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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6826 results found

  1. When creating new forms/charts, there should be an auto save. Creating the forms on computers/laptops with sensitive track pads will often go back to previous page and the work that was input on the form is erased and has to be started again. With the creation of these forms being timely and tedious an auto-save feature would be extremely helpful.

    24 votes
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  2. If you set up your reward program that 5000 points gets you $25, you should default to only redeeming the 5000 for $25...even if the client has 5500 points...then they can roll the 500 extra points toward earning the next $25. As a slon we do not want to ever give more than $25 at a time, it is cost prohibitive. Also, the $25 hit should be taken by the salon, NOT the provider.

    1 vote
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  3. Want to be able to pre-pause a membership before their next payment is due. No way to currently do it. Thanks

    4 votes
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  4. Currently on client profiles, you have the ability to note a clients Skype profile (in all honesty, who even uses that anymore) but it would be great to be able to add the clients instagram handle to their client profile card as well.

    3 votes
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  5. Example- Kristin is a Massage Therapist, Esthetician and does Wax. In our company, Blue is for Massage, Purple is for Estie's and Yellow is for Wax. If there was either a small color dot or block displayed under the Staffs name in the Calendar- It would be much easier to Book an appointment (from a visual standpoint)!

    4 votes
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  6. “Group appointments” implies that there is more than one person getting services. “Multiple Services” however means it could be one person getting more than one service. Being a nail salon, it’s an important distinction because our clients aren’t able to book themselves a mani AND pedi at the same time unless they select the current “group” option. Causes confusion and frustration for us and our clients who don’t understand the BLVD booking system yet.

    2 votes
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  7. We have had it happen a few times now that a no-show will block their card so as not to be charged for the missed appointment. This is unfair to us as a business since we have a strict no-show policy and our team expects to be compensated for their missed revenue. It would be nice that when marking an appointment as a no-show or late cancel the system would keep trying periodically until the debt is collected.

    5 votes
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  8. Hi! Is there any chance that we can have the timecard give the hours worked by day and for the week as the time adds up in real time? This way our hourly staff that need to hit certain hours can plan accordingly. Thank you!

    3 votes
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  9. One service provider can service up to 3 rooms on their own, even if the services start at the same time.

    1 vote
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  10. We'd like the option to trigger the rating screen at checkout through the Duo, similar to how gratuity is collected.

    2 votes
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  11. utilize tags to mass apply settings such as whether those clients see an option for gratuity at checkout and other client accommodations

    2 votes
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  12. Option to send same day reminders only to unconfirmed clients.

    5 votes
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  13. We often have to cancel client appointments for administrative reasons like combining multiple appointments, changing the name to a spouse, etc...

    These cancellations marked as "Mistake or Error" still show up in the client history in the new online portal. We have had multiple clients reach out asking why we cancelled their appointments because they see the cancellation in the portal.

    It would be great to have the Mistake/Error selection not show in the portal (or some way to choose which ones do show in there)

    6 votes
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  14. Only allow one offer code to be applied in a checkout window

    14 votes
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  15. Sometimes, services are not checked out same day but we would still like to calculate how much of our sales were actually from that day.

    2 votes
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  16. We sometimes will have clients that aren't sure what they've gotten in the past or aren't sure what the service they want is called. It would be great if they were able to leave us a little note when making a booking to make sure they booked the correct service.. Otherwise they may book a service that's much longer than the one they believe they're getting.

    3 votes
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  17. it scrolls ahead or behind 5 minutes no matter how you try to correct it. You can do it with no problem on desktop. The app keeps changing it.

    3 votes
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  18. Currently the Cancellation Log only loads data from the past two weeks once the Staff Member filter is applied. Adding the load more button will provide the ability to broaden the search past those two weeks and make cancellation audits by staff member much easier.

    1 vote
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  19. Ability to receive a notification when the emails are sent and when the accounts are updated and also have a feature in the dashboard to be able to search who has been sent the failed payment emails

    1 vote
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  20. 3 votes
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