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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7209 results found

  1. Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  2. Need to allow staff to checkout, but limit who can adjust price/add a discount/promo

    17 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  3. Specials, promotions, voucher services sometimes do not need pricing to be showed externally since they make no sense to the clients anyway. Should be a way to make it so that these services can only be paid for using vouchers and not case equivalents or other payment methods.

    17 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  4. Feedback that the online booking widget doesn't show that clients can scroll up and down to view service providers available to book as clearly as possible

    17 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  5. Would be super important to have a membership filter option on the Clients tab for marketing purposes.

    17 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. We are finding some employees accidentally clock in from home or clock in 40 minutes before their shift and if we could set a limit that would be ideal.

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  7. I wish there was an icon on a client's profile to indicate that there's a payment method on file when making an appointment on the mobile app

    17 votes

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  8. In the timeclock section of the dashboard, I think adding a total time clocked in each day would be helpful so we don't have to calculate the time in our head with Time-in and Time-out.

    17 votes

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  9. 17 votes

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  10. ...instead of only after the original time of the cancelled appointment has past. Currently, cancelled appointments don't show up in client history until they are "history" this can create booking confusion when a client is referencing a cancelled appointment and we can't find it without searching the cancellations report. The cancellation list is very hard to search through since you can't filter or just search a client without loading page after page.

    We have a call center team and this has created a lot of confusion for them

    17 votes

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  11. Report showing total vacation and sick days taken by staff

    Could be synced with time blocks on calendar

    17 votes

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  12. Providing a QR or barcode for online gift cards would make them much easier to redeem from a phone with our current barcode scanners. It also looks more professional and up to date than typing in a number from the email.

    17 votes

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    1 comment  ·  Admin →
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  13. In the instance of disputed transactions, include error messaging that transaction has been disputed and cannot be refunded.

    17 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. It would be nice to add an "unread" option after opening a chat on text messages. Just as they have implemented on the iPhone. Opening and choosing "unread" with a simple swipe.

    16 votes

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  15. It would be helpful to send a form to a client at anytime without having a booking. When someone books for someone else, it takes time to cancel the booking, rebook under the other parties' name just to send the form.

    16 votes

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  16. The fact that you can not save the date range ("month to date" or "last month") with the reports is a huge setback

    It always resets when you open (re-open) the report.

    16 votes

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  17. Text communication is so simple and helpful for clients throughout the day who don't regularly check their voicemail. We can easily change appointments and answer questions. It is nice we have that feature with our own number on the dashboard on the computer, but I wish we could also pull up messages on the app so I can be easily notified with a response with a client and stay up to date on busier days.

    16 votes

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  18. When clients reschedule their own appointments online, the system does not send them an updated communication with the new date and/or time. They then call our business to make sure that it has gone through. Please update this to save time for everyone. Thanks!

    16 votes

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    1 comment  ·  Admin →
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  19. ability to delete client from client roster, for instance if they have passed away.

    16 votes

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  20. We should be able to manually adjust banked product units on accounts. Employees make mistakes and currently the only way to go back and fix the account is to refund the invoice and re do the whole thing potentially days later when you catch the mistake. If we could just manually adjust the units , this solves the problem of employees adjusting price instead of using the banked units

    16 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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