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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7488 results found

  1. Show open tickets under the patient's profile as well as in the sales view. A pop up letting us know there are still open tickets while closing the drawer would be great!

    6 votes

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    1 comment  ·  Admin →
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  2. it would be great if there was a mass edit option for products. For example, if a brand increases prices for the year, if there was a mass edit option, the whole page would be editable and you could just go down the price row and edit all at once and then save instead of having to go into each item separately.

    6 votes

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  3. I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.

    To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…

    6 votes

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  4. We use a treatment record with before and after photos at each appointment. It would be helpful to go in and rename the treatment record (ex: Filler and Skin Boosters, or Neurotoxin). When comparing photos in the gallery, I can only go by the date of service, not a description of the service a client received that date.

    6 votes

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  5. Ability to charge upfront for first month, but choose a future start on date for expiration purposes that aligns with new location opening, for example.

    6 votes

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  6. Confirmations and reminders in the messages inbox create a cluttered inbox. Posted on behalf of Vitara Wellness.

    6 votes

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  7. Would be nice to have different pen sizes for markup

    6 votes

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  8. If I type in a phone number to text in messages and I need to create a new profile from there, it shows all new fields as blank including phone number. Makes no sense to type a phone number to create a new client just to re-type it. Or if a new number texts us, I usually have to write the phone number down to be able to save all their info. Please don't make things this difficult as our time is precious as a receptionist.

    6 votes

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  9. Every service has different timelines for returning for treatment (Tox: 3-4 months, Microneedling: 4-6 weeks, Filler: 6 months to a year). Please allow us to set up reminders for individual services based on tags.

    6 votes

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  10. I get that Boulevard is trying to transition into the Medical Spa world, but the treatment records just aren't up to speed for that. As Medspa's are now transitioning to wellness the medical bar is getting even higher.

    It doesn't have to be TouchMD but some high-end medical charting system that is recognized and accepted in the space.

    6 votes

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  11. 6 votes

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  12. We would like group booking to allow selection of two providers in addition to automatically blocking times off.

    Currently, we have to block these times manually for the second provider. This would save us time.

    6 votes

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    1 comment  ·  Admin →
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  13. Allowing users to shorten their appointment after it is checked out to open up their books for new online booking (ie. a 3 hour appt that only took them 2 hours)

    6 votes

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  14. Make the date of birth visible for providers on the IPADs view in the duo app. The email and phone number is not as significant to show in comparison to the date of birth for medical purposes.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. My staff cant even upload a profile picture in the app!!

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. We need a feature to allow clients to see their photos in their portal. Clients like to see and track their progress this would be nice, so that they can view this without coming into office to see these.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. If a guest makes a profile online and adds themselves to our waitlist but then cancels, that does not show up on their profile and now we're left wondering why the guest has a profile if they've never been here. Please add all history to client profiles, even if it shows as "canceled"

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. Since multiple providers have access to same charts, need to have password or pin to allow deleting someone else’s charted notes. Too easy to delete notes.

    6 votes

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  19. Idea:

    To avoid confusion at checkout, it is proposed that the iPad, which is solely used to check out clients, should display a more intuitive message. Currently, the "Check In" prompt leads clients to believe they need to check in rather than check out. A simple rewording could significantly improve user experience and streamline the process. Suggested alternative messages include:

    "Complete Checkout"
    "Finalize Your Purchase"
    "Proceed to Payment"
    "Finish Your Transaction"

    This change would help clients easily distinguish between the check-in and check-out process, reducing confusion and making the transaction smoother.

    6 votes

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  20. If an appointment has multiple services, BLVD should automatically duplicate the resource. Only changed manually if needed.

    6 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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