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6244 results found

  1. Set a client to default to a phone number when it's shared by multiple clients.

    Some of our client's children use their parent's number but it's actually the parent's phone, and sometimes when the parent texts us it shows at the child's name. We're using the client tags as a small work around - marking children's, spouse's, or family member's profiles just so we know to double check the phone number, but it would be great if we could set which name defaults when we're texted by the number. Also - if a client and their child are booked on the same day with the same number, we've noticed that the confirmation text doesn't remind…

    8 votes
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  2. Assign preferred service provider to a client so it defaults to them when booking online

    Instead of choosing service first and then provider, most clients want to know when their preferred service provider is available to them. This helps ensure that our nail technicians develop strong customer relationships.

    THANKS

    4 votes
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  3. Commission Reporting of Cancellations

    It would be helpful to have the 50% charge of a cancellation not appear as a "discount" on the service commission reports. Just a separate column that denoted "late cancellations" would be best in order to track it with how our staff gets paid.

    2 votes
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  4. Re Activate Staff

    There should be a way to reactivate staff if you accidentally click "deactivate". Also, if a staff member was deactivated and there was an appointment on them, the appointment should remain on the books.

    7 votes
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  5. Customizable checkout alert similar to scheduling alert

    There needs to be a checkout alert like there is a scheduling alert so it can remind you if you need to apply a discount, etc.

    5 votes
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  6. Message notifications only show when unread.

    I am unable to tell whether or not a new message has come in unless I physically go into Messages. Having notifications for old messages isn't helpful to me, and just having the purple pop up when I receive messages would be really great, especially on busy days.

    12 votes
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  7. Being able to toggle off clients confirming an appointment

    When clients do not confirm their appointment, they don't show up and we lose the slot to fill for other clients. I want to be able to toggle off the option to confirm their appointments.

    1 vote
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  8. Split Schedules

    11 votes
    3 comments  ·  Admin →
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  9. Deny clients the ability to have single letter as last names

    We have many clients trying to be more or less anonymous, but if we have 8 clients with the same name John S. then we are going to make mistakes.

    4 votes
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  10. Be able to add gratuity on products-as our Salon has a full bar

    We should be able to make some products tippable. We have a full service bar within our salon, and many clients want to add gratuity to the beverages. It's not fast to add it in individually, like it is for services

    4 votes
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  11. A way to combine tickets. We get a lot of guests that want to pay for a friend, and it isn't simple to join tickets together.

    For ease of checkout for the client experience and at the POS! Smooth and quick transaction time is EVERYTHING!

    5 votes
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  12. Some services require preparation or purchase of things

    Would be nice to be able to set a lead time requirement for certain services so they could only be booked out more than X days ahead.

    Example: custom color requires us to phone consult with client for color and also where they are coming from, then order said colors and wait for delivery. So at current we either have the option of having it bookable online and then calling and rescheduling if we need more time to order or we don't have it available for online booking all together.

    2 votes
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  13. Employee termination

    There should be an easier way to terminate an employee. There are currently too many steps to make this happen and future appointments get missed and then disappear. Then clients show up for appointments that don't exist on our end.

    7 votes
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  14. Wait list could be a column on the right side of blvd that shows appts and their requested times all stacked on each other

    To give the staff a UI of visual waitlist appts that in turn would increase chances of fulfillment.

    I'm thinking it would be a visual showing of pending appts, where as a manager could lock the view ON or OFF so that no matter what staff are seeing it. Dragging those appts onto the schedule or rescheduling them to a service providers column would be the same as booking the appt and removing it from the waitlist. If someone said they want service 1 that takes 30 min and anytime after 12pm, then dragging that 8hr pending appt and dropping…

    5 votes
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  15. Wait list should not be available for days the particular staff are not scheduled or booked.

    It should only show provider potential availability for times that are already scheduled booked for a staff member.

    84 votes
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  16. Requirement for service provider to clock in before performing services

    1 vote
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  17. Privilege Group Access (outside of the actual editing of the group)

    1 vote
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  18. Option for email communication to clients translated to Spanish

    2 votes
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  19. Membership Commission Customization

    3 votes
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  20. Freezing/Cancelling Memberships

    4 votes
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