Skip to content

Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7017 results found

  1. Would like the ability to show services next to the service provider name when booking in the dashboard.

    For example, if someone calls to request a SP, and want to book for a certain SP it would only show the services the SP provides in the preview window

    2 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?
  2. when making an apt for a specific provider it would be great if you can only see what services they offer

    4 votes
    How important is this to you?
  3. The date of service needs to be added to all receipts that don't get closed out the same day. When closed out after service date, it gives the current date and clients get confused and think they're getting charged when not being in that day.

    4 votes
    How important is this to you?
  4. Many services require multiple products to be used, so allowing for more than one product to be used per service would allow for better inventory tracking

    145 votes
    How important is this to you?
  5. When running a deal it would be helpful to exclude certain providers, not just certain services from the discount.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?
  6. In an effort to cut down on accidental refunds to the incorrect payment method, could we implement an additional confirmation for refunds so that they staff member must confirm their refund method before processing?

    2 votes
    How important is this to you?
  7. The new client experience page is useful for seeing many items in one location, I just found that it only shows two digits for the timeframe for online booking. I freaked out when I thought my booking was only open for 18 days. I then realized it was 180, but not showing the third digit. This is true on multiple browsers and multiple screen sizes.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
  8. Would like a feature setting to enable emails to be turned on for the business (one main business email contact similar to the email found in the MANAGE location tab> Details section) for all client appointments booked, reminders, and cancellations

    3 votes
    How important is this to you?
    1. The ability to duplicate a campaign rather than reinventing the wheel every time
    2. Emoji's in the subject line
    3. Store branded colors and fonts
    4. Reports that show who opened and who unsubscribed (not just a number but names)
    5. Better email templates
    6. The ability to choose multiple audiences for the campaign
    7. This was said before, but the ability to send to clients that may not be clients, but have purchased before.
    46 votes
    Waitlisted  ·  3 comments  ·  Admin →
    How important is this to you?
  9. We REALLY Need a report that shows all new SCHEDULED bookings are made in a given time period -- broken out by Self-Booked or Other (Called In) -- and filtered by New Clients vs. Returning Clients.

    We are ramping up our marketing efforts and we need to see how those efforts are performing. We can see the number of self-booked clients by observing cart_completed in GA, but that isn't sufficient. Help!

    3 votes
    Waitlisted  ·  1 comment  ·  Admin →
    How important is this to you?
  10. The schedule view has some utility, but it is hard to know if someone was assigned a form that wasn't completed. A third column for "assigned forms" would allow us to see if they have forms that should be completed so we can make sure we get the information from them.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?
  11. When checking out on the desktop, if the selected iPad isn't on the welcome screen the transaction will run the card on file and skip the option for the client to leave gratuity. It would be nice if there was a warning to let you know if the iPad isn't on the welcome screen so you could get it where it needs to be.

    Sometimes the client just starts pressing buttons and if you can't see the iPad you don't know what they're doing.

    3 votes
    How important is this to you?
  12. The sales report shows income with services purchased with gift cards and account credit, but that isn't an accurate report because that wasn't income generated that day.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
  13. 3 votes
    How important is this to you?
  14. Would love a product sales report that listed who the sales were made by so commission would be easier to figure out. Client name on there would be nice also.

    5 votes
    1 comment  ·  Admin →
    How important is this to you?
  15. It's so hard to look up clients when the list doesn't populate alphabetically. Scrolling through random names is time consuming.

    4 votes
    How important is this to you?
  16. Business would like account credits that are collected to automatically be applied to orders at checkout

    4 votes
    How important is this to you?
  17. Implement a 'day of' booking restriction for offers to allow offer codes to only be used for booking services for the same day.

    5 votes
    How important is this to you?
  18. Medical director sign off is its own process, while a lead is a part of escalations in which they also need to be involved and have the ability to review/sign off in those instances. Instead of a single list of charts that need review, being able to split to their respective users based on circumstance would be more beneficial

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?
  19. To ensure consistent visibility into pricing for their appointment, I'm requesting that appointment pricing reflect in confirmation text and emails.

    2 votes
    How important is this to you?
  • Don't see your idea?