8406 results found
-
Indicate time as well of appt under history tab and the actual services done upon checkout to be more accurate. Lots of time, services are a
Indicate time as well of appt under history tab and the actual services done upon checkout to be more accurate under history tab. Lots of time, services are added on/changed. The history tab is a better snapshot than having to click into the actual date and viewing order. Also, seeing the last time history helps us schedule out when we are offering future visit times.
3 votes -
Shared ticket portal / internal ticket management between Boulevard and TAG/Chapter
WHAT IT IS:
A shared portal (Jira / Salesforce style) for submitting and tracking support tickets, rather than email threads.USE CASE:
TAG runs its own internal support desk; studios escalate up through their RBM to TAG, and TAG escalates to the vendor. They want ticket status visibility they can pull themselves, plus ticket review as a standing item in the weekly technical call.PROSPECT:
Chapter Aesthetics - 22 locations; on Zenoti (systems partner: TAG). Requested by: Alex CrossPROSPECT BRIEF:
https://docs.google.com/document/d/1pVt5pETENFmy0BNeRdgKx6DXI2KQHGHR-1tu555qWoU/edit?tab=t.0PRODUCT AREA (suggested):
Support / EnterpriseVERBATIM QUOTES (call timestamps):
"do you have like a portal where we…1 vote -
Hard prompt to prevent duplicate client profiles when adding a client in-studio
WHAT IT IS:
A blocking prompt in the in-studio dashboard when a new client profile matches an existing email OR phone number, the way Zenoti behaves today. Should show what matched, plus a deliberate override path for legitimate shared contact info (ideally with a name-difference check).USE CASE:
Boulevard surfaces matching profiles in search, but nothing interrupts a front-desk user who clicks "Add client" and enters an already-existing phone or email. Chapter/TAG spent three months re-architecting how they create guests to solve duplicates and previously cleaned up tens of thousands of duplicate records; the dupes were breaking marketing messaging. Guardrails…1 vote -
SSO support for Entra ID
WHAT IT IS:
SSO support for Entra ID (SAML now, SCIM as a likely next phase).USE CASE:
TAG (Chapter's systems partner) does its own user onboarding across 23 studios and needs SSO support for Entra ID to remove that manual lift.PROSPECT:
Chapter Aesthetics - 22 locations; on Zenoti (systems partner: TAG). Requested by: CrystalPROSPECT BRIEF:
https://docs.google.com/document/d/1pVt5pETENFmy0BNeRdgKx6DXI2KQHGHR-1tu555qWoU/edit?tab=t.0PRODUCT AREA (suggested):
Security / SSOVERBATIM QUOTES (call timestamps):
"We need SSO because we do a lot of onboarding ourselves"GONG CALL (8/19):
https://us-9385.app.gong.io/call?id=1617315346930137713RELATED / POSSIBLE DUPLICATES:
Also an ask from Alpha Aesthetics (SSO vendor expansion / Entra ID).…1 vote -
Ability to restrict who can add notes to charts and forms and who can edit those notes.
Notes are used by Hydration Room for tracking any updates or changes needed for the fields on a chart or form after they have been submitted for review. Occasionally, a team member will edit or delete a note after the fact.
1 vote -
when linking a specific membership, package, or product drectly from website, once overlay opens, you cannot navigate back to categories.
From my website, providing a link directly to a membership, package, or product will open the overlay in that section but you then cannot navigate backwards from that section to categories or the main menu. Then if you close the overlay and try to open the main menu from a standard book now button, it only opens to the direct link section you were in before. It would be very helpful if direct links opened to a specific section of the overlay with the possible function of navigating backwards towards the main menu. Also if you click a link to…
1 vote -
PLEASE ENABLE TEXT BOX ON THE FACIAL GRAPHS
PLEASE ENABLE TEXT BOX USE ON A FACIAL GRAPH. THANK YOU
1 vote -
Clients rescheduling appointments
It's crazy that the providers do NOT get notified if someone reschedules an appointment! How are they supposed to know? Just watch the schedule all day?
31 votes -
online booking exact dollar amounts instead of percentages.
online booking exact dollar amounts instead of percentages. When we set up online booking deposits, we can only do a percentage. Our business charges exact dollar amounts like $77, $99, etc.
Can we get a feature, where we can do percentage deposit or an exact deposit amount?
17 votes -
2 votes
-
an you enable or confirm resource conflict warnings so staff cannot book two appointments using the same resource at the same time?
We use Resource Scheduling to prevent double-booking devices and rooms. Currently, when a selected resource is unavailable, Boulevard automatically assigns the first available resource without notifying the scheduler.
We would like an option to display a warning or confirmation popup when the originally selected resource is unavailable before reassigning the appointment to a different resource.
This would help prevent accidental device and room scheduling conflicts and improve operational awareness for front desk staff.
2 votes -
Disputes
I would like to have a report for disputes that displays all important information including the reason as it is described in the dispute.
Also, it would be helpful to have a guide or process on how the disputes are decided for the customer of the company. In many cases it seems that Hello Sugar has the right to keep the charged amount and all back up documentation is provided, but it is credited back to the customer, then the way it is analyzed is total confusion and unknown to us.
1 vote -
CRM / Reviews
Hello,
I have already brought this up in the past and I am not sure if there is any updates on this matter. But I would really like the reviews that are 4 stars or more go directly to google as this is what my old software did. I do not really care about them going on our boulevard site. It does not benefit us like google does.
4 votes -
Ability to have specific member vs. non-member pricing for every service
It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.
8 votes -
online booking
Being able to set different times in online booking for new clients versus returning clients in the pre-default time of hours prior to being able to book these appointments. For example, we would need 24 to 48 hours for a new client, but a returning client could book within three hours. Also, an overnight booking for first morning appointments. Would like to have a way where somebody cannot book a 9:00 a.m. appointment for a massage at 10:00 or 11:00 p.m. at night. Still have the availability for somebody to be able to book a new client massage or massage,…
1 vote -
Reminders for incomplete charts
Providers should receive notifications and reminders when there are completed appointments that the chart has not been started on or completed. These get missed on busy days and it would be great to have these reminders for them day to day. It's really important to have these completed documentation for records and state laws.
1 vote -
email
Emails in client intake forms should automatically be linked into patient mail profile. The patient is filling out a client form and the birthday is linked but the email should be as well. We have to go in and manually look at the form and then enter the email provided.
1 vote -
API: Payment links via external text platform
When a business is using a third party platform to manage text comms via a chatbot, it would be great to be able to deliver a link for clients to enter their card info upon booking.
3 votes -
print chart notes and addendums
We need to submit forms to insurance companies sometimes, so it is imperative that we are able to cleanly print the ENTIRE notes - including any addendums made - without overlap or cutoff
9 votes -
Unlock Charts
Have certain staff have the ability to unlock submitted charts.
18 votes
- Don't see your idea?