8533 results found
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Add a popup message to indicate that a client's appointment is affected by removing a service provider's availability.
With prior POS software we got a popup message indicating that a client's appointment was affected when we removed a working day for a service provider. I recently did this and there was no indication from the software letting us know that a client had booked an appointment on one of the days that had been removed from her schedule. We would like to be notified so we can make arrangements to reschedule the client to a different provider and/or different date.
4 votes -
Reports for any changes made to staff schedules
It would be nice to see when any changes are made to the employees scheudles and who makes them. Such as adding breaks, making unavailable, etc.
4 votes -
fix if two people use the same phone number
When adding the same phone number for multiple people ie mothers/ younger teens it gets confusing when they text the office it defaults to one or the other but its never correct. How can we simplify this, can it be by birthdate?
4 votes -
No-Show Notifications with more "Assertion"
Instead of a gentle "Your appointment has been cancelled", the No-Show message would hold a more appropriate tone if it was "You've been recorded as NO-SHOW for your appointment".
4 votes -
Change the messaging system back to how it was. It was more thorough and easier to navigate. Also, show times of messages not time elapsed p
The original messaging system showed more info on the client right off the bat, with fewer steps. Also showed who had looked at the message without having to open the message. Also instead of showing how much time elapsed between messages it showed the time the actual response went through. It was an easier more efficient setting. Please change it back!
4 votes -
Bug Report: Keyboard does not appear when added product during checkout on mobile app.
When I go to checkout a person on the mobile app and then add products the keyboard will appear and immediately disappear. It is a very common flow that we are selling product during an appointment checkout and are not always at the computer to do so. This makes it difficult for us to use the mobile app as checkout vector.
4 votes -
Track blocks
Ability to track blocked hours to be able to see how much time your staff is blocked off to be able to compare to how that impacts their pay.
4 votes -
Deactivate brand
Deactivate or archive an entire brand instead of having to click each individual product
4 votes -
"Pattern of Behavior" Alert
Alerts if client/patient has a history of no-shows or cancels often.
Ex. When we're choosing a reason, client canceled, client no-showed, if we're choosing the reason, if the system could recognize that as: "Hey, history of no -shows or one no -show", it would help prepare for that appointment.
4 votes -
Notification for message failure
If a message/text we send fails to send to a client, we should get some sort of notification so we can re send.
4 votes -
Commission Totals included on Mobile App
The business said the current service totals is misleading on the mobile app because it is a lesser number when vouchers are applied as those service as a discount to the service. The provider is however paid commission off the service list price. The % owed to the provider is not seen in the mobile app at this time making them think they have made less then they really have.
4 votes -
Improved visibility into billing details for multiple locations
it would make reconciliation much easier to be able to view all invoices with location and line item breakdowns in one place and be able to download it too! instead, we have to go into the manage tab at all of them which is very time consuming
4 votes -
Make the waitlist box change color when someone is added, or add a symbol to indicate the waiting appointment. It's very easy to miss.
Make the waitlist box change color when someone is added, or add a symbol to indicate the waiting appointment. It's very easy to miss the gray number.
4 votes -
Multiple Locations Naming Conventions
Due to our salon having two locations, and we have stylist that work at both locations, sometimes the clients get confused and end up going to the wrong location for there appointment. The confirmation texts only have the main name for the salon and time. I believe the text should also include the location of which salon they are booked and what services they are booked for.
4 votes -
Allow color coding for client types - online booking, VIP, new client, etc.
Allow color coding for client type - online booking, VIP, new client. The tags a re good, but it would be better if this was an automatic thing.
4 votes -
leads
Add a tab for business' to see clients who started booking an appointment but did not finish the process. This will allow business' to reach out to the client to help finalize the booking, answer questions a client might have, etc.
4 votes -
Apple pay needs to be added as a form of payment
so many people walk in and try to book an appointment for the next day and they don't have their card on them and suggest apple pay but we don't have apple pay so i think it would quicker and more efficient if apple pay was a form of payment.
4 votes -
Show name of staff who added client to waitlist
When adding clients to the waitlist, it currently shows as "added by staff." The ability to see the name of the staff who added the client would be very helpful.
4 votes -
Set Service Commission Levels at a Company Level and Individual Locations Can Adjust For Their Locations If Needed
We run nationwide promos that are extremely hard to do because we have to go into each location and enable the service for every esthetician and then also go set the commission for each esthetician. Being able to set this at a company level would be incredible.
4 votes -
allow confirmation history.
On an old booking platform, we were able to see if past clients had confirmed past appointments.
4 votes
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