6307 results found
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Gift Card purchaser & recipient's names
Gift cards should include the option to attach the purchaser's name and recipient's name to the card. Some clients will buy multiple gift cards and the system doesn't allow for the client to include each person's name they're giving it to. We offer the option for reissuing lost gift cards, but it can be hard to track in system because when it's not in their name or the purchaser bought multiple cards for the same amount or on the same date. There should also be the option to include an expiration date.
15 votes -
Loyalty Points Used as Payment Instead of Discount
We reward our customers with Loyalty points to be used on future services. When a customer redeems the loyalty points on a service the Loyalty points are used as a discount instead of a payment type. This reduces or completely removes the commission that a service provider would have received. This also skews the discount report so it shows larger discounts given than what we have actually given. Loyalty points should be same as cash.
For example, when I personally go to another company to purchase things such as the coffee shop or restaurant they use my rewards points as…
15 votes -
Updating calendar icons to make more visible
Calendar Icons: for arrived, new client, etc. are all white icons and small. When appointments overlap and the first appointment is checked out, the icons are hidden on the next appointment (top right corner of appointment block).
There is also no icon for "Active" appointment state.
15 votes -
Custom term length memberships
Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.
15 votes -
Booking interval customization by service provider
I have one staff member who needs his booking intervals online to be every 30 minutes only, not less or more. It would be useful to have booking intervals be a choice for each service instead of 15 minutes or 30 minutes for all services.
15 votes -
Ability to set reminders/tasks through boulevard
It would be helpful to have tasks that can be assigned to a certain person or a certain date through boulevard. An example would be a client's membership is set to unfreeze on 5/31, so you set a reminder for 5/30 for the front desk to call the client and remind them that their freeze will be lifting
15 votes -
Transfer product from location to location
adding a feature on "Adjust Quantities" that allows you to move product from one location to the other, and have it update the inventory at the other location.
Manage > Products > Adjust Quantities > Transfer to "enter location here"
we have two locations, and my location is called "Northeast" if i want to do a transfer to our other location which is called "Uptown" this how it would look if the feature was added:
Manage > Products > Adjust Quantities > "Transfer to Uptown"
and this way the item that i had transferred to "Uptown" would be taken out…
15 votes -
Customer can add or update information on Duo app.
When the customer come in and if their information is incorrect such as name or email or phone numbers. we can have customer review that on the duo app to to confirm, correct of update the information
15 votes -
"Unmerge" appointments in a group for individual checkout
We would like to be able to separate services from one order ticket. We often have large groups come in that are booked under one name, but are paid for separately. Ex: Large wedding parties or business groups. Recreating each individual's specific service is time consuming and it would be more efficient to just drag them off to another order.
15 votes -
Make Client notes printable
We store formula histories in the client notes and some of our stylists like them printed. There is no good option to print the notes, so we have to copy and paste into word to be able to format them. A printable report of this would be awesome.
15 votes -
$ amount Offer that doesn't discount ever line item
Currently, if you have an offer that is a dollar amount it takes that amount off of each individual item instead of just that particular amount. For example, we have a referral code where clients receive $10 off when they refer someone. When we enter this offer, it takes off $10 for every service and product on the ticket (which can add up to much more than what they offer should be) instead of only the set amount.
15 votes -
Schedule appointments by interacting with the calendar on mobile
When on the Boulevard Professional app, it would be helpful to be able to tap/interact directly on availabilities the calendar to schedule appointments, rather than select the plus sign to add a new appointment.
15 votes -
Would be great if Messages and Online Booking notifications also made a sound on desktop similar to help chat notifications
A pleasant chime would help receptionists know they have something to do :)
15 votes -
Print price tags from received PO's for retail items
New York City consumer affairs requires prices on all retail items.
15 votes -
Front Desk Report - Detailed Time Log every step.
As we have Unconfirmed > Confirmed > Arrived > Completed in the Front Desk view.
It would be great to actually track exact time the client arrived. Was active and checked out with the exact time log. Boulevard already Logs this information, we just need a report of it.
Example client Anna had a 1pm appointment but came at 1:10pm
Stylist John took Anna at 1:15pm to his chair but spend 3.5 hours on her instead of the 3 hours allocated.
Anna Checked out at 3:45PM, instead of ~3pm.
As a business we want to know 2 things. If the…
15 votes -
Client cancellations should show up in the client profile immediately...
...instead of only after the original time of the cancelled appointment has past. Currently, cancelled appointments don't show up in client history until they are "history" this can create booking confusion when a client is referencing a cancelled appointment and we can't find it without searching the cancellations report. The cancellation list is very hard to search through since you can't filter or just search a client without loading page after page.
We have a call center team and this has created a lot of confusion for them
15 votes -
When DUO is disconnected, show a red banner at the top of dashboard
"Duo is currently not connected, please try to reconnect or click here to troubleshoot". This would give staff a heads up to get this reestablished prior to a sale rather than during.
15 votes -
Report on vacation and sick leave for service providers
Report showing total vacation and sick days taken by staff
Could be synced with time blocks on calendar
15 votes -
Reporting/History for Admin
Having a way to see who booked/cancelled an appointment for accountability.
Additionally, have an admin report to see login history (time, date, IP)
15 votes -
Stylist information
It would be incredibly helpful for booking and training if there was an option for management to make notes about each employee and their services that would pop up when you click on the employee photo on the calendar.
15 votes
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