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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8541 results found

  1. Like an EMR, the client name, age, allergies, or any specific notes should be on the demographics banner, even when your documenting in a chart. Most clinicians type a patient age first, and you need to come out of screens to find it then go back in,

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Within the performance tab of the mobile app, you can track all sorts of metrics. For those hourly employees, tracking number of hours worked would be very helpful.

    3 votes

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  3. 3 votes

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  4. Our salon has a 1 year expiration date on our gift cards. We would like a way to set that in the system instead of having to just keep up with it

    3 votes

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  5. When someone reschedules we never know and get confused when there is a gap on our app schedule, it should send a text message just like it would if someone canceled or booked.

    3 votes

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  6. 3 votes

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  7. 3 votes

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  8. Ability for staff to log into the dashboard by using a passkey, biometric scanner hardware, or similar device for added security and ease of logging in.

    3 votes

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    2 comments  ·  Other  ·  Admin →
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  9. Add a column showing the appointment date the chart was created for

    3 votes

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  10. Add Product, Service, Gift Card, Membership, and Voucher/Package Discounts to the sales summary report.

    Or Create a specific "Combined Report" for bookkeepers and accountants. A singe report showing: Income (Service, Membership & Product) (Business Cost of Product Sales), Discounts (as mentioned above), Refunds, Liability Income (Voucher/Packages, Gift Cards, Client Accounts), Redeemed Liability, and Tax Totals.

    Beyond the Sales Report as the added parts of the Combined Report would include, Payment Distribution, Product Sales, Service Sales Summary, Sales by Service Provider, etc.

    This would be very helpful, instead of pulling 3-6 different reports, just because we need 1 piece of information…

    3 votes

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  11. When I start a help session I am first greeted by Billie. 9 out of 10 times Billie is not able to help me, and I get passed to a human agent. When I get passed to the human agent, I get to rate how my experience was with them, but not how my experience was with Billie.

    Often Billie is frustrating and not helpful and it takes me pulling my hair out to get to a human agent. I would like the option to provide that feedback as part of the survey at the end.

    I think the assumption…

    3 votes

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  12. Offer access to messages, client contact info. I like that it lets you message someome but it comes from your personal phone number and not the blvd texting number. Can't view their birthday or address on the app client profile. Just more features on the app like online has.

    3 votes

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  13. Add the option to select "client rescheduled" when choosing cancellation reasons. Also, when a client does reschedule, it would be great if that was visible in their history.

    3 votes

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  14. 3 votes

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  15. with AR, there was a way where the office email was sent an email anytime a patient booked, rescheduled or cancelled an appointment so the front office staff/owners can see who is booking with providers, etc. not just sending an email to that provider only. I don't want to constantly search a provider schedule or search patients to find out their booking history.

    3 votes

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  16. The referral program needs to be updated. Right now, referrals are applied as discounts, which reduces the total service amount and directly impacts stylist earnings. Instead, referrals should be handled as a separate payment type (e.g., “other”) so stylists receive full compensation for their services.

    3 votes

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  17. Notifications to provider when they have prescriptions that need approval in the queue

    3 votes

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  18. The ability to edit/remove multiple published shifts for scheduled staff at once. Example: holidays, an unexpected closure.

    3 votes

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  19. When a business is using a third party platform to manage text comms via a chatbot, it would be great to be able to deliver a link for clients to enter their card info upon booking.

    3 votes

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  20. Make it easier to identify if a client is a request on the schedule by creating a red boarder line on the left of the appointment.

    3 votes

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    Waitlisted  ·  0 comments  ·  Other  ·  Admin →
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