6244 results found
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ability to delete clients from client roster
ability to delete client from client roster, for instance if they have passed away.
14 votes -
Account credits
If a client has an account credit , when checking out , a pop up should show up that asks if you want to use the account credit, or the account credit button should be red if that have an actual credit
14 votes -
Reflect full value of service on voucher redemptions client receipts
Customers cannot understand the logic of why the price assigned to the service, based on voucher value, is what it is. They cannot make sense of it and the explanation is lengthy and only makes sense if you can see the internal dashboard.
It would be better for client experience to have the full service value show on client facing receipts and the value of the voucher show internally only.
14 votes -
Service providers should get notifications to changes on all appointments.
Staff does not get notified if an appointment is modified or moved from another provider. This causes issues for the staff unless they habitually check their schedules and creates more work for the front desk team because they now have to reach out to make sure the provider sees the update/change.
14 votes -
cancel appointment from reminder text
Please allow clients to cancel from their reminder!!! This isn't new technology, our old lame software offered this option. It's so much easier and faster than the current options for canceling
14 votes -
Merge Clients
We need to be able to search for clients that need to be merged. There should be a prompt to ask if two profiles have similarities.
14 votes -
Post appointment email
Email that auto sends once appointment is completed. Can be customized however business would like!
14 votes -
Ability for Staff to Create and Modify Forms without Business Manager Access
The business would like specific staff to be able to build forms but not have them have access to all business settings.
14 votes -
Create a client self checkout process
By creating a self checkout process for clients, it could eliminate the need for a front desk staff. We could equip our salon with iPads that have the self checkout available to them at any point in their service for a seamless and less awkward checkout process
14 votes -
Add Review Invite To Check-Out
We would like an invite to give feedback/review after the client completes payment via the Duo/iPad set-up. Once they confirm and pay, having an opportunity to give us 1-5 stars and, if they give us 4 or 5 stars, inviting them to review with Google Reviews would be great.
14 votes -
"Get Quote" instead of the price
I think it's critical to have the option "get quote" instead of a price. Some of our services vary in price, so we would love the client to contact us so we could tell them more about the pricing situation. Now the only option is to put "$0" and then in the description ask them to contact. It just doesn't make sense not having the option.
14 votes -
apple pay ability when scheduling
the ability to book you appointment and make a deposit with apple pay
14 votes -
Limit offer codes to one per checkout window
Only allow one offer code to be applied in a checkout window
14 votes -
Customize Automated Campaigns Audience Parameters
Ability to customize the length of time a client has not been back in for them to receive their Reminder to Book or Fill Slow Days email campaign to go beyond 'haven't visited in last 30 days' and/or 'don't have an appointment in the next 7 days'.
14 votes -
New Marketing Campaign: For Clients Whose Vouchers/Credit is Set to Expire Soon
There are many clients who forget they purchase vouchers or have otherwise unused account credit that leads to high liabilities within reporting. It would be great to be able to target those customers through an automated campaign that automatically reminds customers to come in before their liabilities expire.
14 votes -
Hide Gratuity
The business would like to be able to choose to hide gratuity from orders from one provider to another. They would like the gratuity to only show if it was left to the user viewing the order.
14 votes -
Outstanding Forms List
The business would like to be able to view a list of clients who have or have not completed any client forms.
Right now you can only view on an individual basis through the client profile.
14 votes -
Remove employee access but keeping their past clients on books
Would love to still be able to see prior employees previous schedules on the calendar even after they're removed from the system/disabled access. There might be a way to see it in a report, but it's helpful to see on the calendar day to day to help establish forecasting the business patterns. This would also help in rescheduling any future clients that are on their books without having to run a report & then go into the client profile to reschedule.
14 votes -
Confirmation time stamp
It would be helpful if there was a way to view after a client received their appointment reminder when they actually confirmed and how they confirmed their appointment. For example, if they received a SMS message, and confirmed through that SMS message including the date and time.
14 votes -
Buy one get one free offer codes
Ability to create a buy one get one free offer code
14 votes
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