7183 results found
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Training mode capability for Blvd
To train staff using a mode of Blvd that does not communicate with clients, service providers, and can do fake checkouts/returns.
It would be super useful if there was a way to open a training mode that allowed usage of the databases but was firewalled from sending emails, SMS, push notifications to all and allowed fake checkouts, returns, voucher creation and redemption. I find that as much as I try to train my staff, there often are situations that come up that can only be done as a walkthrough for learning. The workaround now is creating a fake service provider,…
8 votes -
Promo code customization
More customization for promo codes/discount codes:
- Turn off or invalidate code in x amount of days, months, years, custom
** Specify date range of when code is valid
- Make codes service-specific so that it can only be applied if a client receives that service
- Make codes client-specific ie. for new clients only
8 votes -
Allow client change on closed transactions.
If a client is accidentally checked out under another client, there is no way to go back and assign the correct client to the transaction; you have to refund the client that already paid, then charge them again (which is a bother). This action should be enabled for Manager/Admin log-ins.
8 votes -
Utilization % should reflect blocks on schedule
Formula for utilization percentage on reporting should be (Booked) / (Scheduled - Blocked)
8 votes -
When a client books an appointment, if they pick a certain appt it will book as "requested" when in fact...
...it could simply be that the client is choosing that specific time. It would be great if there was a distinguishing workflow with the client self-booking that differentiated actual requests from time based requests.
In the event a salon has 8 stylists working and there is one spot left for 4pm that the client chooses through the self-booking process, it will show as a request even if the client has no idea whom that stylist is. Let's say that this is for a couple days from now and the business notices the complete utilization of the staff and to compensate…
8 votes -
Apply an offer from the scheduling screen
Be able to apply an offer when booking - not have to go to the checkout screen. Would be helpful when using the "Booked forecast" report so that the sales income is accurately reflected and the checkout process is faster because its already applied!
8 votes -
Report of client birthdays
If not there should be a way for salons to pull a report for clients birthdays so they can nurture the guest relationship with gift or card to celebrate the guest.
8 votes -
Waitlist Report - Client Added or Staff Added
We'd like to know if a client added themselves to the waitlist or if a staff member added them to the waitlist - this will help us determine if a staff member has checked in with them about the request, if they have alternative dates, etc.
8 votes -
Disclaimer for waitlist
Partner would like a waitlist disclaimer for clients in order to help manage expectations
8 votes -
Remove Staff Roles from Booking Widget
We use Staff Roles to distinguish and filter in our reports; specifically Booth renters vs. employees. Would like the option to remove this from the booking widget so we can name them booth renters and it's not visible to clients online
8 votes -
"Modified by" signifier on appointment cards
Similar to how appointment cards show the details of who booked the appointment, add a modified by detail to show any instances of rescheduling.
8 votes -
Make windows/popups movable!
I am shocked that all popups cannot be moved around on screen. Only minimize or maximize is allowed. So stupid.
8 votes -
Notes should be visible in the appointment and an icon on the appointment to indicate there is a note
There is alot of booking info that needs to be relayed between the booking department and the staff. When we add notes, nobody is seeing them because they don't remember to go into the client profile to check notes. The tags don't work for extensive notes. There should be an icon on the appointment as a visible indicator there is a note on the appointment.
Booking notes as well as check out notes are often left un read and can cause the business to look bad when a client was told a note would be left for them.
There should…
8 votes -
Block client who is a constant NO- SHOW
We have a client who books but doesn't show up, answers calls, or leave a valid card on file charge a fee. we want to prevent them from being able to book. block their telephone or email to be able to book in the future.
8 votes -
Ability to create add-ons and attach them to appointments
Instead of having to put all of your add-ons into each appointment, it would be great to be able to create the add-ons and assign them to appointments. I'm having to add the same gazillion add-ons to each service over and over again. Thanks!
8 votes -
Add an "add to waitlist" icon on appointment rescheduling options.
With Covid shut downs we are cancelling so many appointments and adding people to the waitlist. Right now it's 2 very different steps. It would be nice to be able to have the option to add the appointment to the waitlist as you are cancelling it. It can be located where the arrow for rescheduling and the X for cancelling is located. It would save time and brain power because it would already know which client, stylist and service to book. It would also be great to be on the pro moblie app too.
8 votes -
Option to send Mass Confirmation
When making scheduling adjsutments, if not using the reschedule button, confirmation emails aren't sent. If making adjustments that are weeks out it's easier to make these from the appointment details instead of using the rescheduling button
8 votes -
Client's email addresses that have been receiving bouncebacks (hard) should have indicator on profile
And during checkout that the client's email address appears invalid.
Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.
8 votes -
Report Functionality
Should be able to click on client names and orders from the report and see details
8 votes -
Daily appointment count for every service provider
Add a simple count of appointment for each service provider for each day in both the desktop and mobile dashboards
8 votes
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