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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7222 results found

  1. It would be nice to assign a provider to a room for the day. Example: Becky is in the Laser Hair Removal Room today and therefore can only be scheduled with services that she can provide IN THAT ROOM.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  2. Update commission settings: Allow further customization with the option of setting treatment commission to pay a flat rate fee vs a commission %

    21 votes

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  3. There should be a Message button in their Client Portal. We all know clients do not always save the text number but if they're in their portal, should be able to message us through that.

    5 votes

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  4. Please add an option to NOT receive cancellation notifications to the practice's main email address. If we remove the email, the patients will not be able to se it.
    Thank you.

    1 vote

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  5. it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.

    1 vote

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  6. It would be helpful is the notes on the waiting list were visible without opening the specific wait-list entry. It creates a lot of extra steps (and time) when trying to fill a spot (before it gets filled online, or by another employee)

    1 vote

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  7. We are trying to create a communication touch X amount of time after specific services i.e if we checked out a moxi today, a text will be scheduled to go out in 6months reminding the client that a its time for a maintenance treatment,. We have tried creating audiences and sending out blasts but the "last appointment" filter isnt granular enough to be specific in the messages - we would want to build out this communication for multiple service types and messaging

    1 vote

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  8. 1 vote

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  9. Would like options to remove tip sale from the receipt text and emails.

    1 vote

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  10. We are switching from Mindbody which has an AI feature built in which we have used tremendously. The AI answers missed calls via text scheduling, rescheduling, or answering questions. It can be built into the practice website to have an extra scheduling option. This feature schedules appointments totally of $5,000+ for us each month when we are closed or on another line with a client.

    68 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  11. account credit adjustments is a sale type in reports like detailed line item. the reason is important to be able to better understand why manual adjustments are happening

    4 votes

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  12. We would find it helpful if we could adjust how many loyalty points a client can use at one time.

    1 vote

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  13. Allow a set rate for all appiontments made from the website to have a flat rate of $50. Setting percentages is difficult and makes it complicated, if you change pricing then you have to go make changes for each service, staff member, etc. Creating too much work.

    1 vote

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  14. I’d love to suggest a feature enhancement regarding form completion frequency. Currently, the available options are limited to “at first visit” and “at each visit.” It would be incredibly helpful to have more flexible, intelligent options for how often certain forms need to be filled out.

    For example, the ability to set forms to be completed:

    Manually (at staff discretion)

    Once every X days/months (e.g., every 6 months or annually)

    Once per treatment type or category

    After a significant update or policy change

    Based on patient-specific factors (e.g., age, medical history updates, etc.)

    Having these additional options would greatly improve…

    4 votes

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  15. Can you please put the date that people have purchased the gift certificate between recipient email and source ASAP! I don't want to have to search for the date. This is good information to have when I am running GC sales.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  16. Customization on blocks:
    Changing colors of blocks
    Duplicating blocks
    Run a report for all blocks on the calendar
    Select multiple employees at 1 time and select a date range

    5 votes

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  17. Guests should automatically receive a copy of any intake forms they complete and sign. This ensures they have a record of the information provided, the policies acknowledged, and their agreement to our terms.

    3 votes

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  18. Assign unit cost at the location level for Purchase Orders. Sometimes, prices for the same item differ by state.

    3 votes

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  19. Add functionality to allow membership vouchers to be placed in the wallet at the start of each calendar month and remain active until the end of that same month, regardless of the client's individual billing or pay period. This change would address the issue where some clients need to redeem services before their payment has technically been processed—often due to provider availability—causing complications with voucher tracking and commission calculations. Ensuring vouchers are consistently visible and valid throughout the entire month would simplify administration and reduce billing discrepancies.

    3 votes

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  20. we should have a separate app for texting. we should also be able to unread messages. even better if texts could all go to a "front desk" person (within app) but also to the clients provider (within app)

    5 votes

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