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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8406 results found

  1. Ability to archive forms before an appointment is completed without creating new copies that are "not started."

    1 vote

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  2. It would be great if we could create a narrative note from intake forms and treatment records.

    1 vote

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  3. It would be great if the patient check-ins could be separated. If one patient has two appointments in one day across 2 providers, it can be confusing for the providers when the patient checks in. For instance, if a patient has an appointment for a facial at 1pm and another appointment for filler at 2pm, its confusing for the medical provider to get a check in alert at 1pm. It makes them think their patient arrived an hour early. It would be nice to separate check-ins without having to separate the appointments themselves.

    1 vote

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  4. The crown and the star icon look similar so they can be easily confused. It would be awesome if the crown could change to something a little more unique to prevent confusion.

    1 vote

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  5. with AR, there was a way where the office email was sent an email anytime a patient booked, rescheduled or cancelled an appointment so the front office staff/owners can see who is booking with providers, etc. not just sending an email to that provider only. I don't want to constantly search a provider schedule or search patients to find out their booking history.

    3 votes

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  6. I know everyone is on the AI hype wagon. I am not against AI, but I would love to see work on some suggestions that have been hanging out for over 5 years (turning off tips per provider/service, moving forms between clients, etc...)

    It seems like Boulevard is focused on the next big thing all the time and losing track of what made you special: excellent scheduling and a feature rich experience for a variety of salons and spas.

    Please take like one month and focus on some of this low hanging fruit, then go chase whatever AI dreams you…

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  7. We have a busy MedSpa with multiple users. It's imperative that we use our OWN log in. I wish we could just HOVER OVER the silhouette person icon (in top right of the screen) to see WHO is logged in (in case they didn't log out, etc) so that we keep our records accurate. Thank you !!!

    1 vote

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  8. WHAT IT IS:
    The platform processes/debits royalty payments from franchisees. Boulevard has reporting to support this today, but doesn't support the actual ACH debit/pull.

    USE CASE:
    Royalty payments are collected today entirely through Zenoti's built-in auto-debit. Zenoti calculates the royalty owed per franchisee and automatically ACH-pulls the funds from each franchisee's account inside the platform. Her pain: chasing money from an unhappy or non-compliant franchisee is a real business problem, and auto-debit means corporate doesn't have to ask for payment.

    PROSPECT:
    Hydralive Therapy - 15 locations; on Zenoti; franchise model. Requested by: Catherine (Director of Franchise Ops)

    PROSPECT BRIEF:
    https://hydralivetherapy.com/…

    1 vote

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  9. WHAT IT IS:
    Ability to define and visualize their own custom/proprietary KPIs (an internal metric they call "TAPA") directly within Boulevard reporting, broken down by dimensions like source and location. Also a single "source of truth" reporting location so field teams don't have to hunt across multiple similarly-named reports/versions.

    USE CASE:
    Regional/corporate leadership defines a custom metric and needs a chart/dashboard showing that metric by source, per studio, replacing today's manual process of exporting to Excel and modeling it externally. The broader goal is consolidating all field-facing analytics (KPIs tied to commissions, budget tracking, etc.) into one governed, consistently defined…

    1 vote

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  10. The ability to see all completed forms for a client via the appointment in the app

    1 vote

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  11. Please modify the precalculated tip options to round to the nearest 5 cents (up or down, doesn't matter) as when we are tipping staff out, the amounts often end increments of pennies and we're no longer wanting to deal with pennies in our drawer. All those "suggested amounts" based on percentages could be programmed to round to the nearest nickel. Thank you!

    1 vote

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  12. Can you add a mobile clock-in option?

    1 vote

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  13. Currently, a user is restricted by IP address based on their role. When a business uses dynamic addresses, the update isn't always automatic and the business needs to be able to disable the requirement for a day or so before the new one works. Until then, the entire business must have it disabled instead of just at the location where the address recently changed. Ideally, the IP address can be disabled only at the location level when necessary.

    1 vote

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  14. When changing the date range on a custom view, the report won't let you change to another report without clicking "update view".

    As I was putting this request in I saw that someone requested the ability to save date ranges. I think the best option is to allow the update view to save a date range, but don't require the update view if you have changed a date range and want to exit the report.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  15. Notifications to provider when they have prescriptions that need approval in the queue

    3 votes

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  16. An option to print out each staff member's daily plan

    5 votes

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  17. There are some intake form questions that a business should easily be able to identify per client. For ex - if a client is asked whether they consent to their treatment photos to be shared on social media and they decline, it would be helpful to then add a related tag to the client profile.

    6 votes

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  18. Every year we update service prices to go into effect on Jan 1. However, we book standing appointments for the new year prior to the increase. The prices should automatically update and apply to any future appointments.

    6 votes

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  19. It would be great to have a place in the app where all of the patient's data was visible in one place, including Name, DOB (and current calculated age), address, contact information. It's in the desktop version, but not the app.

    4 votes

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  20. Currently, when appointments are booked manually (outside of online booking), there is no way to collect a client’s card on file without contacting them directly.

    This creates extra administrative work and delays, and leaves bookings unprotected.

    Suggested Solution:
    Allow businesses to send clients a secure link via text or email to add a card on file for any appointment, regardless of how it was booked.

    Impact:
    Reduces admin time, improves efficiency, and helps protect against no-shows while creating a smoother client experience.

    4 votes

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