Feedback on Voucher Update
Hello Blvd, Not pleased with the Voucher update. The receipt is very confusing to read for our clients. I need to explain how to read the receipt. Which was a surprise to read at first for me too, until Blvd chat helped me understand the breakdown.
It does not help with our accounting, the Reports on the daily summaries includes the voucher amount taken in for the day. So we need to manually subtract the voucher amount from our total received because we already have collected that amount when the client/s had purchased their series or membership before they came in for their service. It is a double collection in our reports if we don't subtract the vouchers.
The Reports and Summaries part is definitely the hardest part to calculate for our records, because it shows we collect more money than we made for the day and there is no way but manually to subtract the vouchers from total earned.
-
Sara Sarraf commented
It is a complete nightmare !!! Nothing is adding up/ The vouuchers are for PREPAID services and now it seems as we are making money. we have to manually subtract everything and accounting is a nightmare for us. why change something that was working just fine ?? I have contacted support and multiple people and no one is understanding the issues it has created even thought they seem to think its better. Clients are receiving email receipt with a random fee and we are getting calls daily.