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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6975 results found

  1. CANCELLATION CHARGE

    there needs to be a full price option to charge a no show client.
    Different salons have different cancellation policies.

    creating a product "cancellation fee" and then having to remove tax is to much extra work in order just to make one switch from 50% charge to full price charge

    9 votes
    1 comment  ·  Admin →
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  2. only accept valid emails

    too many duplicate profiles created when clients write their email incorrectly. for example- gmail.co vs gmail.com

    9 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  3. Do not let clients Bypass FORMS before they can book an appointment.

    Clients are able to bypass forms that they should fill out prior to an appointment. This shouldn't be the case.

    9 votes
    0 comments  ·  Admin →
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  4. stylist levels

    When setting up pricing for services. Have pricing based on a level and rather than customizing prices for each service provider individually you can just assign them to their level of pricing (ex. level 1, 2, 3, etc. or jr stylists, sr, master, etc.) That way when a service provider gets promoted you can just change their level and their pricing would reflect their new level instead of having to customize the pricing manually per service, per stylist.

    9 votes
    0 comments  ·  Admin →
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  5. Copy & Paste Feature

    Would like to be able to copy & paste breaks.

    9 votes
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  6. Order Notes During Checkout

    It would be very helpful if order notes could be added during checkout instead of after. It would help speed up checkout time.

    9 votes
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  7. The ability to see what voucher was used for the service perform

    Currently, once you redeem a voucher, it disappears from payment methods and under history it just shows $0.00 for the service. Having a membership based business, it is a headache to identify how many vouchers was used from which month looking at the history. Maybe have a Redeemed Voucher section?

    9 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  8. Ring up a service without booking an appointment

    Switching over from meevo here....

    In meevo, I can go directly to the register and ring up a service for a client w/o creating a new appointment.

    I had to refund a client because we rang her up for the wrong service. But I had to create a new appointment for her to be able to charge her. It's an inconvenient extra step. Would have been easier if in 'New Sale' the option to charge for a service was available.

    Same for ringing up a walk in client for product. Meevo has 'Anonymous Male, Anonymous Female option in the register…

    9 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  9. Bigger "TODAY" button

    When booking appointments through the calendar, its important to make sure you're on the right day, it would be nice if the "today" button was brighter, bigger & more centered or near the calendar section to make sure you're on the right day.

    9 votes
    7 comments  ·  Admin →
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  10. Waitlist Notes

    You can not edit notes on the waitlist if the date a client requested is in the past. Sometimes our staff misses these requests or a client will request to come in a day we are closed. Our salon likes to write notes such as, "Left Voicemail 12/01" but if a client requests to come in on Sunday (when we are closed) & you do not notice until Monday you cannot add a note that you "left a voicemail" since the requested appointment time is now in the past. This use to not be an issue. I would LOVE if…

    9 votes
    0 comments  ·  Admin →
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  11. Beta reports: Client address attribute in the Client Records report

    Add the client street address to Client Records reports to support request for mail marketing.

    9 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  12. Collect Address within Booking Widget (franchise optimization)

    Collect client address in booking flow or somewhere else for business to be able to see where clientele are located and if there is opportunity to open an additional franchise nearby

    9 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  13. Sort Clients by Birthday for Campaigns

    Add the ability to sort/filter guests by birthday (month). So we have the ability to be able to send a Birthday Campaign through Mail Chimp.

    9 votes
    0 comments  ·  Admin →
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  14. Customize Stylists shown order on schedule (beyond alphabetical)

    I would like to be able to order and show stylists the way I want it. Not just alphabetically.

    9 votes
    2 comments  ·  Admin →
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  15. Botox and filler appointments based on units vs set dollar amount

    Med spas that have injectables will bill, pay commission, and track inventory based on units injected. That amount can change from appointment to appointment and will prevent a business from having 100 different botox services listed with different units. This is also beneficial for vouchers where a client can buy 100 units and use those units at different values for redemption.

    9 votes
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  16. We would REALLY love the tabs to change shade when we check them in. Thanks!

    It would be easier to differentiate in a glance between those here and not here yet.

    9 votes
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  17. Allow service provider to see pronouns and add - on's services without having to open the appointment.

    Sometimes when in a hurry, we don't click open the appointment to see important details like preferred pronouns or add on service requests. It would be helpful if we just saw it on the appointment calendar.

    9 votes
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  18. Rebook reminder texts with select client groups

    We would like to send out group texts to clients for rebooking purposes. It would be great to be able to select a group based on their last appointment time and if they do not currently have an appointment.

    9 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  19. Send staff text when an appointment has been changed within 24 hours of the appointment.

    When stylists are busy working on clients & reception staff is busy, it can slip through the cracks when an appointment time has changed for that day. It would be best if the system automatically notified the stylist (via text) any time there has been an adjustment to an appointment within 24 hours of the appointment time. So that would include cancellations and appointment start times.

    9 votes
    0 comments  ·  Admin →
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  20. Can we have the clients section listed in alphabetical order

    It would be useful if the clients were listed in alphabetical order since we have multiple clients who share the same name. Usually when we find this occurrence we would add the last four of their phone number to their name that way we do not confuse the clients when booking or appointments or checking out in sales. We tried to go through all of clients but quickly gave up because we have 22,000 clients that we have to go through since there is no option to refine by alphabetical order. If they were alphabetized it would help us spot…

    9 votes
    0 comments  ·  Admin →
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