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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7539 results found

  1. APP should show messages and send alerts----
    when we are not in office or on browser we have no idea patients are contacting us! critical feature.

    1 vote

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  2. send rating reviews to each employee with easy email click button- like we can do with other reports. Filter and send out rather than having to export to Excel.

    2 votes

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  3. CREATE A FEATURE THAT SHOWS ON THE CALENDAR IF A CLIENT HAS FILLED THEIR FORMS OUT MAYBE TURN THEIR APPOINTMENT YELLOW.

    2 votes

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  4. When a patient uses multiple payment methods at checkout, the screen shows the full amount for the first transaction, which is confusing for patients.

    For example, I had a patient put $300 on one credit card then the rest on another, when I ran the transaction for the first $300, it showed the visit total, not the $300 that they were being charged at that time.

    1 vote

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  5. It would be awesome if we could set branding preferences for marketing (brand fonts, colors, etc.) and have them saved rather than having to change each thing every time we want to send out an email.

    9 votes

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  6. Feature Request: Identification and Pre-Appointment Communication for First-Time Clients**

    Summary:

    We request the addition of a feature that allows our salon to identify new clients who have booked their first appointment. This feature should include an option to generate a list of these new clients to enable sending personalized messages or emails to them before their scheduled appointment.

    Current Functionality:
    Currently, Boulevard provides notifications for appointments but lacks a specific function to highlight first-time visitors. This limits our ability to engage with new clients prior to their initial appointment, which is crucial for creating a welcoming and personalized experience.

    Proposed

    15 votes

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  7. Notify staff when an appointment is moved from one staff member to another. It doesn't make since that this wasn't already thought of and integrated into the program. We had a client moved from one staff member to a different staff members schedule and Boulevard did not notify the new staff member. As a result, the client arrived for their appointment but the therapist was not in the spa because they were unaware an appointment had been moved to their schedule.

    10 votes

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  8. We would like the ability to filter a the Client Records report by a Clients birthday month. The Report has a Birthdate column, but you cannot filter it - only sort.

    3 votes

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  9. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    3 votes

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  10. Please add a feature to be able to assign a barcode to packages. It's available for "products" but not for packages. For example, when I sell a weight loss package, I would like to be able to scan a barcode that I created for it, rather than have to scroll and search during checkout. I have many "packages" that have very similar names and scanning a barcode would be much easier than scrolling through 20-30 package options that all look the same at quick glance.

    1 vote

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  11. It is difficult to track when patients owe you- especially when it is busy at checkout time. Make a feature where it auto ads in the outstanding amount to the current checkout with a note in the sidebar what it relates to

    1 vote

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  12. It is difficult to track when patients owe you- especially when it is busy at checkout time. Make a feature where it auto ads in the outstanding amount to the current checkout with a note in the sidebar what it relates to

    1 vote

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  13. feedback- I dislike the new format as it only lists 3-5 forms when you try to add one on an office visit, and there is no way to search for one. This is a big problem for me as I can't get the form attached to the visit to take notes!
    Also- one of my most used charts is usually not listed as a choice, so I have traditionally had to search for it...now I can't even do that. We need to be able to "star" favorite forms so they are at top of lists with things like this.

    going…

    1 vote

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  14. Our front desk computer runs Chrome, and we have multiple websites that require multiple passwords that are autofilled when we need to access them. Having to manually enter a password everytime is tedious and time consuming. On the downside, it means everyone with a BLVD login can log in to eachother's profile. This means receptionists have access to admin info and without logging out, people make notes under the wrong profile.
    There is currently no fix for this, but would be cool if you could come up with a workaround.

    2 votes

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  15. use ai to make suggestions based on historical data on different business operation strategies such as "Reduce/Increase staffing/hours Saturdays in December." or "Change availability of staff A because their usage is low/high." or "Run a 30% off special in the spring based on customer trends." or "Call/Email these people to offer xyz service based on previous bookings."

    Basically use data to give automatic insights and suggestions to the owners of the service. Currently, we have reports which are great. However, it would be nice to get trendiness, graphs, charts, and suggestions/recommendations for the non tech-savvy owner who uses your services…

    6 votes

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  16. change a client name on a scheduled appointment

    2 votes

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  17. Be able to mark of online booking as they are checked instead of "read All"

    2 votes

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  18. We need the capability to pay different commissions on certain products. Maybe based on category. Such as 10% for retail like shampoos and conditioners. 7% on styling tools because their markup isn't 100%

    2 votes

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  19. Accidentally checked in a client by mistake, the only way to undo the mistake is to void the entire ticket and then re-book the client. We should just be able to quickly undo a mistaken check-in

    1 vote

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  20. If a patient changes which membership they are on or the cost of their membership changes, it would be nice to be able to edit the price that the patient is being charged rather than cancelling and restarting a new one

    2 votes

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