7779 results found
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Tags for multiple Credit Cards on file
It would be amazing to add a tag or something to differentiate between multiple cards on file. In case the client wants one for the membership and the other for retail, gratuity, etc.
3 votes -
Allow Audience filter to show clients without any appointments
I would like to know which clients have never made an appointment. Currently if I create an Audience with the filter Appointments less than 1, it returns nothing. Thank you.
3 votes -
same day confirmations texts only for unconfirmed
We have the same day confirmation text turned on but i wish there was an option to only send those to unconfirmed clients. right now the only option is on or off.
3 votes -
Appointment Creation Automation with Zapier
Please allow us to trigger an appointment creation as an action. Not having it really limits our ability to automate appointment scheduling using a chatbot.
3 votes -
3 votes
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Online Booking: Make the photos of the stylists bigger so that you can see their faces better.
Please make the photos of the stylists bigger so that you can see their faces better. They are much too small to see clearly.
3 votes -
Automation with regards to schedules. With the live data, boulevard could optimize schedules up or down based on performance.
I know there is probably a lot of technicalities to this, so perhaps this is a pipe dream.
Set up; target for what % utilization is acceptable, if less than a set %, reduce hours to a threshold, if more than a set %, increase hours to a threshold. Set minimum hours and maximum hours per day (business choice and also remind to comply with labor laws).
Also 24 hours notice prior, your shift on Friday is set to start at 10a instead of 9a due to no appointment scheduled by the deadline.
End of day automations; if no appointments…
3 votes -
Custom inventory adjustment reasons
I'd like to be able to select "expired" and "promotion" as options when adjusting inventory
3 votes -
PCI compliance over the phone
Create a plug-in for us to take credit cards over the phone and remain PCI compliant
3 votes -
Report Log
Business wants a log of who downloads reports and when.
3 votes -
Customizable commission rate for cancellation fees
Example: We have nurse and esthetician, a nurse would make around 10-13% because their service prices are higher (injectable, laser) a facialist has a higher commission rate because their service is average $120-$200. I would want to customize the nurse to receive more than 10% on a commission fee.
3 votes -
3 votes
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Text Message File and Client Notes File Downloads. It's needed to respond to Disputes
I have to screenshot text messages and client notes to respond to disputes. So if it's possibe to download the information it would be better and easier to attach all the documents needed to properly dispute the charge backs.
3 votes -
Why have most of these ideas been sitting for more than a year
Alot of these ideas are things that should have been implemented from jump for salons and medspas. Pretty standard. Most of these have been waitlisted for a year. What is the point of voicing concerns if there is no action taken? If Boulevard gives us a capability on the admin side it should be flushed. out for all possibilities and needs to make things EASIER. No reason most things are manual entry when we have hundreds of clients.
3 votes -
NEW Audience Builder 3/24
The "new" features released 3/24, all of which should have been included with version 1, are still woefully short of useful. I'm floored by the remedial functional specifications that must have been provided to the developers for this update, they should be capable of more. Does Boulevard even have a team of qualified people to review what the functional spec should include?
How does this "update" roll out without the functionality of (and combination of) $ dollar amount spent? This is a key metric, is it not?
Also completely missing the mark is "products purchased", has anyone actually test driven…
3 votes -
All new appointments made online AND BY STAFF/FRONT DESK. Needing to monitor all new appointments that are made is critical.
Just like there is a cancellation list/notification for each cancellation, there should be a list for all new appointments made, not just online, but by ALL STAFF/front desk as well. Especially when training new staff at the front desk. As an owner, I can't monitor or review their work and ensure excellent customer service, up front for these appointments, in case they make a mistake. I think an All New Appointment log is critical to monitor all new business coming in.
3 votes -
Create a feature that notify providers of the room number their patient is in
As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.
3 votes -
card on file for no show
When a client late cancels or does not show up, as the operator, we should be able to collect a fee without calling or texting them for a zip code to enter.
3 votes -
Option to create a reminder to repurchase product through email and text
It would be very helpful to have a marketing option for drip campaigns to remind clients to repurchase product.
3 votes -
Time Texts Go Out
We would love for confirmation texts to go out at 9AM instead of 2PM.
3 votes
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