8508 results found
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gift cards
Gift cards should not have a monetary limit, which is currently set at $500, or a day limit (2 per day). We often have people purchasing gift cards well above the limit which means we have to do several transactions over several days to accommodate them.
8 votes -
Add Unread Message Management Tools to Messages Inbox
Boulevard’s Messages inbox currently lacks essential unread message management features, including:
A global “Mark all as read” option
An Unread filter
The ability to search or sort conversations by unread status
For high-volume practices that batch outbound texts daily, client replies may arrive days or weeks later and become buried deep in the inbox. Staff must manually scroll and open each conversation to locate unread messages, which is inefficient and error-prone.
Impact
This limitation creates operational risk and inefficiency:
Unread client messages can be missed entirely
Response times are delayed
Staff spend unnecessary time managing the inbox instead of supporting…
8 votes -
Ability to Limit the Number of Packages Sold
Many businesses—ours included—run promotional packages that are intended to be limited-quantity offers. Currently, Boulevard allows expiration dates for packages but does not allow us to cap how many times a package can be sold.
Having the ability to set a maximum number of package sales (e.g., “only 10 available”) would create urgency, support scarcity-based marketing, and help us manage inventory and demand during promotions. This is especially important for high-value seasonal offers and limited-run services.
We would love the option to specify a total number of units available per package, after which the package can no longer be purchased.
8 votes -
Group Booking
Group booking - instead of going back to the cart to "add more" the system should stop and alert them to select another appointment for the second person before moving to the next step. Currently it allows them to bypass it and go right to the calendar. We have so many guest that are confused on how to book groups or they think they booked their party when really, they only booked one person, leaving the front desk to call them. Also, group bookings should be separated from Individual booking and its own entity. We've also had people book groups…
8 votes -
Set date range on Schedule -> Forms status: Needs review
Need to be able to set a date range under Schedule --> Form status: Needs review...instead of having to click through each date. Would save me LOTS of clicks and I could be sure I've reviewed everything and didn't miss one more easily.
8 votes -
Class Management
Class Management - This switch to Boulevard has almost completely killed our customer base when it comes to Classes. No one signs up anymore due to the difficulty and confusion of booking. We have loved most things about our switch over from Vagaro, but trying to offer all of our classes is somewhat of a nightmare. The set up on the management side is cumbersome, and then to go to all that work to set it up just to have it be a pain in the butt for our customers to book is no good. The customers won't call for…
8 votes -
Pull information from profile for intake form
When we book a new client and enter all their contact information, the intake form makes the client fill out all of their contact information and address again making for a clunky and tedious experience for them.
8 votes -
Credits display at checkout
Boldly display applicable credits at checkout so that they are not overlooked
8 votes -
Phone support with Boulevard
Phone support would be invaluable with Boulevard; the chat feature works fine if you have ample time to wait.
8 votes -
Improve Signature and Date Entry on Forms
We've noticed that the current signature and date entry fields on patient forms are not very user friendly, especially for our older clientele. Many patients struggle because:
- the buttons and options are small and hard to see/read
- there are multiple steps/buttons, which makes the process confusing especially for the signature part.it would be helpful if the signature/date section could be simplified and made more accessible - for example, large buttons, clearer instructions, and a more streamlined entry process. this would improve patient experience (many of them get frustrated and upset) and reduce time spent assisting clients with.…
8 votes -
Text notification to clients when they have a failed membership renewal payment, for them to update their card on file.
Ability to send text notifications to clients with failed membership billing, including a link to the client portal for them to update their payment method.
8 votes -
Appointment Copying
At our office we book out the owner's VIP clients a year in advance and really NEED the capability to copy appointments. It's tedious and time wasting to have to book each thing, each month and re-edit the exact same things rather than being able to just copy an already booked appointment and paste it for the next time.
8 votes -
Offer code report for future appointments
Offer code report for future appointments to show what offer codes are being applied to appointments booked.
8 votes -
Send Consents without Appointment
Sometimes we need to send patients consents without them needing an appointment like membership consents or photo releases etc, however, there is no way to send consents to fill out without an upcoming appointment.
8 votes -
ability to order labs and email lab order to patient
I wanted to suggest a feature enhancement that would significantly improve workflow for providers. Currently, there is no direct functionality for lab ordering or generating lab requisition forms within the platform. This results in extra manual steps, including creating lab orders outside of the system, storing them separately, and emailing them to patients via other tools.
It would be incredibly helpful to have a feature that allows providers to:
Order labs or select from common test panels directly in the EMR
Generate a printable and savable PDF lab requisition
Email or securely share the lab order with patients through the…8 votes -
No call / No show
Please integrate a feature in the patient chart that tallys every time we mark a patient as a no show for their appointment. The system currently doesn't track it and we would like to be sure to take deposits for patients that are consistently booking and not showing up to their appointment.
8 votes -
Option to charge a different no show fee than the late cancel fee
I would like to charge 100% of the service for no shows and 50% of the service for late cancellations. Can we add the option to choose what fee to charge?
8 votes -
Membership Cancellation Alert in Client Profile
Overview:
Introduce a visual alert on a customer’s profile when they have canceled their membership, similar to the existing "Past Due" badge. This would help frontline staff quickly identify a client’s membership status at a glance.Proposed Functionality:
A "Membership Cancelled" badge or alert appears prominently in the customer profile when their membership is no longer active due to cancellation.
Functions similarly to the "Past Due" alert that already exists, drawing attention without needing to click into deeper membership details.
Use Case / Value:
Helps reception, providers, and managers stay informed without digging through account history.
Enables smoother conversations and…
8 votes -
8 votes
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Upload photos during online booking
It would be a great feature to allow clients to upload photos during their online booking process. This use case would be for them to send "inspo" or "reference" photos of nails, lashes, hair, etc, all in one place vs. sending a form to capture these photos. Additionally, any photos they send should populate in the gallery and accessible from a mobile device (specific to each service provider they book with).
8 votes
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