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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7516 results found

  1. Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information. We do not want our team or on-call staff to have access to last name, email, phone number when reviewing client profile or adding notes from phone

    3 votes

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  2. When purchasing a membership, a card on file should be saved to the client profile without having to click the "consent to store" box.

    3 votes

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  3. As of right now, the only time a Prebook or rebook tracks is if the prebooking was done at check-out before collecting payment. It would be helpful to have the option to either go back to "view appointment" and then be able to select a prebook option to set a new prebooked appointment, OR to add a prebooking tick-box when setting an appointment through "new appointment". Lastly, either function should help track the prebook metric.

    3 votes

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  4. The business would like the ability to have push notifications go to the SP as well as the business.

    3 votes

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  5. It would be great to see the actual time that is open during the process time of another appointment for double booking purposes. Right now, when you hover over an existing appointment that has an open space during process time, it shows the time of the existing appointment and not the open time. It can be confusing to determine what the open time is.

    3 votes

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  6. The business would like to be able to choose if a debit or credit card can be used. They would like this to be a setting that can be changed at any time.

    3 votes

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  7. Blocks are a majority of time used to denote lunches, breaks, personal time and tasks. It is rare that blocks are used for productive purposes for a business. Most productive uses would likely fall under a service appointment instead. It would be beneficial if the utilization percent used this as then it would reflect hours making money per hours scheduled rather than hours there are anything on the schedule per hours scheduled.

    3 votes

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  8. When adding in "columns grouped by month" in a beta report, the months should be in chronological order if the report date range started the year prior.

    3 votes

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  9. When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.

    For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.

    3 votes

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  10. Would like the ability to remove cancelled or past subscriptions from the list on client Product page as it is getting extensive when they cancel and resell for changes and pricing updates

    3 votes

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  11. The business would like to the ability to reply to the clients rating from within the actual rating it self.

    3 votes

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  12. On the comments section on the appointments, it would be nice if we could edit it. It would also be helpful if we could make it more than 1 line (use enter button) and also if we can add the comment at any time during the visit, not just after the checkout has been completed.

    3 votes

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  13. Ability to include photos of products that are sold online through their booking widget.

    3 votes

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  14. A user more user friendly way to check on the configuration of Shopify Integration. I want to see which location I have mapped. Today there is no way to even know this is possible. You have to hit Configure >> Setup and there is nothing here that says "Current Configuration".

    3 votes

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  15. As a part of onboarding, it was difficult for me to clean my data with multiple locations and exports of lists of contacts. It would be great for the program to recognize same contact information and result in error of import or exclude or override existing contact in the CRM.

    Also the ability to delete contact in error.

    3 votes

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  16. Offer commission to receptionists if the business hits a certain sales goal each day. Example: if the business has over $1,000 in sales for the day the receptionist receives 1% commission

    3 votes

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  17. Cyro is a service that some folks get done daily. While it is possible to remove the client as a whole from receiving text or email reminds, it would be great to limit according to services

    Ex: cyro appointments do not require reminders but facials do

    3 votes

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  18. When viewing products sales by category or by brand, would like to be able to click on a total and see the breakdown of what items were sold vs just a lump sum amount.

    3 votes

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  19. You should have a option to just clock in and out, without being able to see calendar view

    3 votes

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  20. Phone number as a unique identifier

    3 votes

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