7716 results found
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Medical Practice Grade Operational & Workflow Enhancements Required
Boulevard’s platform presents well visually, but from an operational standpoint it falls short in supporting the real-world needs of medical and aesthetic practices.
One of the most significant issues is the lack of configurable workflows and meaningful customization within the platform. We do not utilize Boulevard as a merchant processor; we use it for practice operations and medical records. Yet we are given very limited ability to tailor the system to our brand, patient experience, or clinical workflows. For a platform positioned as premium, this limitation is disappointing.
As a result, we have been forced to build extensive workarounds and…
4 votes -
Allow me to return to where I was, not start over
I am forever having to scroll and find where I left off when trying to bulk edit inventory or sales or anything. IT IS DRIVING ME BONKERS. I should be able to open the sale or product, make the edit, and return to exactly where I left off. Why in the world is this not a feature? Why am I using Boulevard? I can't send invoices, I can't bulk edit, I can't get inventory alerts, I can't bulk merge clients, I can't get a report on duplicate clients, and okay, I can't do all these things so I'll do them…
4 votes -
service deposits
We need the ability to charge a booking fee/service deposit NOT just online but in person booking and over the phone appointment bookings.
4 votes -
Request new clients to complete their profile so they are opted in for text marketing.
When a new client calls to schedule and a profile is created for them, it automatically opts them out of text marketing. There should be an option for the appointment to be "set" but the client has to complete the rest of their profile. Leaving them opted in for messages in the beginning.
4 votes -
Year to Year Comparison
I’d like to see a single report that provides both year-over-year and month-to-month staff performance comparisons. Since our salon operates heavily on goals and performance metrics, having a full annual comparison alongside monthly trends in one report would make tracking performance much easier. This would save time, reduce the need to generate multiple reports, and give a clearer overall picture of staff performance.
4 votes -
Attach forms in messages
Attach forms in messages as client/patient are willing to give phone number rather than email.
4 votes -
marking messages as unread and selecting multiple messages
being able to mark a message as unread after its been opened, and being able to select multiple messages to close them all at once instead of clicking on individual messages to close them one by one
4 votes -
Do not work on AI integrations until you have some of these basic features taken care of!
I know everyone is on the AI hype wagon. I am not against AI, but I would love to see work on some suggestions that have been hanging out for over 5 years (turning off tips per provider/service, moving forms between clients, etc...)
It seems like Boulevard is focused on the next big thing all the time and losing track of what made you special: excellent scheduling and a feature rich experience for a variety of salons and spas.
Please take like one month and focus on some of this low hanging fruit, then go chase whatever AI dreams you…
4 votes -
Automated Dynamic Pricing Rules for Peak & Off-Peak Demand
Boulevard currently does not offer a native dynamic pricing feature that allows services to automatically adjust based on demand, such as discounting slower days or applying higher pricing during peak times, weekends, or holidays. Introducing variable pricing rules based on day, time, or date range would allow salons to manage demand more strategically without duplicating services or relying on manual add-ons and policy text to explain price differences.
Dynamic pricing would help salons incentivize bookings during low-demand periods while accurately valuing high-demand time slots, improving schedule utilization, revenue consistency, and pricing transparency for clients at checkout. This capability would reduce…
4 votes -
Mobile Booking User Experience – Add-Ons & Service Options
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
4 votes -
some sort of way to identify chart not completed or started for providers from homepage
Flag charts that still need to be completed by providers rather than having to manually check each chart.
4 votes -
forms
We need the possibility to have the form in different languages, the idea is that boulevard used a translation service. could be integrating Ai or at least give us the option to create the form in English and create another one in other language, and the customer have the availability of switching languages. This last idea is is better so we ensure that the transaction is correct.
4 votes -
Unread messages should be listed at the top of the message center
All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.
4 votes -
Same day notifications only for appointments booked
Our team would love to have a same-day appointment reminder feature added to the booking system. In our previous software, whenever a client booked an appointment for the same day, the system would automatically send a same-day text or push notification as a reminder.
Our staff does not want notifications for every appointment—only for same-day bookings. This selective option was extremely helpful because it reduced no-shows for last-minute appointments without overwhelming staff with unnecessary alerts.
We are requesting the addition of a similar feature in our current system: an option that triggers an automatic reminder only for same-day appointments.
4 votes -
Colorful Charts
I would like to have the availability to change the colors in the chart mark ups. I would love the option to make my charts more colorful by allowing multiple colors in the mark up area!
4 votes -
In offers a buy one get one 50% off for example discounts both items when you click on the offer. It should only discount the lessor priced
If you set up buy one get one 50% off and select the promo code it discounts both items instead of the one that is lessor. It should let us select the item or automatically select the lessor item. It's easy to forget and then it discounts both items.
4 votes -
service recommendations (like product recommendations in client profile)
Like the product recommendations a same kind of thing underneath for services recommended for a client!
4 votes -
Report Analytics
Report analytics are important because they provide the data-driven insights needed to make informed decisions, improve performance, and identify new opportunities. The current reporting in Boulevard is just raw data, that we have to export and then create their own analytic reports, which, compared to Square and other POS systems is quite out of date. At a minimum, we need the ability to compare time periods and see change and % change over time.
Here are some ways we would use analytic reports:
Improved decision-making:
Analytics transform data into actionable insights, allowing managers to make strategic and operational decisions based…4 votes -
create a role to edit charts and forms
Please create a role that allows the editing and creating of forms and charts without giving complete admin access to all other reports and sensitive business operations.
4 votes -
Automated email campaign options
We should be able to custom create auto campaigns. I need to send specific emails to patients after they complete specific treatments. For example, send out after care instructions when they finish 1 of many different treatments. Upon check out of selected treatment an email for laser aftercare gets emailed for example. Or an email goes out when they book a specific treatment giving them prep instructions, this should also be a text option. Vagaro provided this service, Im shocked BLVD does not.
4 votes
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