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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7869 results found

  1. Instead of doing the payout for deposit before confirming the drawer count, the deposit feature should be included on the count drawer screen. I'd like to count all the money in the drawer including the incoming cash for the day and then have a button that says payout deposit where i can put the difference of what i took in the day and what i started with and THEN confirm drawer, so that the new drawer starts with the amount we keep in the drawer at all times. This will make it so we do not need to count the…

    4 votes

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  2. Goal: contact patients who have an active membership and have not booked their appointment for the month.

    2 votes

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  3. Create a way to create tasks and tag other colleagues, etc. For example, be able to flag an appt and ask the front desk staff to reschedule, tag something for someone else to review, create a task for someone to call and follow up with someone about something and choose the staff I want to assign it to

    10 votes

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  4. Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member

    4 votes

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  5. I realize there is a cancellation button. It would be great if the calendar marked when there used to be an appointment there and notes when it was canceled, if it was rescheduled, etc. Right now it just shows as an empty spot on the calendar as if there wasn't an appointment there originally. You then have to track down who the appointment was originally for.

    Also, it would be nice if it flagged people that canceled inside/outside of your cancellation policy. Right now someone can cancel with less than 24 hours and we wouldn't know. Thanks!

    9 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  6. When clients or receptionists need to put someone on the waitlist, make it available to put them on the waitlist for weeks at a time for any openings that come up besides same day.

    7 votes

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  7. We would like the ability to filter a the Client Records report by a Clients birthday month. The Report has a Birthdate column, but you cannot filter it - only sort.

    4 votes

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  8. It would be great to show if there's any suggested products in the invoice just like it shows previously purchased products and services!!

    3 votes

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  9. We provide TRT (testosterone), and I am trying to build a report for marketing based on preferred pronouns or gender

    3 votes

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  10. For patients who do not wish to leave us an online, public review (Google, Facebook, etc.) and who do not wish to receive their receipts via text or email, we would like a link that we can text them, allowing them to give us direct feedback in BLVD.

    3 votes

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  11. Add permissions for privilege groups that will allow / disallow the viewing of different metrics in the cash register respectively.

    In addition to limiting the reported upon date range for the given data specific to who is logged into the dashboard and viewing the register.

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  12. It would be extremely helpful to be able to search keywords in the Messages tab. We are very high volume salon that gets 150+ messages a day, it is harder to have to scroll to find specific messages

    6 votes

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  13. Void orders that are older than today. Sometimes I find an error in an order that was closed in the previous week or month and would like to be able to void the order and generate a new ticket to correct the error instead of having to issue a refund.

    6 votes

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    1 comment  ·  Admin →
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  14. In offers, it would be helpful to have the ability to restrict the offer to certain clients. Currently there is only an option to restrict to 'new clients'. This would allow special discounts for influencers, friends & family and even staff discounts to be more specific and minimize discount errors.

    8 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    4 votes

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  16. Display a pop-up notification when a client books multiple appointments on the same day. We've had instances where clients schedule with different stylists on the same day, and we don’t realize it until it’s too late. Or at least have their scheduled appointments listed when creating an appointment on the schedule

    3 votes

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  17. We would like retention reports with the ability to see retention per services performed. This would give us the ability to see how many clients are coming back for which services.

    3 votes

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  18. It would be nice if the referral program issued loyalty points that can be converted to dollars vs. automatic account credit. This way actual dollars from membership or account credits etc. are separated from promotional credits.

    4 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  19. This integration would allow Skin Pharm to obtain granular insights into prospective client behaviors on their website that is not possible today. Triplewhale would serve their marketing attribution needs.

    1 vote

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    0 comments  ·  Admin →
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  20. Report that deducts payroll cost commission and hourly from the daily total

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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