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  1. 13 votes
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  2. Used to be able to open closed orders and change if a service provider was requested or not. Would like that function back

    Example: Provider added services to an appointment and he was marked as requested for those services when he shouldn't have been. Wasn't corrected at checkout and now there's no way to go back and edit the requests which is throws reporting

    13 votes
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  3. Lots of stylists work every other saturday; can we have a quick way to schedule this like repeating customizations or something

    13 votes
    1 comment  ·  Admin →
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  4. If setting a recurring appointment, Boulevard should flag if one of those upcoming times is unavailable.
    Example: We set a recurring appointment for 12 visits at 1PM on Thursdays. If there are 2 Thursdays that are unavailable at that time, the business should be notified and unable to book those times.
    This would increase the efficiency when booking recurring appointments and prevent double booking from occurring. Our business heavily relies on batch booking sessions and consistently have 5-6 clients coming in/out at a time. If a team member has to book week by week for each client, it takes up…

    12 votes
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  5. ability to delete client from client roster, for instance if they have passed away.

    12 votes
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  6. When purchasing a gift card, allow for it to be assigned to a particular service, and individual. Also show the gift card balance somewhere in the client profile

    12 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  7. I would like to propose an enhancement to the way account credits or vouchers are currently tracked within the system. At present, when we apply a credit or voucher to a client's account, it is recorded as a sale or deposit, regardless of whether actual money has been received from the client.

    For instance, in our referral program, when a client refers a friend, the friend receives $10 off their service, and the referring client receives a $10 credit to use towards their next appointment. However, this credit is currently recorded in the system as though it were a physical…

    12 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  8. Delete client profile after a client has passed away. That way there is no chance of accidently using this profile in the future if someone has a similar name.

    12 votes
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  9. Hello Blvd, Not pleased with the Voucher update. The receipt is very confusing to read for our clients. I need to explain how to read the receipt. Which was a surprise to read at first for me too, until Blvd chat helped me understand the breakdown.

    It does not help with our accounting, the Reports on the daily summaries includes the voucher amount taken in for the day. So we need to manually subtract the voucher amount from our total received because we already have collected that amount when the client/s had purchased their series or membership before they came…

    12 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  10. I saw that packages can now be applied as a credit which is great but the vouchers really need to be taking out the cost of services before the employee split.

    Also, we should be able to put a custom package together at checkout instead of having to pre-make every package. We customize packages for clients all the time. It could be like we pick which services we want them to have, have them pay and it puts a credit on their account for those services only, or a voucher for each service, but the voucher needs to take out…

    12 votes
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  11. We need to be able to search for clients that need to be merged. There should be a prompt to ask if two profiles have similarities.

    12 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  12. add a flag for messages that need further attention or review, or more info. Or at least make message unread to others can see it and notice. When you have multiple people looking at message and then a bunch of others come thru they get lost.... some sort of way to know this need follow up. thanks

    12 votes
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  13. The ability of putting in quotes for specific services into each client profile. Then being able to pull a report/filter for any client that was quoted that specific service for marketing purposes.

    12 votes
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  14. There needs to be the ability to see Product Sales with unit cost on same report. This would reflect the bottom line in order to calculate our net revenue. Currently you have Gross product sales and Net product sales. But net is only net of any discounts, not net of the cost of the product. So really you need an option for columns with gross product sales, discounts applied, cost of products sold and finally, net product revenue. This is the information as a business owner i need to see to compare profit margins etc.

    It would also be helpful…

    12 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  15. Not everyone is paid by commission / %

    12 votes
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  16. The business would like clients to receive new confirmation emails of the rescheduled time.

    12 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  17. We would like an invite to give feedback/review after the client completes payment via the Duo/iPad set-up. Once they confirm and pay, having an opportunity to give us 1-5 stars and, if they give us 4 or 5 stars, inviting them to review with Google Reviews would be great.

    12 votes
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  18. 12 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  19. This feature would allow us to set a client accommodation that requires a deposit or payment in full upon booking from particular clients. This would help with clients that have a history of no-shows or chronic rescheduling.

    12 votes
    1 comment  ·  Admin →
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  20. When someone's card declines for cancellation fees. We would like there to be a way that we can
    a) notify them that they owe those fees before booking again.
    b) allow a deficit put on their account that needs paying before they can book again. Not that they can have an open account but so that we can track and charge for unpaid late charges.

    it is really hard to keep track of this via notes in the system and word of mouth.

    12 votes
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