5884 results found
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Remove vouchers from client profile when package is refunded
Currently when a service package is refunded, any vouchers that were granted stay on the client profile and need to be manually voided. Ideally, vouchers would automatically be removed when a client is refunded for their purchase
26 votes -
Member/Membership recognition online
Online booking widget should recognize existing members and discount member services accordingly. For example, after login it knows I'm a member and will zero-out the service I am booking.
26 votes -
Detailed Receipt
It would be great for a client to receive a detailed receipt when checking out. As of now it only shows the main service on the receipt, if it could show add-ons it would very helpful.
26 votes -
Customizable week start and end days
Ability to designate business week start and end days (eg. Monday-Sunday). This would allow managers to view the Schedule with start and end days that match their other systems, update shortcuts in reports for 'This Week', etc., and reflect accurate performance metrics in the Professional App.
26 votes -
Calendar block privilege setting
Add a privilege setting to prevent certain staff from adding blocks to the calendar, while still being able to schedule appointments
26 votes -
Appointment Ratings Report
Appointment ratings download
26 votes -
Instant Direct Booking Link via SMS
Booking link sent via text for clients who wish to book over the phone but do not want to give credit card information over the phone or "book online". Link gets sent to phone and they must add credit card info and accept the terms and policies within a specific timeframe to complete the booking, saving time and effort for the front desk. When the front desk gets busy checking out a client and there's calls on hold to book. This is efficient and keeps both parties happy!
26 votes -
Duo should not require an iPad app connection for checkout
We are one of many boutique hair studio in NYC and have eliminated the 'front desk' We do all our own bookings by email and online and use a laptop in the salon. With the duo, now we have to have the ipad as well just to process with no other functionality needed in the salon for an ipad. The ipad also has to remain off idle/unlock so the Duo app is always working. So the ipad now has to remain on the charger. For a salon without a front desk it's one too many devices and silly that the…
26 votes -
create a pop up alert for blocked clients
There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.
25 votes -
Ability to upload gift card graphics
Have the ability to upload gift card graphics for online gift cards.
25 votes -
25 votes
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Integration with Gusto
for those of us that use Gusto for timeclock and payroll this would be amazing
25 votes -
Send emojis via Contact Center
It would be really wonderful if we were able to add emoji's when communicating with our clients through the message center. Just like the way we have emojis when messaging with the help center, but with our clients. PLEASE, PRETTY PLEASE!!!!!
25 votes -
Swap the white/gray on calendar
It is more natural to block out with a dark color and open up with a light color. White is where the appointments and dark is where they are not. Or let us customize how we view our calendar
25 votes -
Provide child profiles under parent profiles
Allow for an account to be marked as a minor or child and link it to a parent's account. This would allow reminders to go the parents phone/email without having duplicate phone and email information in the database. If I have a parent phone number in for a child, text messages often show up as coming from the child not the parent. Super embarrassing to refer to them by their child's name.
25 votes -
pop up notes when booking
Would like to have a note that you can have show up before you click to confirm an appointment. For example if a client has a history of no shows or cancelling last minute then the person who answers the phone can make sure we have a card on file.
25 votes -
Business Intelligence Dashboard
A dashboard that shows whats happening in a business. Have it show a quick look at sales, clients booked, etc. that could be pulled from reports. Attached are screenshots of the look/idea.
25 votes -
Card on File Messages
When a client is prompted to add a card on file, they are thinking they've already paid online due to the email confirmation they get. We need to clarify that when putting card on file, they are NOT paying for the service yet. We have had countless clients walk out without paying for their service because of this. Thank you.
25 votes -
beeing able to hover over Blocks to see what they say
it would be super helpful to not have to click into the "block" to read it fully
25 votes -
Advanced Charting Running Charts
Being able to edit the same chart to have a running chart for al providers to edit
24 votes
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