5924 results found
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Require clients to prepay and add gratuity or have a self checkout for clients
When clients book online they don't always add gratuity, so we still need to check them out when they are through. It should be required for them to add gratuity or they can click no gratuity but note that they will have to leave it in cash or not at all. We are trying to be hands free and it has been impossible. They should also be an option to tip assistants when they are booking. If this can't be done, we would love a checkout station for clients where they do not need assistance to checkout. I've asked about…
8 votes -
Subscription Change Confirmations
Subscribers should be sent an automated confirmation for changes made to their subscription including pausing, rescheduling payment date, or cancelling. Otherwise, they call us looking to confirm and we have to spend time manually sending confirmation emails.
8 votes -
Separate reporting for Comped services/way to give commission to comped services
Currently checking out comped services as OTHER so the staff still receive their commission in reports, but creates a book keeping nightmare to separate from service sales/sales summary
8 votes -
Better Flow for Register Count and Pay Out
Count drawer - 2 steps and creates 2 "logs" in the history for count drawer and then payout. they always do these 2 steps simultaneously and it's confusing
8 votes -
Overall Membership Discount Program
Like a costco card. Membership for a year is X dollars and X number or services or each service is X amount discounted. For instance = $150 yearly membership - get 20$ off massages, 10% off products, etc etc etc
8 votes -
Freeze top row and first column in reporting
It is difficult to look at reports when there are a lot of rows of providers and lots of columns. It would be nice if the top row and the first column were frozen so you can navigate reports on the website instead of having to download to excel.
8 votes -
Assign Specials to Specific Days only
It helps with marketing - being able to have specials for a company on slower days brings in more business. This is a common practice of businesses, so it would be great to have the support to be able to utilize this.
8 votes -
After client no-shows or late cancels, force option for these appts at cancellation to require a card on file...
...for future bookings whether self book or even in-salon/over phone.
8 votes -
Set date for price changes to activate
With a large service book, we need to at times, and at least annually make changes to the price book. Ideally we should be able to set a date and time as to when the price change will be activated. This means we can work on any significant changes, then announcement ahead of time to guests. Then the prices all go live. Eg. Jan 1st changes for the new year. We can build the changes out now to go live Jan 1st.
8 votes -
Actual price the client is paying today, shown on iPad on their side.
When a client leaves a deposit, and I go to check them out, it shows them the total amount of the service, and does not show that they also put down a deposit. It creates a lot of confusion at the desk because they think they are being charged full price, when they already paid a deposit.
8 votes -
Option to sign up for the waitlist through online booking without selecting a time
Rather than provide timeslots for clients to add to the waitlist, it would be useful to have them simply sign up or have to call the business to be added to the list
8 votes -
Hyperlinks to order details in the client profile
Ability to have transactional history of the client available from the client profile. Ideally, service and product purchases link directly to sales order.
8 votes -
Restrict Clock in accessibility to Restricted IP Address
Have the ability to only have staff be able to have the access to clock in through the restricted IP address to avoid accidental clock ins from home
8 votes -
Product Report Details
Want to be able to see in one place what was sold, when, and who purchased it
8 votes -
Option to have 15-30 minutes automatically added to new client bookings.
If this is an added feature stylist would have the option of having Blvd add 15 to 30 minutes to the booking automatically. Currently I have to watch every appointment book and if I don't recognize the name I go and adjust the time, if time is available. The desk can't remember every single specific time that stylist would want added for each new client. I have spoken to other hairdressers at other salons that use Boulevard and they all think the idea is really good.
8 votes -
Edit payment type in closed order
The wrong payment type was used to close an order (Other payment type) vs. credit card. We would like the ability to edit or refund and add new payment type more easily. Currently, we would need to create a new appointment.
8 votes -
reviews
Regarding the new review platform, I see some improvements over previous iterations. However, the ideal configuration would be a direct prompt to a review platform of our choice, such as Yelp/Google. Once the customer spends generous time reviewing us internally on BLVD platform, they are unlikely to follow prompt for additional posting. We are essentially cannibalising our own reviews by using this feature.
7 votes -
Limit the amount of times a client can receive review requests
don't let the same customer receive a review request every appointment. We have clients who come multiple times a week. 1x per 3 months is good.
7 votes -
It would be helpful if you were able to add a 'service' to a ticket when checking out a sale/client ticket
without having to physically create an appointment on the books -- for ease of checkout but still showing up on the reports as a service
7 votes -
We would like to be able to sell services online without scheduling an appointment
Sell services and products without booking an appointment at the time of check out
7 votes
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