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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7862 results found

  1. You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that

    9 votes

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  2. A guest with multiple appointments in one day should receive a confirmation with the start time of each service. This should also be true for "guest" and "guest of this guest". This has caused MAJOR issues for guests who think they have their appointments booked a certain way, and then are shocked when they arrive to the spa.

    1 vote

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  3. 1 vote

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  4. We need more membership perks ASAP

    Most specifically, we need options like "buy X, get Y" without limitations of what can go in the blanks. Overall, we need more flexibility with what we are able to offer people, as we are quite limited on options

    2 votes

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  5. SKINNEY MedSpa would like to isolate online sales, and remove them from location reporting.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  6. Ability to grant an additional reward to an existing client when their referred friend signs up for a membership.

    2 votes

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  7. On mobile, the booking flow becomes unclear when a service includes add-ons or required options.

    It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.

    If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.

    This creates confusion and friction in the booking experience and likely contributes…

    4 votes

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  8. Currently you can only select staff in the "provider was or provider was not" audience filter if you are in the assigned location for that staff in the dashboard. Since the client list is central and not location specific the filters should be the same so I don't have to toggle between locations to build staff based audiences.

    1 vote

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  9. Ability to have coded receipts or super bills. This would allow me to input CPT codes, EIN number, etc. that is needed for patients to get reimbursement from their insurance companies. They submit these super bills to insurance. It's a big hassle not to have this feature.

    1 vote

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  10. Currently, if an appointment is scheduled on one provider, and it is moved to another provider, the new provider does not receive any notification that they have just received a new appointment on their calendar. This can cause a huge risk because if the provider is not notified they have a new booking ON THEIR CALENDAR, regardless if it was already booked for the business, that provider may not know to come in for the service. There should not be a "work around" that providers need to be constantly checking their schedules throughout their day, most people working in this…

    1 vote

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  11. There should be a "view and edit" permission for other's appointments instead of just "view, edit, and create" so that staff can take appointments to checkout and modify as needed but cannot create new appointments for others.

    1 vote

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  12. Would love to be able to to set/customize a schedule for the AWAY messages.

    1 vote

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  13. Can you add the notification option if a client reschedules also. It would be helpful to know real time about an opening in the books for the stylists so it can be shared on social media

    71 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  14. Allow staff to open previous treatment records more easily, without having to open and close the new and old reports to reference each of them.

    6 votes

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  15. printable service ticket with appointment history, product purchases, and future appointments to be suggested to the team. It would streamline the tracking of services in our salon to be able to have a paper to edit or change things on.

    6 votes

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  16. grant one time vouchers along with other perks via membership without having to sell these on time vouchers as a package

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. “product-specific commission override” (so you can set certain products to 0% commission instead of clearing it per sale).

    1 vote

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  18. For monthly memberships we offer a few one-time complimentary services as part of the membership, and it was great that the free perk was automatically added as a voucher to their profile. However, the issue is that the system is currently adding the free perk every month, when it should only be applied once at the time of sign-up.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. I would like the ability to edit the page shown after a rating is submitted where they are linked to google/facebook to change the appearance and language.

    1 vote

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  20. Create a pending forms area (in the patient's forms and charts tab at the top) with pending forms and the ability to click "resend" and date sent.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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