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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7183 results found

  1. I've been open for 10 days and have had more than a dozen people come in frustrated on the page that says "add more" It is not even close to intuitive that you need to click on the service to remove it. There has to be a button added! Please!!!

    21 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  2. have a place to document second addresses for second/summer homes

    1 vote

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    0 comments  ·  Admin →
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  3. allow for the creation of "other" payment types that are excluded from revenue calculations. For example, if we give our staff treatment benefits and want to treat it like a normal appointment for checking out and record keeping purposes, we should be able to pay using an "other" payment type, but have that automatically excluded from revenue calculations since there is not really revenue associated with it. Same for influencer accounts who's fees are waived and a number of other scenarios.

    3 votes

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  4. We need to be able to charge taxes on gift cards at the time of purchase. Otherwise our system charges taxes at the time of redemption which puts the taxes on us or we have to charge the client taxes which takes away from the purpose of the gift card and is not a smooth client experience.

    2 votes

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    1 comment  ·  Admin →
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  5. It would be helpful to be able to specify what stylists are willing to take new client online bookings. I have a few service providers that no longer want to take new clients. But don't want to get rid of online booking completely, because current clients like to schedule online with them. It would be helpful to have a setting where stylists can choose if they would like to be available for new online bookings.

    127 votes

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    Waitlisted  ·  11 comments  ·  Admin →
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  6. I wish it wouldn't send an email to us when we cancel an appointment for a patient. When a patient cancels their own appointment, it is super helpful that we get those emails because front desk goes through and contacts those patients to get rescheduled. It just makes it confusing when we get the emails for the appointments that front desk cancelled themselves. Or even if those emails could say something different showing that it was cancelled by a provider/employee.

    2 votes

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  7. Some services require patients to be 18 or older and having the age auto populate would help streamline the age check process.

    19 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  8. Considering there is currently no way to mass update unit costs for products, it would be nice to have a "save this as the default unit cost" checkbox next to the price when receiving purchase orders.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  9. We have several clients that wish to use their card on file to pay for other people (their spouse, friend, child, etc.) when they don't have an appointment at the same time. It is frustrating for us as the business as well as clients to have to re-enter their card information onto each client's profile they wish to pay for. If there was a way to easily transfer that information such as setting up a paying client or marking clients as minors under a parent account so their card will populate, that would be very helpful.

    7 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. Some elements in form/charts need follow up questions, they only need to show if the first part is used. It's bulky to have them all show even if it's not relevant.
    Examples:
    Question 1: checkbox A is selected -> show follow-up Question B
    or
    Element 2 photo has markup -> require Question C.

    6 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  11. If you could simply rearrange the add on services to put them in your desired order that would be amazing. Currently, you have to delete them all and re add them if you want a certain one at the top.

    3 votes

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  12. Would be great if the purchase orders retained the suppliers name on the download versus our salon name. (Like what you see in Blvd) We use them to email the order in and having our own name when we download to send doesn't make it easy to decipher what supplier gets which p.o. unless we rename every purchase order.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. 3 votes

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  14. Developers maybe check coding see if there's an error. We have literally changed it several times already.

    2 votes

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    1 comment  ·  Admin →
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  15. 3 votes

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  16. A way that clients are able to gain rewards (made by the practice) for clients to gain with each check in (always practice to customize the number of visits that allows clients to earn reward)

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. Also there needs to be a in client information the dollar amount spent and allow tags.

    2 votes

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  18. Is there a way to see how many times someone has paused their membership and for how long?

    2 votes

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    1 comment  ·  Admin →
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  19. when you click on an individual online booking, theres an option to make it as read. Sometimes there is not enough time to go through each booking so when theres 30+ bookings, its hard to organize which have been looked at/audited vs which are actually new and haven't been seen. Just a thought

    3 votes

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  20. Currently, summaries are location-based, requiring users to log into each location's dashboard individually to view booked forecast information. This feature would introduce a new report that aggregates data from all locations, providing:

    A unified view of booked forecasts across all locations

    The ability to compare and contrast performance between different locations

    Time-saving efficiency for multi-location businesses

    Enhanced decision-making capabilities with a holistic view of the entire business

    This feature would significantly improve the user experience for businesses managing multiple locations, streamlining their reporting process and providing valuable insights at a glance.

    2 votes

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