8411 results found
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Customer Update Payment Method
Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.
6 votes -
Option to remove "Select another Payment Method"
Would like to have the option to remove the "Select Another Payment Method" prompt in the duo checkout process due to avoiding clients selecting a card on file.
1 vote -
A quick access customer service phone number that leads to a person
A quick access customer service phone number that leads to a person, an actual human.
9 votes -
Appointment availability upfront and center
I strongly recommend making appointment availability one of the first steps in the self-booking process. Clients currently have to enter personal information before they can view the schedule, which creates unnecessary friction and discourages them from booking. Allowing clients to select an appointment time upfront would create a more seamless and user-friendly booking experience.
1 vote -
bookable time block
There isn’t a way to place a “bookable meeting” on the schedule that clients can still book over. If you add an appointment to the calendar, that time is fully blocked and cannot be booked online.
If you add a time block (for meetings, lunches, etc.), clients will simply see that time as unavailable and won’t be able to book it.So there isn’t currently a feature that lets you:
reserve time for a meeting
still allow clients to book it
and automatically move the meeting if a client books1 vote -
Archive Forms for Upcoming Appointments
Ability to archive forms before an appointment is completed without creating new copies that are "not started."
1 vote -
Narrative Notes
It would be great if we could create a narrative note from intake forms and treatment records.
1 vote -
separate patient check in
It would be great if the patient check-ins could be separated. If one patient has two appointments in one day across 2 providers, it can be confusing for the providers when the patient checks in. For instance, if a patient has an appointment for a facial at 1pm and another appointment for filler at 2pm, its confusing for the medical provider to get a check in alert at 1pm. It makes them think their patient arrived an hour early. It would be nice to separate check-ins without having to separate the appointments themselves.
1 vote -
Update membership icon to something other than a crown
The crown and the star icon look similar so they can be easily confused. It would be awesome if the crown could change to something a little more unique to prevent confusion.
1 vote -
appointment notification emails for all provider bookings to main office email
with AR, there was a way where the office email was sent an email anytime a patient booked, rescheduled or cancelled an appointment so the front office staff/owners can see who is booking with providers, etc. not just sending an email to that provider only. I don't want to constantly search a provider schedule or search patients to find out their booking history.
3 votes -
Do not work on AI integrations until you have some of these basic features taken care of!
I know everyone is on the AI hype wagon. I am not against AI, but I would love to see work on some suggestions that have been hanging out for over 5 years (turning off tips per provider/service, moving forms between clients, etc...)
It seems like Boulevard is focused on the next big thing all the time and losing track of what made you special: excellent scheduling and a feature rich experience for a variety of salons and spas.
Please take like one month and focus on some of this low hanging fruit, then go chase whatever AI dreams you…
6 votes -
Hover over the icon to see who is logged in to ensure everyone is using their own profile in a busy office with several users
We have a busy MedSpa with multiple users. It's imperative that we use our OWN log in. I wish we could just HOVER OVER the silhouette person icon (in top right of the screen) to see WHO is logged in (in case they didn't log out, etc) so that we keep our records accurate. Thank you !!!
1 vote -
Process franchisee royalty payments (ACH auto-debit)
WHAT IT IS:
The platform processes/debits royalty payments from franchisees. Boulevard has reporting to support this today, but doesn't support the actual ACH debit/pull.USE CASE:
Royalty payments are collected today entirely through Zenoti's built-in auto-debit. Zenoti calculates the royalty owed per franchisee and automatically ACH-pulls the funds from each franchisee's account inside the platform. Her pain: chasing money from an unhappy or non-compliant franchisee is a real business problem, and auto-debit means corporate doesn't have to ask for payment.PROSPECT:
Hydralive Therapy - 15 locations; on Zenoti; franchise model. Requested by: Catherine (Director of Franchise Ops)PROSPECT BRIEF:
https://hydralivetherapy.com/…1 vote -
Customizable KPIs in reporting (custom metrics + single source of truth)
WHAT IT IS:
Ability to define and visualize their own custom/proprietary KPIs (an internal metric they call "TAPA") directly within Boulevard reporting, broken down by dimensions like source and location. Also a single "source of truth" reporting location so field teams don't have to hunt across multiple similarly-named reports/versions.USE CASE:
Regional/corporate leadership defines a custom metric and needs a chart/dashboard showing that metric by source, per studio, replacing today's manual process of exporting to Excel and modeling it externally. The broader goal is consolidating all field-facing analytics (KPIs tied to commissions, budget tracking, etc.) into one governed, consistently defined…1 vote -
Pro App Form Visibility
The ability to see all completed forms for a client via the appointment in the app
1 vote -
It would be really great if you could modify the suggested tip percentages to round to the nearest 5 centers....
Please modify the precalculated tip options to round to the nearest 5 cents (up or down, doesn't matter) as when we are tipping staff out, the amounts often end increments of pennies and we're no longer wanting to deal with pennies in our drawer. All those "suggested amounts" based on percentages could be programmed to round to the nearest nickel. Thank you!
1 vote -
clock in on mobile app
Can you add a mobile clock-in option?
1 vote -
Enable/disable IP address restriction by location
Currently, a user is restricted by IP address based on their role. When a business uses dynamic addresses, the update isn't always automatic and the business needs to be able to disable the requirement for a day or so before the new one works. Until then, the entire business must have it disabled instead of just at the location where the address recently changed. Ideally, the IP address can be disabled only at the location level when necessary.
1 vote -
New reports - changing date range shouldn't trigger the "update view" "lock"
When changing the date range on a custom view, the report won't let you change to another report without clicking "update view".
As I was putting this request in I saw that someone requested the ability to save date ranges. I think the best option is to allow the update view to save a date range, but don't require the update view if you have changed a date range and want to exit the report.
1 vote -
Notification from Scriptsure when a prescription is in the queue
Notifications to provider when they have prescriptions that need approval in the queue
3 votes
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