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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7539 results found

  1. currently have to manually click each transaction to see gratuity total. could there be a way to filter gratuity without having to click every single transaction to check

    2 votes

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  2. Currently, the Inventory on Hand report only shows the current inventory count. When you look at this report in Summaries, there is a date range option that does not impact the report at all. It would be extremely helpful to look at inventory counts retroactively to see what was on hand on previous dates.

    2 votes

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  3. Ability to have shared services, but location-specific descriptions.

    1 vote

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  4. The dashboard URL stays the same when toggling between locations. Since Hello Sugar has a single team that manages appointments across all 150+ locations, they would like to build a function between their tools that routes the employee to the location they need to be in by inquiry.

    For example - a client from a Houston location emailed in needing help about their appointment, they can click a link there that takes them to that location in the dashboard. Then, they get a message from an Alexandria client who needs help. This internal function would take them there instead of…

    1 vote

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  5. Following options listed below is not visible for the publish forms, we need to control the scenario's where can say "Yes" or "No" to any of the options below regarldess the forms are publish or it's in the draft mode. In the current implementation, following options only appears for the draft forms&charts

    With Appointment Booking Confirmation
    With Reminer
    With same day reminder
    At check-in with Duo App

    Screen Shot 2025-05-28 at 4.47.27 PM

    1 vote

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  6. Please add a separate tab within "client notes" for "communications" specifically so that the client notes section can be reserved for important information

    1 vote

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  7. have a spot on profile for BMI

    1 vote

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  8. When selling a membership over the phone, have a way to send the patient the membership agreement via text for them to sign like all other forms. This particular patient can not come in to the spa and is not comfortable using the online platform,

    1 vote

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  9. We would Like the Appointment Service Records report to have filtering and Date range capabilities.

    Currently, we need to download this report each time we want to filter and this isnt optimal.

    3 votes

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  10. Granular Inventory Access – Separate permissions for:

    Creating and managing purchase orders (POs)
    Counting and auditing inventory
    Reconciling stock
    Tracking employee usage reasons
    Viewing and managing stock levels

    3 votes

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  11. BLVD currently doesn't have a way to automatically redirect the client to a new page after an appointment has been booked through the standard booking widget. This is a very simple function and a critical one for anyone who runs FB ads. We need to be able to track conversion from the booking widget and this is what's necessary to be able to do it correctly. I was told by BLVD that i need to build a custom booking widget in order to redirect to the Thank You page. That is NOT acceptable. This is very simple and pretty much…

    1 vote

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  12. It is helpful to have a simple text or email with a few financial metrics, sent to us at the end of the day. For example, service sales, product sales, discount total, and total sales. If this could be turned on to send daily at the EOB that would be super helpful! Only sent to "owner" access.

    1 vote

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  13. When we book appointments internally either by call-ins or by various staff members via the app. Have who booked it labeled on the specific appointment. And a way to see any edit, updates, or reschedules listed on the specific appointment. Helps track if there is a scheduling error etc.

    1 vote

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  14. Add on a place in memberships for increased referral perks. For example
    Members get $50 referral bonuses vs non-members get $25

    4 votes

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  15. We run promotions on memberships and we want to allow the discounted membership price for x amount of months from the date of sign-up. We want the discounted charge to auto-renew for those certain amount of weeks/months without having to manually change the price for each client that signs up. The initial discount price is charged at sign-up but reverts to the original price of the membership at the next auto charge. It's difficult to modify the discounted price offered for each client manually when their charge dates are on different dates. Please look into creating the discount offer for…

    2 votes

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  16. We run promotions on memberships and we want to allow the discounted membership price for x amount of months from the date of sign-up. We want the discounted offer to auto-renew for those certain amount of months without having to manually change the price for each client that signs up. The initial discount price is charged at sign up but reverts back to the original price of the membership at the next auto charge. We need the discounted charge to auto-renew for a certain amount of months. It's difficult to manually modify each clients charge when the clients are all…

    2 votes

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  17. when a client books the confirmation screen should just say "confirmed" rather than "request pending" everyday we have clients calling us to see if their appointment has been confirmed.

    2 votes

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  18. I realize there is a cancellation button. It would be great if the calendar marked when there used to be an appointment there and notes when it was canceled, if it was rescheduled, etc. Right now it just shows as an empty spot on the calendar as if there wasn't an appointment there originally. You then have to track down who the appointment was originally for.

    Also, it would be nice if it flagged people that canceled inside/outside of your cancellation policy. Right now someone can cancel with less than 24 hours and we wouldn't know. Thanks!

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  19. Allow tracking of disposables with specific services without it showing on the invoice/receipt to patient

    1 vote

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  20. There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.

    27 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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