7503 results found
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multiple emails
It would be awesome to have the option to add multiple emails to a client profile. A lot of our clients are business owners, hence have multiple addresses. When they are booking appointments online they often create new profile because they arent sure which email was used. This would stop the cause of duplicate profiles
Thank you,
Kaitlyn
12 votes -
Note the time the client actually arrives on profile
On the appointment have a spot to see what time the client actually arrived so we can see who's late frequently or who has been waiting a long time.
12 votes -
Better handling of clients that share a phone number such as families
At current the contact center potentially can make a mess of things with confirmations if clients A and children B and spouse C use all A's number and an appt is cancelled, or confirmed. Then the system will potentially do actions for the wrong account or appt.
12 votes -
Notes visible within a blocked time
Looking to add notes inside the blocked section of the calendar and to be able to see those notes right on the main screen of the calendar instead of clicking into it.
12 votes -
Notify when there is availability for someone on cancellation list
notification to salon when there is an opening for a client on the cancellation list.
12 votes -
Stay on the same date and time when editing a pre-book service.
If you need to edit a service while pre-booking with a client, pulling up the new appt tab automatically refreshes your page to the current date rather than staying on the date/time that you're trying to book on. This means you have to start over locating the correct date and time every time you need to adjust a service. This can be confusing during busy times when you are balancing phone calls and checking clients in and out. It would be really helpful if blvd would stay on the same date the whole pre-book process to avoid doing steps multiple…
12 votes -
Ability to send from client profile to client email (or SMS) a Welcome page/link to set up their online booking account
Also ability to send password reset emails to client if client requests it.
I can imagine it like this:At checkout front desk lets client know they can book their next appointment online. "OH WOW didn't know you can do that"
Yes Linda, I can send you a welcome email with a link on how to set it up to your email address if you'd like!
Email sent with Welcome to Blank Salon online booking, thank you for being a valued clients etc etc.... Here's your token to set your account up.
Or sent via SMS as a link as…
12 votes -
Want reporting on individual services
Need to be able to see specifically how many of what treatment the stylists performed over a custom timeframe. Right now we can only see the total for the entire service category otherwise it takes a long time to go provider by provider to get the correct #s
12 votes -
Automatic waitlist notifications
Add a feature where you can automatically push out waitlist opening notifications to patients on the waitlist. .
11 votes -
Front Desk Screen Should Indicate If Consents/Paperwork Hasn't Been Completed.
It would be very helpful if the Front Desk screen that shows patients where they're at in the Queue indicated if there was still paperwork/consents pending.
11 votes -
When merging clients, there should be a "scan" option for the system to find multiples.
When merging clients, there should be a "scan" option for the system to find multiples.
11 votes -
Enhanced and Automated Loyalty Program Features
It would be ideal if Boulevard supported a loyalty platform or loyalty platform partner that can handle tier logic, automatic upgrades/downgrades, and communication without the need to fully custom-build it via Zapier or scripts.
The specific limitations that we'd like to see overcome are:
Tiers not supported: Boulevard’s built-in Loyalty Program is points-based only (earn/redeem). There’s no way to create tiered memberships (e.g., Silver/Gold/Platinum) that upgrade/downgrade based on spend or visit frequency.
Rolling windows unavailable: Boulevard doesn’t expose “spend in last 12 months” or “visits in last 90 days,” so we can’t calculate rolling thresholds natively.
Tag management: Zapier can…
11 votes -
Post-Appointment Messaging and Google Review Link
Allow businesses to customize post-appointment follow-up messaging and to link our review platform, like Google Reviews. Right now, the canned SMS/email only directs clients to rate their experience inside Boulevard. That does nothing to boost a business’s online presence.
I want to be able to insert my own google review link (or other platforms) and to customize my messaging to match our brand voice and marketing strategy.
Without this, Boulevard is limiting growth and keeping reviews locked in its own system instead of helping businesses build the visibility and reputation that actually drive new clients.
11 votes -
phrases
Hi! I wanted to share some feedback regarding the new Phrases feature. Currently, it seems that we’re unable to use phrases unless we’ve already opened a message thread and sent a message to the client first. This means the feature only works if the client initiates the conversation or if we start with a manual message, only then can we use the phrases.
It would be incredibly helpful if we could use phrases when starting a new message directly from the client's profile, even if there’s no existing thread, or if the previous conversation has been closed. This would make…
11 votes -
Have Owners and Admins get notifications for all booking related activity.
All booking-related notifications are delivered to owners and administrators to ensure seamless business operations
11 votes -
Bulk service edits
I would like to do a bulk edit for the service menu. If I can edit and add add-on's to multiple services at once, that would be a huge help.
11 votes -
Have a “Price Varies” option.
For services such as neurotoxin, it would be very helpful to have the option to check a box that would put “price varies” in the price section when booking a service.
11 votes -
We need the ability to charge for a membership for a future start date.
We want the ability to have a membership start at a future date, and not charge the day that it's set up. Please help
11 votes -
Track low inventory, and get a notification when inventory is low, by also being able to add max and mins for products on hand.
Track low inventory, and get a notification when inventory is low, by also being able to add max and mins for products on hand.
11 votes -
Gift Cards should be stored under the recipients file. Not the purchasers.
Gift Cards should be stored on the recipients file, not the purchasers. Would make finding them a lot simpler! Also should have to/from.
11 votes
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