7470 results found
-
Make windows/popups movable!
I am shocked that all popups cannot be moved around on screen. Only minimize or maximize is allowed. So stupid.
8 votes -
Notes should be visible in the appointment and an icon on the appointment to indicate there is a note
There is alot of booking info that needs to be relayed between the booking department and the staff. When we add notes, nobody is seeing them because they don't remember to go into the client profile to check notes. The tags don't work for extensive notes. There should be an icon on the appointment as a visible indicator there is a note on the appointment.
Booking notes as well as check out notes are often left un read and can cause the business to look bad when a client was told a note would be left for them.
There should…
8 votes -
Block client who is a constant NO- SHOW
We have a client who books but doesn't show up, answers calls, or leave a valid card on file charge a fee. we want to prevent them from being able to book. block their telephone or email to be able to book in the future.
8 votes -
Ability to create add-ons and attach them to appointments
Instead of having to put all of your add-ons into each appointment, it would be great to be able to create the add-ons and assign them to appointments. I'm having to add the same gazillion add-ons to each service over and over again. Thanks!
8 votes -
Follow up Alerts
An an alert that would remind a staff member to call or followup with a client a week or so later to check in.
8 votes -
Option to send Mass Confirmation
When making scheduling adjsutments, if not using the reschedule button, confirmation emails aren't sent. If making adjustments that are weeks out it's easier to make these from the appointment details instead of using the rescheduling button
8 votes -
Client's email addresses that have been receiving bouncebacks (hard) should have indicator on profile
And during checkout that the client's email address appears invalid.
Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.
8 votes -
Report Functionality
Should be able to click on client names and orders from the report and see details
8 votes -
Daily appointment count for every service provider
Add a simple count of appointment for each service provider for each day in both the desktop and mobile dashboards
8 votes -
Modify length of completed service to allow online booking.
Today I had a haircut booked for 1hr15min and it only took 45min to finish the whole service but after the booking was paid for and done I couldn't shorten the time of the completed booking. I want to allow for online bookers looking for last minute availability to be able to take the time thats shaded out by the closed booking. I can manually click and drag to create a booking in that space but if it was someone wanted to book without calling they couldn't.
8 votes -
Refund Explanation in Refund Beta Reports
When performing a refund you are required to choose a refund explanation, however this is only visible on the refund order. This should be a optional column added to the Payments and Refunds Beta report so that you could filter, sort or count how many refunds you have for "customer service" vs "defective product"
8 votes -
Add merchant processing data (credit card fees, merchant deposits) to Beta Reports
Adding Merchant Processing data is essential for businesses with multiple locations. Going into individual merchant accounts to get reports is unsustainable.
8 votes -
A new "done signing" screen for iPad
This is for clients signing on an iPad - There is a long enough of a delay from when a client signs and hits "done signing" to when it goes back to the welcome screen that there is often confusion about whether or not they hi the button. This results in them hitting it again, which does nothing to the payment process, but will create an error message on the iPad that says "something went wrong." This will make the clients worried and creates this unnecessary dialogue where we have to explain there isn't anything wrong, etc. Could we add…
8 votes -
When client books online, running the card on file should default to the most recently input card by the client or the one that works
Expired cards should not be automatically used, wasting checkout time. Also redundant cards should better be merged than shown as multiple entries for same card.
8 votes -
Require clients to prepay and add gratuity or have a self checkout for clients
When clients book online they don't always add gratuity, so we still need to check them out when they are through. It should be required for them to add gratuity or they can click no gratuity but note that they will have to leave it in cash or not at all. We are trying to be hands free and it has been impossible. They should also be an option to tip assistants when they are booking. If this can't be done, we would love a checkout station for clients where they do not need assistance to checkout. I've asked about…
8 votes -
Subscription Change Confirmations
Subscribers should be sent an automated confirmation for changes made to their subscription including pausing, rescheduling payment date, or cancelling. Otherwise, they call us looking to confirm and we have to spend time manually sending confirmation emails.
8 votes -
Freeze top row and first column in reporting
It is difficult to look at reports when there are a lot of rows of providers and lots of columns. It would be nice if the top row and the first column were frozen so you can navigate reports on the website instead of having to download to excel.
8 votes -
After client no-shows or late cancels, force option for these appts at cancellation to require a card on file...
...for future bookings whether self book or even in-salon/over phone.
8 votes -
Set date for price changes to activate
With a large service book, we need to at times, and at least annually make changes to the price book. Ideally we should be able to set a date and time as to when the price change will be activated. This means we can work on any significant changes, then announcement ahead of time to guests. Then the prices all go live. Eg. Jan 1st changes for the new year. We can build the changes out now to go live Jan 1st.
8 votes -
Hyperlinks to order details in the client profile
Ability to have transactional history of the client available from the client profile. Ideally, service and product purchases link directly to sales order.
8 votes
- Don't see your idea?