8152 results found

1. Online Deposits

   Adding/changing online deposit percentage to dollar amount. When clients get injectables done, often times we don’t know how much they’re going to get or want so it makes it difficult to put a percentage deposit when the client books because they’re price may end up being higher

   4 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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2. upload date and treatment as the photo name

   we created a before and after photos form. I would love for the photos to have treatment name and treatment date attached when they upload to gallery.

   4 votes

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   0 comments  ·  Forms & Charts  ·  Delete…  ·  Admin →
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3. Offset Fee: Do not refund Credit Fee when refunding to Account Credit
   3 votes

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   0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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4. Ratings Scale

   It would be helpful, especially for older clientele, if the rating message indicated which star indicated the higher rating.
   We've had lovely reviews, when because they clicked that star on the left- it game us 1-star, when it was clearly meant to be 5-stars.
   Maybe this could be an optional feature to show 1-5 beneath the stars or something similar.

   3 votes

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   0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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5. Show more details in a client's history for cancelled appointments

   Rather than just showing "cancelled" as a blanket term I would like it to show if it was a late cancel, a now show, or cancelled by staff/client. It would help us be able to track clients show rate more accurately and when to potentially intervene on a chronically late guest, or chronic canceller.

   3 votes

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   0 comments  ·  Client lists and profiles  ·  Delete…  ·  Admin →
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6. function to add multiple photos top a chart at the same time

   its too time consuming to add photos to a chart one by one. there should be a function to chose to add multiple at the same time

   3 votes

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7. Take Prepaid Visa and Master card gift cards as a form of payment

   BLVD needs to accept prepaid credit cards Visa/Master Card/AMEX as a form of payment. This is very inconvenient for our clients and embarrassing when it shows that the card has in sufficient funds.

   4 votes

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   1 comment  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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8. Mobile App Performance Tab - Track Hours Worked

   Within the performance tab of the mobile app, you can track all sorts of metrics. For those hourly employees, tracking number of hours worked would be very helpful.

   3 votes

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   0 comments  ·  Reporting  ·  Delete…  ·  Admin →
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9. click and drag timeblock to easily adjust length
   3 votes

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   0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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10. It would be really nice if the prices could be displayed on the service list.
    3 votes

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    0 comments  ·  Business details and settings  ·  Delete…  ·  Admin →
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11. You go to a working newer medspa and work 2 weeks with a software engineer to see what is actually functional and non working

    Shadow me and staff for efficacy and flow ideas

    3 votes

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    1 comment  ·  Forms & Charts  ·  Delete…  ·  Admin →
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12. Double Booking should work for online AND internal appointments that booked

    Any appointments that are made directly on the calendar currently the system automatically overrides any double booking rules that may have been in place. This is completely insane that the double booking resource only works for online appointments booked as most practices book appointments over the phone as well as accept online bookings so it would only make complete sense that online and internal booked appointments can both be attached to the same service resource especially when there is only 1 machine.

    3 votes

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    0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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13. Chart Review in waiting

    One location for all authorized providers to be able to review any pending charts rather than having to go by 1 day at a time to review charts that need review. This allows multiple providers to help clear the list at any given time and a push notification to the providers that there is a chart waiting for review pending.

    3 votes

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    0 comments  ·  Forms & Charts  ·  Delete…  ·  Admin →
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14. Add "Client Rescheduled" to cancellation tab

    Add the option to select "client rescheduled" when choosing cancellation reasons. Also, when a client does reschedule, it would be great if that was visible in their history.

    3 votes

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    0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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15. Tips & Invoices

    You should have the option to let the business owner modify which service only asks the patient for Gratuity after the appointment. Not all our services must require a tip. The option you have is to disable or enable it only.

    Also kindly add a feature where we can create invoices and send it to our clients/patients. Especially if it pertains to unsettled appointments.

    3 votes

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    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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16. I THINK YOU SHOULD BE ABLE TO CLICK A DRAG APPOINTMENTS OR EXTEND TIMES. AND MOVE APPOINTMENTS TO DIFFERENT DAYS WITH A CLICK AND DRAG.
    4 votes

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    1 comment  ·  Appointment management  ·  Delete…  ·  Admin →
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17. Booking Flow Feedback – Availability Visibility & Cart Issues

    I’m writing with some consistent issues we’re seeing with the booking flow that are creating confusion for our clients and friction in booking.

    Issue 1: Customers can’t easily see availability across a full day
    Right now, clients have to:

    click on a specific time
    see which practitioners are available
    back out and try different times repeatedly

    This makes it very difficult to understand the overall schedule for a given day. What customers actually want is:

    a clear view of all available practitioners for a selected day
    and the times each one is available

    The current flow feels like guessing rather than browsing, and many clients assume we’re fully booked when we are not.

    Issue 2: “First Available” is easily missed
    Many clients don’t notice the “First Available” option and instead select a specific practitioner. This creates problems because:

    they may choose someone who isn’t working that day
    they then see limited or no availability
    and assume we’re booked

    This is leading directly to lost bookings.

    Issue 3: Cart is unclear and hard to manage
    Once a service is added to the cart:

    there is no obvious trash/delete icon
    there is no clear instruction that the cart must be cleared to search new times

    As a result, customers get stuck and don’t understand why they can’t change their selection.

    Overall impact
    These issues are causing:

    customers to abandon bookings
    customers to believe we don’t have availability when we do
    increased front desk support needs

    At the end of the day, the most important function of the platform is to make booking easy and intuitive. Right now, the flow is creating unnecessary friction and confusion.

    What would help most:

    A daily availability view showing all practitioners and their open times
    A more prominent and clearer “First Available” option
    A clearly visible way to edit or remove items from the cart
    Fewer steps required to explore availability

    We’d really appreciate this being considered as a priority improvement. It’s a consistent pain point for both our clients and our team.

    I’m writing with some consistent issues we’re seeing with the booking flow that are creating confusion for our clients and friction in booking.

    Issue 1: Customers can’t easily see availability across a full day
    Right now, clients have to:

    click on a specific time
    see which practitioners are available
    back out and try different times repeatedly

    This makes it very difficult to understand the overall schedule for a given day. What customers actually want is:

    a clear view of all available practitioners for a selected day
    and the times each one is available

    The current flow feels like guessing rather… more

    3 votes

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    0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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18. gift card fraud

    There's a message now when you buy a gift card warning of fraud and we need to remove it or change the language because it's causing customers to be afraid of buying gift cards online

    3 votes

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    2 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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19. If the system could be configured to print on the clients receipt their next appointment that would be amazing.
    3 votes

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    1 comment  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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20. Notification from Scriptsure when a prescription is in the queue

    Notifications to provider when they have prescriptions that need approval in the queue

    3 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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