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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7209 results found

  1. It would be helpful to have a cash payment option for services that have been marked at $0.

    4 votes

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  2. When BLVD is having systemic issues or when the user configures a report wrong it's the same error message that appears for beta reports. It would be more helpful if there are specific error messages. Most of the time it's user error and by not having a clear error message displayed it leaves everyone to believe that the system is unreliable versus their lack of understanding of how to use it. For example -- "Oops! Cannot configure rows and columns the same. Try editing your configuration!"

    2 votes

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  3. Unless I comb through each sale, there is no way to understand if staff are potentially handing out adjusted prices which in most cases diminishes income. I strongly believe staff understand this is a way of hiding their dirty work from management in some cases. The loss revenue for businesses is completely unmonitored at present. Increased revenue from price adjustments also should be scrutinized since targeting upcharging to certain clients could potentially land businesses in hot water.

    I believe all price adjustments can be listed for any given service provider for any given period. I think the service provider should…

    3 votes

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  4. When selling a gift card there is a pop up window if the card is in use. So, something similar when creating a new product (or duplicating a product) Just highlighting the field or the field label in red with a note that states "This [sku or UPC] is already in use" would be very beneficial to help prevent mistakes when entering products.

    3 votes

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  5. Currently long strings of text that exceed the width of display are cut off. Would be helpful if the text was rewrapped to be multi line on displays. On dashboard strings are cut by window size. On professional app it is cut off by width of mobile device.

    4 votes

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  6. There used to be a "cancel" button when processing credit cards with the Duo. It would be nice to have that button back in the new flow. Occasionally the app or Duo lock up and the cancel button on the Dashboard end may be able to save the experience by allowing us to cancel from the desk.

    3 votes

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  7. Maybe this idea was already posted, but I just got the Duo. Sometimes we have clients who have already prepaid and the total for services is $0. We realized the Duo will close out the sale and not prompt the client to leave gratuity. We have to ask and manually enter the gratuity amount in the checkout window before running payment. We would like to still have them select a gratuity amount on their own via the iPad, based on value of the service. If they left cash, they can still skip it. Thanks!

    71 votes

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  8. The software gives the heart icon for all future appts. Such a pain if they switch practitioners: more work to remember for reception.

    2 votes

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  9. Currently only vouchers are sharable. The business would like clients to be able to share Account Credit Memberships.

    53 votes

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  10. Have the system do an auto purchase order that pulls up all products that are below an alert level

    2 votes

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  11. When querying Admin API - Orders query, it would be very helpful if we can filter them by ClientId. Right now if we want to build on our app a logic to display the order history for a client, we have to iterate all the orders, which is a very expensive query.

    2 votes

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  12. It would be nice to be able to run a staff performance report that had the staff's commission in the report so you can figure out the profit per staff member.

    6 votes

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  13. Your lists for internal marketing are not sufficient to run basic marketing. I cannot exclude people, or combine lists. Or monitor the frequency of contact.
    Please add : exclude clients already booked.
    Please add: Do not email if has been emailed in 15, 30, 60 days
    Please add: Email client of x employee AND x employee. (currently it it is set as or)

    14 votes

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  14. The business would like the ability to include a display of future bookings to be include in the email reminder being sent out for the appointment taking place within 2 days.

    58 votes

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  15. The business would like the ability to put a note or an alert that can be customized on the booking widget. It could be located in the top right or left hand corner of the widget.

    13 votes

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  16. 1 vote

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  17. Make switching between staff accounts on mobile easier. It currently prompts me to update my profile every time. so it adds three screens/clicks to switch for no reason.

    4 votes

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  18. The change in Duo payment flow completely caught us off guard and confused us and our clients for the first few checkouts. It turns out the update was announced in the changelog the day before, but the changelog is decently hidden and you have to be looking for changes to find it.

    It is possible to show the pop ups as we were bombarded for a week with the Quickbooks integration announcement.

    Can we have a similar pop up for any changes that directly impact daily operations like changing the checkout flow?

    5 votes

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  19. We need to be able to set different commission rates on some of our services.

    15 votes

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  20. It would be fantastic to have Boulevard messages through browser and OS notifications so that things weren’t missed.

    12 votes

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