8144 results found
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Client History should show total appointment amount, not just amount paid for the service
History > payments - shows amount paid for service, but not total amount paid for appointment (doesn't include tip in that amount)
5 votes -
Being able to see different stylists prices next to each service while making a new appointment
I have been having to go to our booking page in order see the stylist pricing for their appointment because it isn't listed in the current booking appointment view
5 votes -
5 votes
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you should be able to swipe credit card before promted to sign and leave tip
doesn't make sense to ask for a signature and tip before you swipe the credit card
5 votes -
Record of Change in Order
In the case of a refund we need visibility on what provider made the change. How much they refunded and for what purpose. Incase there's a mistake with the refund being able to see the trail of what happened would be helpful. Also to see which service providers are making the refunds/price adjustments
5 votes -
Discount Enhancements
Discounts specific to certain services and/or products * Allow limited use of discounts
5 votes -
International Compatibility
Major salons often have other locations abroad: Paris, London, Rome, Tokyo, etc.
Right now we can't tap into these salons because our software does not translate to international locations. Having this functionality would allow us to go after these big fish and expand our sales market.
5 votes -
Manage Appointment Tab
When client opens confirmation email and clicks on "manage appointment" tab, it redirects them to another page that tell client to call salon. They should be able to manage their booking easier online. NO CALLS
5 votes -
Ability to add tax to only some services and not all
There are only some services in NY that are taxable and others that are not. The ability to be able to place the tax for the taxable services is needed.
5 votes -
Make online booking easier for clients
Clients get so frustrated booking more than 1 appointment online, it is very time consuming and not user friendly at all. It's one of our biggest complaints.
4 votes -
Call tagging in AI Receptionist call log
We’re using the AI Receptionist to handle a high volume of calls, and it would be really helpful to be able to flag or tag each call after reviewing it. For example, labels like “Completed,” “Urgent,” or “Needs Follow Up” would help our team quickly prioritize and organize calls.
Right now, the call log lets us review transcripts and outcomes, but there isn’t a way to manually tag calls for internal workflow. Adding simple tags would make it much easier to track follow‑ups and manage call volume efficiently.4 votes -
profile photos
It would be awesome to see a patient's headshot/profile photo in the Overview section of their Client Profile for easy recognition by our team members at check-in and by providers during appointments.
4 votes -
New Patient Booking Restrictions / First-Visit Flag
I would love to see Boulevard add more control over how new patients are able to book online.
Currently, a brand-new patient can book almost any service we offer without first being evaluated or having a consultation. For a medical spa, this can create workflow and clinical issues because many treatments require us to review medical history, contraindications, treatment goals, candidacy, and expectations before the actual procedure is scheduled.
Ideally, Boulevard would offer one or both of the following options:
New Patient Booking Restrictions
Allow businesses to designate certain services as unavailable to new patients until they have completed a…4 votes -
4 votes
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Have a true Changelog
In the past week:
The Duo checkout window had a visual update and rearranged where things are and how it acts
Both product editing screens had visual updates and changes to how they operate.
Neither of these updates were listed in the official changelog (which is really just marketing updates). I have, for years, asked for a true changelog that shows EVERY change to the software. We are paying lots of money and spending hours per day working with this software and we don't get the courtesy of knowing that our workflow is changing or even that it has changed.
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4 votes -
Have a "starting at" option for pricing for online booking and appointment confirmation
Have a "starting at" option for pricing
4 votes -
Consent Builder Design
I would love to see some changes to the Form builder, specifically refinement of spacing. If you look at what the patient sees there is so much wasted spacing and "weird" spacing. It makes consents for example sometimes be twice as long as they need to be. It would be nice to have more control over each paragraph sizing to allow the final product the patient sees to look more professional, rather than something that looks like it has multiple paragraph breaks, etc.
4 votes -
Setting up new services is so time consuming!
There should be a much more streamlined way to setup a new service. As it is now, first you have to create the service in Settings. Then you have to add/edit additional settings in Manage, and then to complicate things further you have to remember to go to Forms/Charts to add the new service to each relevant form and chart. This workflow is not only inefficient but it also allows for error in service setup with the potential for critical pieces to be overlooked. Forms/Charts should be part of each service setup -- where you could just toggle on the…
4 votes -
Message notification and ability to message on app!
Having the ability to answer to messages and get a notification on the app when a message comes in!
Having an app is great but not basic messaging is not permitted. One should not need to log into safari just to answer a message.
4 votes -
Follow up email after bookings for 'after care' instructions
It would be so nice after certain appointments are complete if there was an automatic form that could send with aftercare instructions for the client!
4 votes
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