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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7517 results found

  1. A direct integration with Go High Level for marketing, funnels, and automations in general. Currently have a custom API and it is still extremely messy and essentially not usable.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Allow Service, Product, and other commissions to be added to reports and not just summary, so I can create a detailed staff report showing their sales, commissions, and other scheduel detaisl in one place.

    3 votes

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  3. We urgently need the ability to batch-print complete Guest Traveler / Work Tickets for the entire day. Each ticket must contain full service history with pricing paid for at least the last five visits, all retail purchases, the current day’s appointment details, client notes, formula history populated from Vish, birthday and appointment notes, who booked the appointment, and a dedicated space to write down take-home recommendations along with the guest’s next-visit service plan and ideal timing. We are a multi-provider salon model where each guest may interact with several associates, specialists, and stylists in one visit, and everyone needs a…

    3 votes

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  4. Allow new client creation/sales to be conducted on iPad.
    When selling at community events, we have to bring a laptop, an iPad and the Duo. Each device needs to then have a hotspot and to be fully charged for the event. Why not let us create a new client/sale on the iPad AND use the iPad to checkout? It would eliminate the need for 3 devices.

    3 votes

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  5. We would like to monitor Patient status AFTER their initial check-in so that we can monitor clinic timing to ensure optimal patient experience and clinic flow. For example, once the patient has been "roomed" and their vitals are taken, we would like to be able to mark the patient prepped and ready to see the Provider and then when Patient is ready to check out and we are getting their reports together prior to check out so we can better manage clinic timing and patient flow timing. This option would result in being able to review total Patient Visit Timeline…

    3 votes

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  6. There are too many clicks to make an appointment. Our patients get super confused. Received a ton of negative feedback regarding our online booking. Fewer clicks so that it's so easy to make an appointment, people almost do it by mistake!

    3 votes

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  7. Ability to create one package at multiple price points to accommodate different roles/individuals (e.g. Level 1 vs Master). Essentially, customizing price like you would Services.

    3 votes

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  8. Please provide option to view calendar in a week form and month form for easier scheduling.

    3 votes

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  9. There should be a "temporary hold" on the schedule when someone starts to book an appointment where the space is greyed out or something to alert others that someone is booking at that time to avoid double booking. This hold can be released after 2 minutes or something, but at least the slot won't be taken while someone is trying to put their information in. This could be for online and internal bookings.

    3 votes

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  10. The booking email used to include:

    "Free cancellation or modification before [date] [time]. After that, changes will result in a charge of [fee] of your appointment total."

    This is not only available in the the text messages now. Please turn this feature back on.

    3 votes

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  11. you should be able to reschedule appointments to the other business location without having to go to cancel the appointment and then schedule it at our other location.

    3 votes

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  12. Businesses need the ability to purge a client's data from their records to comply with with data privacy requests.

    3 votes

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  13. Create a library of forms/charts/phrases that people have created. Give them the option to add the form/chart to library to share with others. Create a button for others to share to the library so everyone doesn't have to build from scratch.

    3 votes

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  14. I would love if my clients could schedule directly from the client portal. I think this would make the client portal experience better.

    3 votes

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  15. To have a push notification or text sent sent to service providers when another provider books an appointment through the app.

    3 votes

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  16. It would be great if we could link profiles together as married or children. When children come in we give them their own profile no matter the age so if we could link them to the mom i feel like that would be easier.

    3 votes

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  17. Loyalty points are visible in the client profile via the dashboard but not on the Pro App. Most employees use the app so they should show the same info.

    3 votes

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  18. Allow text boxes to be used on charting on images. Ensure the text box is "sticky" this will allow for cleaner unit charting for services such as botox and fillers. Handwriting between providers varies and the pin box causes too much chaos on an image. its not precise or clean. This would also allow for laptop charting to be more efficient. This is a med spa must.

    3 votes

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  19. Hello Skin does not currently have a way to address a special price per unit for services like botox and filler without creating separate services. Instead, they must translate this into a percentage discount within their membership offer settings. Unfortunately, we only support discounts as a whole number. If they have the ability to create a discount such as 10.83% for example, they can be more aligned with the dollar savings they are trying to closely replicate.

    3 votes

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  20. Our state doesn't tax sales over $500. So being able to manually turn off tax for certain services in one clients checkout would be amazing! I have to finagle the amounts every time which takes up a lot of time.

    3 votes

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