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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8400 results found

  1. Add a rotate picture option on photos not just a zoom in and zoom out option

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. For example, clients can only book four hours out, but sometimes there is availability within those four hours. The ability for Beau to auto-transfer whenever a client is requesting a same-day appointment would be great instead of sending a client a link that isn't going to show anything available.

    1 vote

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  3. Add the option to select "client rescheduled" when choosing cancellation reasons. Also, when a client does reschedule, it would be great if that was visible in their history.

    3 votes

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  4. The ability to create multi-day recurring appointments at once.
    Example: Service @ 10am - Mon, Wed, and Fri.

    2 votes

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  5. When a membership is canceled, it would be helpful if we could customize the automated message or email sent to the client. Right now, there is no customization, and it would be helpful to customize that message. We spend a lot of time as a business nurturing the relationship and working with clients, and to send such a simple and cold email just does not seem fitting.

    2 votes

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  6. I think there should be away to "approve" "suggest new time/date" to the appointment for a client.

    1 vote

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  7. There should be a way to auto-toggle staff as assignable when creating new services. Or assign to specific roles.
    Ex: new Massage service -> toggles all providers within Massage Therapist role.

    6 votes

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  8. Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.

    6 votes

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  9. Would like to have the option to remove the "Select Another Payment Method" prompt in the duo checkout process due to avoiding clients selecting a card on file.

    1 vote

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  10. A quick access customer service phone number that leads to a person, an actual human.

    9 votes

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  11. I strongly recommend making appointment availability one of the first steps in the self-booking process. Clients currently have to enter personal information before they can view the schedule, which creates unnecessary friction and discourages them from booking. Allowing clients to select an appointment time upfront would create a more seamless and user-friendly booking experience.

    1 vote

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  12. There isn’t a way to place a “bookable meeting” on the schedule that clients can still book over. If you add an appointment to the calendar, that time is fully blocked and cannot be booked online.
    If you add a time block (for meetings, lunches, etc.), clients will simply see that time as unavailable and won’t be able to book it.

    So there isn’t currently a feature that lets you:
    reserve time for a meeting
    still allow clients to book it
    and automatically move the meeting if a client books

    1 vote

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  13. Ability to archive forms before an appointment is completed without creating new copies that are "not started."

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  14. It would be great if we could create a narrative note from intake forms and treatment records.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  15. It would be great if the patient check-ins could be separated. If one patient has two appointments in one day across 2 providers, it can be confusing for the providers when the patient checks in. For instance, if a patient has an appointment for a facial at 1pm and another appointment for filler at 2pm, its confusing for the medical provider to get a check in alert at 1pm. It makes them think their patient arrived an hour early. It would be nice to separate check-ins without having to separate the appointments themselves.

    1 vote

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  16. The crown and the star icon look similar so they can be easily confused. It would be awesome if the crown could change to something a little more unique to prevent confusion.

    1 vote

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  17. with AR, there was a way where the office email was sent an email anytime a patient booked, rescheduled or cancelled an appointment so the front office staff/owners can see who is booking with providers, etc. not just sending an email to that provider only. I don't want to constantly search a provider schedule or search patients to find out their booking history.

    3 votes

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  18. If someone calls and wants to purchase a membership, we don't have a way to send them a link to complete, or send them the agreement to sign. We have to direct them to the website to do it themselves, and we all know if they have to go out of their way they are less likely to do it on their own. Can we have it to where we can complete it for them after it sends them the agreement to sign so we can make sure it gets done? I hope I explained that right. It sounded right…

    4 votes

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  19. I know everyone is on the AI hype wagon. I am not against AI, but I would love to see work on some suggestions that have been hanging out for over 5 years (turning off tips per provider/service, moving forms between clients, etc...)

    It seems like Boulevard is focused on the next big thing all the time and losing track of what made you special: excellent scheduling and a feature rich experience for a variety of salons and spas.

    Please take like one month and focus on some of this low hanging fruit, then go chase whatever AI dreams you…

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  20. We have a busy MedSpa with multiple users. It's imperative that we use our OWN log in. I wish we could just HOVER OVER the silhouette person icon (in top right of the screen) to see WHO is logged in (in case they didn't log out, etc) so that we keep our records accurate. Thank you !!!

    1 vote

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