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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7123 results found

  1. When you go to the history tab in the client profile and scroll down to the Order History - it would help to be able to see if the Sale Total is a credit or a debit

    5 votes

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  2. While reordering of addons and modifiers is avilable with in the respective categories, being able to reorder modifiers before addons would improve the flow of my booking and give owners more control over their guests booking experience.

    3 votes

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    1. Allow messages to be tagged "unread" and allow messages to be sent to providers/front desk
    2. Put in place safeguard so a provider cannot be scheduled in two different locations at the same time.
    3. Allow blocked times (ie out/PTO) to be seen in all locations provider is seeing patients
    4. Allow option to see providers schedule in all locations they work on the same page
    5 votes

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  3. We have an issue with New Patients/clients booking under existing patients. New Patients require additional time for their appointment. This creates a nightmare for our front desk, since many times these are missing - which leads to a poor customer experience, when they show and there isn't enough time allowed for their appointment. It would be great, if there was a question that could be asked at the beginning of online booking. "Are You Currently a Patient at...? Yes or No. Then based off that question they would be show a list of services they can book. Or, maybe there…

    45 votes

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  4. Right now there is no limit to how many transactions can be performed using an offer code. Some businesses only want the client to be able to purchase a discounted gift card once but there is no limit currently to how many they can purchase.

    15 votes

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  5. It would be very helpful if the business could receive some sort of statement of credit card fees charged broken down by card type (debit/credit) to have full visibility into fees being assessed by Offset.

    9 votes

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  6. since boulevard does not show all times available, it would be nice if in the mean time, there could be a note that says please contact the business for more available times

    3 votes

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  7. we have many different services that require different pre and post care instructions. for example, in the booking notification for a spray tan we want to tell them to wear specific clothing, for lashes we want to let them know to plan not to wash their face or shower. for extensions we want to let them know to take Tylenol bc their heads will be sore. on vagaro I was able to customize the client instructions based on what service they were getting

    281 votes

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    Waitlisted  ·  33 comments  ·  Admin →
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  8. Keep the original membership charge date despite the card being charged later. no other system changes it like boulevard. booker, vagaro, etc all leave the original date despite the charge date. its labor intensive to have to manually update this every month.

    3 votes

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  9. Allow for employees to use the mobile app to see their schedules etc while restricting IP for the web version which has more data than the professional app.

    1 vote

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  10. The business would like specific staff to be able to build forms but not have them have access to all business settings.

    15 votes

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  11. 2 votes

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  12. Example: New Years Eve services, to not only entice staff to work hours that are usually requested off, but also to increase revenue to make up for reduced hours. Offer = Percentage off = -20% so that $100 is now $120 for selected dates, auto apply.

    1 vote

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  13. Notification for when a provider submits a chart for review by medical director for sign-off.

    38 votes

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  14. Full migration from software

    3 votes

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  15. when a customer does not show up is there a way to mark the appointment that the patient did not show up? or have the system automatically identify that appointment as a no show and charge them

    3 votes

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  16. I think adding lip scrubs especially in the winter would be an amazing idea, we can even add special scents during the holidays like Hot Chocolate or butterscotch or in the spring we can have flower like scents. WHO DOESN'T LOVE A GOOD LIP SCRUB???

    1 vote

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  17. There needs to be the ability to see Product Sales with unit cost on same report. This would reflect the bottom line in order to calculate our net revenue. Currently you have Gross product sales and Net product sales. But net is only net of any discounts, not net of the cost of the product. So really you need an option for columns with gross product sales, discounts applied, cost of products sold and finally, net product revenue. This is the information as a business owner i need to see to compare profit margins etc.

    It would also be helpful…

    13 votes

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  18. Often time we are on the calendar page supervising the schedule. For a swift and quick random walk in or forgot to also purchase can just stay on the calendar page and have a button to check out a random purchase that didnt have an appointment.

    4 votes

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  19. ability to add / upload client charts and forms that were previously treated under a prior booking system but have not been seen for an appointment under the new booking system. or overall ability to upload forms and charts without the need to attach to an appointment

    108 votes

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