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6244 results found

  1. On Client Profile > History; the Appointment History and Order History should be made so...

    ...that for long term clients it is not a doomscroll to find things. Possibly two separate tabs or done as two sub-tabs would solve this.

    3 votes
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  2. Monthly charge for packages

    1 vote
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  3. Dispute Reporting

    3 votes
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  4. accepting new guests

    Can we make it so new guest need to be accepted before scheduled? A waitlist that needs to be accepted before the client is scheduled.

    Vagaro has this feature and its very helpful

    sometimes new guests book the wrong service for their need and this way we can make sure they get set up with the proper appointment.

    for example Sally Books a partial highlight but she needs a full highlight toners and haircut blowdry. Id hate for a new guest to come in and not get the service they were expecting because they chose the wrong sevice. I have…

    5 votes
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  5. New offer type, auto discount of percent or dollar amount for services that are booked in advanced by X days at least.

    Would be a great way to get clients to book in advanced, which helps the business forecast and keep staff engaged.

    1 vote
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  6. expiration dates for floats on file (apply to all)

    Request to have a button when changing the expiration date to apply the change it to all member benefits so we dont have to do them one at a time. It takes FOREVER if the person has 40+ on their account.

    2 votes
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  7. Better handling of clients that share a phone number such as families

    At current the contact center potentially can make a mess of things with confirmations if clients A and children B and spouse C use all A's number and an appt is cancelled, or confirmed. Then the system will potentially do actions for the wrong account or appt.

    11 votes
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  8. Card on File Messages

    When a client is prompted to add a card on file, they are thinking they've already paid online due to the email confirmation they get. We need to clarify that when putting card on file, they are NOT paying for the service yet. We have had countless clients walk out without paying for their service because of this. Thank you.

    26 votes
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  9. Provider Requested should not be automatic when clicking on the calendar to book

    1 vote
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  10. Options so that when making appointments that there is NO default...

    ...for whether it is a request or not so that staff are forced to choose one rather than a potential erroneous default.

    5 votes
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  11. Stylist Notification of Appointment Date/Time Changes

    There's an option to be notified of cancellations or completions but reschedules/changes would be great too!

    6 votes
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  12. Booking from another scheduled date

    We are wanting to book an appointment for a certain number of weeks from an existing appointment that is not today's date. The system keeps bringing us back to today's date instead.

    1 vote
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  13. Ability to apply Account Credits at online checkout

    3 votes
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  14. Show indicator on Calendar view of appointments just like Front Desk view such as "(4m late)" in red indicator on appt block

    This would allow for staff to be more cognizant of potential issues that would require intervention.

    3 votes
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  15. Clients who book something that has deposit, then cancels within cancellation policy; should have an easier workflow

    For refunding that deposit rather than going through whole refund process. Looking for a "cancel and void deposit" function that saves time and resources all around.

    5 votes
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  16. Review Improvements

    2 votes
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  17. Reorder Location Selctor

    1 vote
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  18. More Reporting on Booked Appointments

    16 votes
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  19. taking & making deposits easier when client book at front desk

    Currently its a 2-step process to take a deposit over the phone/in-person when a client wants to book an appointment. Can there be a way when booking appointments at front desk, make it possible to process a deposit within new appointment ticket or auto prompt another outlet for deposit? It's very inconvenient how currently set-up.

    6 votes
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  20. When editing group appointments, the time of the services should not auto adjust

    There is a group appointment scheduled, everyone to start at 1:00 pm as an example. 3 customers - all getting regular manicures. They also have 5 minute transition times built in. When I go into the appointment to cancel the transition times, the software automatically changes everyone's service time to the following: Person1 - regular manicure at 1:00 pm; Person2 - regular manicure at 1:30 pm; Person3 - regular manicure at 2:00 pm. All of the manicures should still be at 1:00 pm, but the software automatically adjusts the appointments to be one right after the other depending on the…

    1 vote
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