Settings and activity
17 results found
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20 votes
Regina Valentini
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19 votesRegina Valentini
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2 votesRegina Valentini
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3 votesRegina Valentini
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3 votesRegina Valentini
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3 votesRegina Valentini
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6 votesRegina Valentini
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12 votesRegina Valentini
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732 votesRegina Valentini
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1 voteRegina Valentini
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7 votes
An error occurred while saving the comment Regina Valentini
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Refunds do not show in client history unless you drill into an order. There is no way to know by looking at a client's history that a refund or partial refund was done without either running a report or looking at the detail of each sales order.
Regina Valentini
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66 votesRegina Valentini
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38 votesRegina Valentini
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45 votesRegina Valentini
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135 votesRegina Valentini
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696 votesRegina Valentini
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471 votesRegina Valentini
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I agree wholeheartedly with the feedback presented here and would like to add additional feedback. Firstly, for businesses that sell voucher packages, most often the revenue is recorded when the package is sold (NOT when the voucher is redeemed). To add line items with dollar amounts for vouchers redeemed is not only confusing to all involved, it leads to a double recording of revenue unless the voucher payments are manually deducted as others have mentioned. Furthermore, we have been testing this feature at our business and found that when a voucher membership renews, and the client receives vouchers for free services as a result of paying their membership fee, those vouchers are assigned a bogus dollar amount when redeemed. This is only going to lead to more problems down the road. This must be changed. We are no longer able to redeem vouchers in our business, we are having to zero out services at check out and manually delete the associated voucher just to show the client an accurate receipt, but this also leads to more bookkeeping problems and room for error. We are asking for a workaround in Boulevard to "turn off" vouchers as a payment method and restore things back to how they worked before this change was implemented.