7490 results found
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Custom term length memberships
Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.
17 votes -
Privilege setting for adding Discounts/Promotions
Need to allow staff to checkout, but limit who can adjust price/add a discount/promo
17 votes -
Service that can only be paid via voucher, and does not show currency equivalent
Specials, promotions, voucher services sometimes do not need pricing to be showed externally since they make no sense to the clients anyway. Should be a way to make it so that these services can only be paid for using vouchers and not case equivalents or other payment methods.
17 votes -
client profile
It would be helpful to show how the appt was booked when viewing the client profile. Right now you can see if it was booked by client or staff when in the main calendar page, but not when in the client profile viewing upcoming appts.
17 votes -
Present the vertical scroll within the online booking widget for service providers more clearly
Feedback that the online booking widget doesn't show that clients can scroll up and down to view service providers available to book as clearly as possible
17 votes -
Customer can add or update information on Duo app.
When the customer come in and if their information is incorrect such as name or email or phone numbers. we can have customer review that on the duo app to to confirm, correct of update the information
17 votes -
More Filters for Client Tab for marketing issues
Would be super important to have a membership filter option on the Clients tab for marketing purposes.
17 votes -
Ratings For Cancellation Charged Clients
Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.
Workarounds:
- Making a Product called Cancellation Fee (will mess up their reporting)
- Not sending a receipt at the time of charge (higher possible chargebacks from client)
- Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
17 votes -
Voiding a register count
It would be very helpful to have the option to void out register counts if someone goofs' their count and accidentally submits.
17 votes -
Client cancellations should show up in the client profile immediately...
...instead of only after the original time of the cancelled appointment has past. Currently, cancelled appointments don't show up in client history until they are "history" this can create booking confusion when a client is referencing a cancelled appointment and we can't find it without searching the cancellations report. The cancellation list is very hard to search through since you can't filter or just search a client without loading page after page.
We have a call center team and this has created a lot of confusion for them
17 votes -
Report on vacation and sick leave for service providers
Report showing total vacation and sick days taken by staff
Could be synced with time blocks on calendar
17 votes -
Include QR code for online gift cards
Providing a QR or barcode for online gift cards would make them much easier to redeem from a phone with our current barcode scanners. It also looks more professional and up to date than typing in a number from the email.
17 votes -
Error message for failed refunds
In the instance of disputed transactions, include error messaging that transaction has been disputed and cannot be refunded.
17 votes -
implement texting clients within the mobile app, instead of from your phone
I wish there was a way to 1) access the texts you have with clients on the desktop browser in the mobile app and 2) continue texting clients within the app from the businesses dedicated phone number instead of it pulling up your phone's text messaging app and using your personal phone number.
16 votes -
add a feature that client can check the balance of their gift card.
Add a feature that the clients can check the balance of their gift card.
16 votes -
Camera Grid & Alignment Templates for Consistent Photos
Add camera grids and face alignment templates (like RXPhoto) so photos can be lined up the same way every time. This would allow consistent before/after pictures with preset angles (front, profile, 45°) and make comparisons more accurate.
16 votes -
Scheduling a Membership Payment/Membership Sale in advance
It would be great to be able to schedule a membership payment/ membership sale to be a date in the future - Instead we are having to track it manually and manually sell them the membership on the date we want it to start
16 votes -
Unlock Charts
Have certain staff have the ability to unlock submitted charts.
16 votes -
search function in forms + charts
PLEASE please please add a search function in forms and charts
16 votes -
ability to delete clients from client roster
ability to delete client from client roster, for instance if they have passed away.
16 votes
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