When self cancelling, clients should be asked if they want to cancel their "guests" appointment as well.
A client created a reservation for themselves and a guest but when they had cancelled the reservation on Boulevard it only cancelled the main client and did not cancel their "Guests" reservation. They assumed that both reservations were cancelled so a simple "did you want to cancel this one as well" would have saved us the money and time!
15
votes
Kayla Ward
shared this idea
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Mandy Stevens
commented
The ability to combine appointments into group appointments from the dashboard is critical to this as well. We have people that schedule over the phone for two people and then cancel one and we have to manually catch it as well.