7187 results found
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Cancellation follow up option
Could we add a feature to the cancellation tab that allows for direct follow-up with the client? It would be helpful if this also reflects the client's response or status change, so we can track engagement and offer rescheduling opportunities in a streamlined way.
6 votes -
Add a feature where a new client cannot book online during certain times or shifts for an employee but established clients can.
Add a feature where a new client cannot book online during certain times or shifts for an employee but established clients can.
6 votes -
pull over the medications and medical history into the good faith exam
pull over the medications and medical history into the good faith exam automatically
6 votes -
Better Cancellation Tracking on Calendar
I realize there is a cancellation button. It would be great if the calendar marked when there used to be an appointment there and notes when it was canceled, if it was rescheduled, etc. Right now it just shows as an empty spot on the calendar as if there wasn't an appointment there originally. You then have to track down who the appointment was originally for.
Also, it would be nice if it flagged people that canceled inside/outside of your cancellation policy. Right now someone can cancel with less than 24 hours and we wouldn't know. Thanks!
6 votes -
members only services
limit the ability for services to be booked by only specific clients, such as clients who have a membership. Some of our services are for members only and we do not offer them to non-members. However, currently either anyone can book the service online or none of our members can book the service online.
6 votes -
Allow clients to be able to modify their card on file
It would be super helpful for clients to be able to modify their card on file. Unfortunately as it stands now they have to call our office (which isn't always open) and since we operate virtually it's incredibly inconvenient for patients and staff.
6 votes -
View a client's open orders via client profile
A custom laser package sale may not happen upon their in-person consultation. The client may leave with a quote sheet and decide to complete their purchase at a later date. In this case, it would be great to be able to revisit that open order from their profile when they call back to avoid needing to search for it via the Sales tab
6 votes -
Abandoned cart email
Ability to generate an abandoned cart email system that can encourage people to come back to schedule if they stop in the booking process
6 votes -
ongoing injectable and laser tables in treatment records note
Have an ongoing injectables table record and laser record, that is documented but then it automatically pulls forward to the newest injectable and new laser record. So, when opening the new treatment record, you can scroll down and see the ongoing history of the treatment dates and details in the same document (units of botox, laser settings etc) without toggling back and forth and in and out of multiple records to find out the last time a patient did a specific treatment, or what the settings were in past treaments etc.
If instead it is all together in that one…
6 votes -
Reschedule report
Need to be able to locate specific appointments that were rescheduled on a particular date. Search date and be able to see all appointments that were originally scheduled on that day.
6 votes -
Create Brand Identity Profile for Marketing
It would be awesome if we could set branding preferences for marketing (brand fonts, colors, etc.) and have them saved rather than having to change each thing every time we want to send out an email.
6 votes -
CRM Tool
A reportable field that our team could fill in with the next outreach date, a drop-down of why we need to reach out (rebook, membership, customer service are the general drop-downs that come to mind).
Report on clients without a future appointment scheduled including name, home studio, last appointment date, type of service, dates of last outbound message sent and last inbound message received through Boulevard
6 votes -
Bulk editing on orders under sales tab
Orders will be opened by accident and then left, when reviewing to see if it was an error or if the client owes the company, we have to go one by one and the sysytem refeshes so then we have go back to our place
very time consuming and a waste of time.
Just tried to close out all order but this is impossible
I should be able to review the order and the account, return to sales and check it off, once i am done reveiwing a couple of client then I delete them together6 votes -
6 votes
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New Payroll report that include all services commissions, Tips and retail commissions
I would like if we could have one report that inludes all the commissions from services and retail plus gratuities. Right now we just have the summary report which does not have any details. We have to send many report to each technician instead of one.
6 votes -
gift cARD
Gift Card browse option by date.
6 votes -
modify membership price
It would be extremely helpful if BLVD had the capability to modify the price of a current membership. We run deals all the time that change the price of current members and our previous solution allowed us to discount their membership price for x amount of months or change the price all together.
6 votes -
We should be able to add a form to an existing appointment and manually send it without resending the forms reminder
The forms section of an appointment would be a perfect place to add it. Click the 3 dots on the side, and instead of just the print/new tab/delete add a "send reminder" button. We have run into multiple instances where someone will fill out 2 of the 4 forms, or we need one more that is specific and cannot send just one form reminder, we have to resend the whole thing.
6 votes -
Duplicate and set different parameters for Automated Campaigns
Duplicate and set different parameters for Automated Campaigns.
Currently I can only run 1 reminder to book automated campaigns with a variable date parameter.
I would prefer to have two different ones, one to be automated to send 7 days after an appointment, and another to be automated to send 14 days after an appointment.
Also the ability to rename the automated campaign. Currently I cannot customize the name and its hard to keep track if it is used for something else.
6 votes -
6 votes
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