6244 results found
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Tighten up the Hipaa compliance
When a patient books a service they get an email with all of their appointment details listed like their name, date/time of their appointment and what treatment they are getting. Med Spa practices have to practice hipaa and this is a huge violation.
15 votes -
Loyalty program tiers
Would love to have tiers available to reward our most loyal clients even more - i.e. once you've earned 1,000 points within the year, you earn an extra 0.5 points per dollar spent.
15 votes -
When self cancelling, clients should be asked if they want to cancel their "guests" appointment as well.
A client created a reservation for themselves and a guest but when they had cancelled the reservation on Boulevard it only cancelled the main client and did not cancel their "Guests" reservation. They assumed that both reservations were cancelled so a simple "did you want to cancel this one as well" would have saved us the money and time!
15 votes -
Ability to use account credit / gift card for deposits and booking
When clients cancel their appointments or reschedule, their booking deposits remain as credits and they have to pay twice if they were to reschedule, necessitating employee intervention manually. If you allow clients to use their account credits to pay for deposits, they won't have to call us or pay twice when they rebook or cancel outside the period for a fee.
15 votes -
Marketing Templates
The business would like a better/ wider range of templates to choose from for Automated and One-time blast marketing emails.
15 votes -
Do not charge for marketing.
It feels cheap and the marketing is not robust enough to merit nickel and dimeing us. If the eblast capability were better, but the current email ability is limited. Yes, I'm salty. Consider an integration with a better marketing crm site like mail chimp, constant contact.
15 votes -
Inventory on Hand Date Filter
The business said that it is TOP priority that this report have the option to filter by date. They are needing to report on what inventory was month to month. At this time there is no date filter.
15 votes -
Conversion Reporting
Reporting on Conversions and KPI need to be made and easily access and to be able to run during any time frame.
Membership Conversion Reports
Products sold conversions15 votes -
Ability to block off multiple days at once
Ability to place time blocks on multiple days at the same time.
15 votes -
Specify What Account Credits Are Applicable Towards
The ability to specify / differentiate each Account Credit purchase and what it's applicable towards (without clicking into history, similar to how vouchers are displayed in the Payment Methods Tab). When granting Account Credit, one should be able to choose what it's applicable towards, whether services or retail, or even a specific service or product (like Offers). Account Balance in the form of a deposit should specify that it's a deposit and have an assigned service to use it towards.
15 votes -
Gift Card Packages
Ability to sell gift card packages online, where clients can purchase multiple gift cards in a package.
15 votes -
15 votes
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15 votes
Hey folks! This idea has a lot of different requests in the comments, but some of your needs were addressed by today's release: schedule view.
As of today, you can now view any day's schedule from either the Front Desk or Calendar views in Dashboard. The schedule allows you to filter the day by the forms' statuses to keep track of which appointment still have incomplete forms. Learn more here and enjoy!
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15 votes
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15 votes
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Product history and usage report
Show full history of usage by product. Need a report of usage by product that shows each date the usage has been adjusted and by how much.
15 votes -
Gift Card purchaser & recipient's names
Gift cards should include the option to attach the purchaser's name and recipient's name to the card. Some clients will buy multiple gift cards and the system doesn't allow for the client to include each person's name they're giving it to. We offer the option for reissuing lost gift cards, but it can be hard to track in system because when it's not in their name or the purchaser bought multiple cards for the same amount or on the same date. There should also be the option to include an expiration date.
15 votes -
Loyalty Points Used as Payment Instead of Discount
We reward our customers with Loyalty points to be used on future services. When a customer redeems the loyalty points on a service the Loyalty points are used as a discount instead of a payment type. This reduces or completely removes the commission that a service provider would have received. This also skews the discount report so it shows larger discounts given than what we have actually given. Loyalty points should be same as cash.
For example, when I personally go to another company to purchase things such as the coffee shop or restaurant they use my rewards points as…
15 votes -
Updating calendar icons to make more visible
Calendar Icons: for arrived, new client, etc. are all white icons and small. When appointments overlap and the first appointment is checked out, the icons are hidden on the next appointment (top right corner of appointment block).
There is also no icon for "Active" appointment state.
15 votes -
Custom term length memberships
Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.
15 votes
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