, including Forms data, into a separate database/BI tool/profile- Relies on the aforementioned "Custom Fields" and "Intake Form-to-Custom Fields Mapping" project, as well as "Form Data in SSAS".

    7 votes
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  4. Some forward looking reports would be super helpful

    We would like to be able to see what offer codes have been applied to future appointments. I would love to see at least one report that is all of the details for booked appointments.

    7 votes
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  5. Contact Logs

    Notes stored in clients' profiles separate from "client notes" that allow you to track any important communications and recent requests or complaints. You can also leave comments on contact logs, which allows you to track the progress of a request or complaint or note how any issues were resolved. Overall used to improve communication among teams. They allow you to view current situations, requests or questions on upcoming or past services, or complaints. Documenting calls and activities with customers ensures that your staff is always up to date with clients, simply by viewing their contact logs. They also help to…

    7 votes
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  6. Add Arrival Time

    Can we please add "Arrival Time" in addition to "Appointment Time".

    Basically girls are showing up on time, then they use the bathroom and fill out the consent and are halfway through their appointment. It's a big issue. We will add it to the Client Instructions but since that section is so large already with text, they may not read it. it would be nice to have it in the body of the email

    7 votes
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  7. Re Activate Staff

    There should be a way to reactivate staff if you accidentally click "deactivate". Also, if a staff member was deactivated and there was an appointment on them, the appointment should remain on the books.

    7 votes
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  8. More indepth updates in the "appointment updates" section when editing an appointment.

    At this time "appointment updates" only keeps track of the initial booking and if a reschedule occurred. Would be beneficial to see when reminders were sent out to the client the as well. As any time a reschedule occurs we lose that information.

    7 votes
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  9. Booking Widget -sends customer to a specific page on website to that service

    When clicking book now on a specific page/service on our website it directs you right to the service clicked on to book

    7 votes
    1 comment  ·  Admin →
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  10. Add confirmation email details

    Add all service names and times to booking email confirmations.

    7 votes
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  11. Allow transparency support for business logo

    Our company's logo looks terrible inside a white square! Please allow the system to read transparency information from PNG files so we can make a cleaner looking banner for the client-facing booking experience!

    7 votes
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  12. Require client to re enter expiration date and cvv during online booking

    Clients are booking with expired cards/cards on file which causes issues during checkout

    7 votes
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  13. Easy solution to exchange a product

    Would like to be able to quickly exchange a product purchase without having to refund the client and then perform an entire new sale and collect the client's card again.

    7 votes
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  14. Training mode capability for Blvd

    To train staff using a mode of Blvd that does not communicate with clients, service providers, and can do fake checkouts/returns.

    It would be super useful if there was a way to open a training mode that allowed usage of the databases but was firewalled from sending emails, SMS, push notifications to all and allowed fake checkouts, returns, voucher creation and redemption. I find that as much as I try to train my staff, there often are situations that come up that can only be done as a walkthrough for learning. The workaround now is creating a fake service provider,…

    7 votes
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  15. Create a Suspended membership status

    Ability to apply a Suspended membership status to indicate Past Due member but prevent from continually attempting to charge cards.

    7 votes
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  16. Online Booking Alert to Owner/Manager

    As the owner I don't have the program running at all times so if I've left the workplace, I would love to get an alert on my phone so that I can prepare for the next day properly

    7 votes
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  17. Utilization % should reflect blocks on schedule

    Formula for utilization percentage on reporting should be (Booked) / (Scheduled - Blocked)

    7 votes
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  18. Goal Reporting

    • Weekly/Monthly Service Goals (On Phone)
    • Weekly/Monthly Retail Goals (On Phone)
    • Comparisons (TY, LY, YTD, Month, etc.) (on phone)
    7 votes
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  19. See / manage gift card balances

    7 votes
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  20. Removing Checked out BUT cancelled Appts

    sometimes accidents happen and an appt gets checked out before it has happened. Once it has been checked out it can't be edited or REMOVED from the calendar. This means other clients can't book this spot online

    7 votes
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