7187 results found
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Delete All/ Reset Feature for the Waitlist
The business would like the ability to reset or a delete all feature for the waitlist. They said they have 1000 plus clients on the waitlist and would like be to able to start from scratch or rest the list at any given time.
6 votes -
Data for walk-in appointments
We want to see data for walk-in appointments. How many does each shop get each month, are their trends between regions, do walk-in clients rebook, etc.
6 votes -
Allow Assigning Chart Notes by Category
When creating a new internal form (chart note) - It would be helpful to be able to assign it to a full service category instead of having to click each service individually.
6 votes -
Service History When Booking
It would be helpful when booking a client if we could see their service history from the last two or three appointments so that all services get entered.
6 votes -
Allow editing a draft of an existing form
Allow creating a draft of an existing form for editing. I tried to update a form and wanted to take my time with edits and created a copy of the form. Once I went live with the new form it applied it to every guest even if they already completed the old version.
It would be useful to have some method of working on a draft of an existing form that can then be re-issued as the current form so it isn't sent to guests that have already completed it. (only sent out once to each person)
6 votes -
Add the add on service option to the app
The add on service to appointments is available through the desktop but a provider does not have an add on option through the app
6 votes -
Notify Stylist when someone joins the wait list specifically for them
It would be nice to have the option for the stylist to be notified via text when someone joins the wait list specifically for them. Sometimes stylists see their books differently than front desk and are able to fit them in.
6 votes -
Product Sales Reporting
A report that we can pull in a time frame that lets us see what we sold vs what we have in stock to be able to have a more accurate idea of what needs to be ordered and what is moving
6 votes -
Disable Cash Payment Method
We are a cash less business. Can we remove “cash” as a payment method. It can be confusing to the front desk.
6 votes -
Appointment History Filter
Would be really great to be able to view only completed appointments when looking at a client's appt history on their profile.
6 votes -
send message directly from appointment
When on calendar and clicking on appointment, there should be a button to message directly from there!
6 votes -
Manually move clients on waitlist
Ability to manually move clients on waitlist to show priority clients (Example ones that were cancelled on due to a stylist being sick, etc...)
6 votes -
enhanced reporting
Reports that give retention percentages, new client request metrics, vs new salon clients. Referral source reports for individual stylists. Better all around performance goals for stylists to reach bench marks and milestones.
6 votes -
Using Apple Pay for a multi-merchant account transaction
Apple Pay does not allow one transaction processing multi-merchant account transactions. Client always has to tap/insert card twice.
6 votes -
Ability to Edit/Delete/Update payment methods through the API
Ability to Edit/Delete/Update payment methods through the API
We are building out our own custom Client Portal and want to offer our users the ability to update their payment methods. This includes deleting a card, updating a card (expiration date is key as this avoid them calling the front desk and having us do it - they can do it themselves)
6 votes -
Checkout Alert
It would be helpful to have a checkout alert in the same way that there is a scheduling alert. Some of our clients have special pricing adjustments and having those notes pop up at checkout would help to eliminate incorrectly charging clients.
6 votes -
Warning when closing an appointment that is in the future.
New front desk person closed out a future appointment of a customer rather than their appointment for that day. Paid with voucher. A warning that it wasn't an appt for today would have alerted.
6 votes -
Show Card Present vs. Card Not Present in Reporting
In the Payments & Refunds Report, it would be beneficial for the business to see what transactions are Card Present vs. Card Not Present, the count of each, and percentage of each.
6 votes -
Include "Book Now" Option via Duo App to Open Booking Widget for Self Checkin
The ability for clients who walk-in to have the option to book their next appointment via the Booking Widget in the Duo App on iPad.
Context: Client walks into business, there is no availability and the client cannot wait for a walk-in appointment. The client would like to book for a future date so instead of "Check-In" or "Walk-In", there is a third option to "Book Appointment" which opens the business's Booking Widget.
This would be great for all businesses, especially those with deskless models, for a complete client experience engaged in the Duo App.
This would also be a…
6 votes -
Easier PPU adjustment in dashboard
Gift cards, vouchers, and account credit can be easily adjusted as needed in the client's profile. When adjustments need to be made with prepaid units, there are several steps required via a new order, so being able to easily make any changes in the profile will be extremely helpful.
6 votes
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