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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6444 results found

  1. Offer codes for specific service providers

    For instance, we would like to make offers limited by service provider -- either the providers who ARE available for the offer and the providers who aren't. In general, we should be able to customize our own offers much more granularly.

    8 votes
    1 comment  ·  Admin →
    How important is this to you?

  2. Change the "resend confirmation" to be unchecked by default for appointment changes

    Most appointment changes by the front desk are for internal purposes only... it would be nice if the "resend confirmation" box is unchecked by default so the client doesn't accidentally receive unnecessary reminders.

    8 votes
    0 comments  ·  Admin →
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  3. Allow business service charge to be set per unit rather than a flat fee

    Say someone comes in and gets 10 units of Botox at $12/unit ($120) and the business charge is $8/per unit. The business should get $96 back before commission is paid out but if there is just a flat fee and it is not set per unit then they are only getting $8 back for 1 unit. and everyone gets a different amount of units so we can't just put a random number in the business service charge.

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  4. auto tag clients

    Automatically tag a client when a product is purchased.

    We have monthly memberships and we manually add a 'member' tag, but it would be time-saving if you could setup the products to auto tag upon purchase.

    Thank you

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  5. Add required fields to the booking widget

    It would be great to add date of birth and address as a required field in the booking process online.

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  6. allow text conversations to be pinned to the top of messaging

    it can be hard to manage a sea of text messages, sometimes there are clients/staff we want to keep an eye on and pin to the top of the messaging page :)

    8 votes
    0 comments  ·  Admin →
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  7. Cancellation alert verbiage

    " it is too "SOON" to cancel online is confusing and they would like it to say " it's too LATE to cancel online". thanks

    8 votes
    1 comment  ·  Admin →
    How important is this to you?

  8. Offset statements

    It would be very helpful if the business could receive some sort of statement of credit card fees charged broken down by card type (debit/credit) to have full visibility into fees being assessed by Offset.

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  9. A weekly service report that shows individual providers sales by day.

    I need a report that shows me individual providers and their service totals by day for the entire week.

    8 votes
    0 comments  ·  Admin →
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  10. When running a deal it would be helpful to exclude a certain providers.

    When running a deal it would be helpful to exclude certain providers, not just certain services from the discount.

    8 votes
    1 comment  ·  Admin →
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  11. Wrap text in manually placed blocks

    It would be nice to apply text wrapping to schedule blocks so you can read longer messages without having to click on them

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  12. It would be helpful if the email marketing area had the ability to store uploaded images.

    It would be helpful if the email marketing area had the ability to store uploaded images. It is time consuming to have to upload artwork each time.

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  13. Staff day of notes/reception general

    Every day we create a blocked time slot that is just general reception notes. Things like 'ashly working whole day'. 'call so and so to remind them of early shift' 'fire drill on x day'. We have a slack and a day of note book, but seeing a little tag seems to be the only way we can really manage this stuff...but it means one provider gets a ton of notes on their schedule.Pls add a day of notes feature. Every platform I have been on has had this suggestion and none have done it. Do it!! We are all…

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  14. Service Provider should received notifications when there's a change to the schedule

    Service Provider should received notifications when there's a change to the schedule

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  15. Scheduling services with two or more service providers (assistants)

    8 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  16. Service Lists by Provider

    There should be a condensed way to be able to look at the full service menu for a provider. If someone wants a list of all services that they are coded for, we should be able to easily pull that list up and either email, download, or print it. Also, when we are booking an appointment in the calendar - we should be able to pull up the provider and see a condensed list of their services... not all the services in the company.

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  17. Product cost to service

    Product cost to do a service. This way you can see your profit margin example : Blonding service... how much for shampoo, conditioner, backbar products, lightener

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  18. Having the option of the emailed receipt on the customers check out screen so they can decide yes or no to that.

    Within the checking out of the client they get all the way through and then we have to ask, would you like a copy of your receipt through email. A customer suggested they be able to say yes or no to this on the ipads

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  19. Better (or complete) add-on indications and visibility in app

    Appointments with a time extension or add-on are not displayed correctly in the app. You have to click on the appointment to see all the extensions and add-ons. This is a problem because it's easy to miss something that needs time to prepare or set up before an appointment. As an example, we have hot salt stones that need to be turned on at least 45 minutes before an appointment or they won't be hot enough.

    8 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  20. Change client after appointment is booked

    some clients share profiles and may need to change who is paying at time of checkout-

    8 votes
    Waitlisted  ·  2 comments  ·  Admin →
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