7577 results found
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Improve Duo - Reduce Constant Disconnect and Unlinking
Our practice has (4) of the latest iPad Pros and (3) duos. They are constantly disconnecting/unpairing from the duo and/or unliking from the BLVD software. This is extremely frustrating. These iPads are dedicated to BLVD use and I've tried everything to keep them from doing this. I'm actually quite surprised there aren't more complaints. Please fix this! Before BLVD we had Square and their POS systems is leaps and bounds above BLVD. I can count on one hand how many times the system disconnected. With BLVD at least one of the connections goes down daily. Personally I would prefer a…
75 votes -
Ability to restrict tags to be for either appointment tagging or client tagging exclusively.
Sometimes tags are not relevant to one or the other but staff will choose them since they seem appropriate, which then may cause unintentional downstream activity.
Example tags that staff put on appointments that should only be allowed as client tags: allergies, language barrier, always late, has previously no showed, extremely picky, big tipper, has disability, friends or family, etc.
6 votes -
Hide Service Provider Name in Confirmation Email
Ability to NOT SHOW who a client is booked with. We move clients multiple times thought the day and cannot guarantee which technician will see them. Please add an option to disable the name of the provider from confirmation emails/texts.
5 votes -
forms and charts moved from gear icon to manager access level
I would love for my Guest Care of Service Lead be able to manage forms for appointments but seeing how they are under the gear icon, I am the only one able to create and manage them. Please put them under the mangers tab instead.
5 votes -
Exclude Gratuity from Sales
Is there a way to exclude tips from sales (gross/net). I have to go into every spreadsheet I pull and manually adjust this.
21 votes -
Ability to Connect Notes from Forms/ Charts
The business wants to be able to have notes entered on a form or chart and they connect to the client profile.
8 votes -
1 vote
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Green Circle Fee and Loyalty Program
Green circle fees should not be included in the loyalty program points earned since its not a retail product or a service.
1 vote -
option to show after tax pricing for online booking
We have some people confused by pricing since not every service is taxable. It would be helpful to show after tax pricing for services in the online booking widget.
1 vote -
Salons should have the option to set the date a membership is charged on instead of out just automatically being on the date the client sign
As a salon. Owner it would be beneficial if could set a date for membership to be billed on instead of it automatically being the date the client signs up. The point of membership is predictable cash flow
5 votes -
Create a way for $2 marketing campaign amount to be appended as a business charge on the service commission of the appointment.
Would be a great way to allow businesses to recoup the marketing costs associated with the marketing campaign in a way that hopefully makes sense to service providers.
1 vote -
Ability to add a note when adding account credit or a voucher to someone's account
When manually adding account credit or vouchers to a client's account it would be nice to have the ability to add a note to describe why they're being added. Sometimes they're due to previous circumstances or customer service, so adding the reason would be helpful for questions in the future
66 votes -
Allow clients to see client notes
Ability for clients to review their client notes within a portal or other online resource
1 vote -
Notes on Chargebacks
The new chargeback format is awesome, but I would love to be able to make notes before I submit--if more than one person is working on it, or you're waiting for a client to call back, it would be really handy to be able to notate there
3 votes -
Add donation option to checkout flow in the Duo app
Ability to add a 'donate to cancer' option on the tip screen in the Duo app when the client is checking out.
4 votes -
Ability to organize products
The business would like to be able to organize the view of the products within the dashboard how they would like. At this time they are automatically organized Alphabetically.
9 votes -
Real time system updates for inventory
Having to wait 2 hours for the system to update while counting inventory prevents us from efficiently getting an accurate count same day. This delays reports to owners and managers. This is something BLVD., should correct sooner rather than later.
7 votes -
Tighten up the Hipaa compliance
When a patient schedules an appointment they get a detailed email that includes personal information like what treatment they are getting. Med spas have to practice hipaa and this is a huge violation.
6 votes -
Tighten up the Hipaa compliance
When a patient books a service they get an email with all of their appointment details listed like their name, date/time of their appointment and what treatment they are getting. Med Spa practices have to practice hipaa and this is a huge violation.
23 votes -
service modifiers on wait list
Need the ability to see required service modifiers for waitlisted appointments to ensure the correct service times are available based off the modifier questions that are asked such as gel removal or no gel removal which mades a big difference in time.
4 votes
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