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  1. Would like a way to offer a service that's comprised of multiple consumables trackable for inventory (ie. Microneedling service + topical exosomes with associated microneedling cartridge and exosome dose) - presented as a single, clean service to the client without showing the client the internal consumables on the receipt.  Having a top-level service with associated add-on services configured with product usage allow for proper inventory decrementing, but would like to hide the internal consumables from client view.

    5 votes

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  2. Make it easy to identify and report on clients who are scheduled for their first visit in the next day (whole business). Right now, the Clients list filters don’t reliably match ‘upcoming first visit’ for a specific date range, so we have to manually scan the Calendar and look for the star icon next to new clients. A simple filter or report view that combines ‘upcoming appointment date’ + ‘first visit’ would save a lot of time.”

    5 votes

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  3. When someone purchases a gift card in person, there's no option to send a digital gift card to a recipient. It only sends the purchaser a receipt. We don't want to carry physical gift cards, but there should be an option to send this digitally.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Our salon needs commission tiers with a layered structure, e.g., $1-2500 = 40% of that amount. Then, the amount between 2500-3500 could receive 45%, and 3500-5000 = 50%, and so on. This should also include an hourly and commission option to fulfill state minimum wage requirements that can be reflected in the commission totals. (minimum hourly rate; or rate desired would work randomly with the commission totals showing that the hourly totals could be nullified by commission amounts if desired.)

    5 votes

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  5. An automated email from the building system would provide options for information, including daily totals and summaries. These options may include retail staff numbers or selections to be checked, as well as a synopsis of the total day, week, month, or year.

    5 votes

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  6. We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.

    The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.

    We put lots of warnings with the service description, but it still happens every week.

    When we don't offer it for online booking, we get people complaining that we don't offer the service.

    Please Please Fix group booking to ensure that these are booked properly!

    5 votes

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  7. When building a form/chart.
    -First supply the text: title and options, then choose the format: multiple choice, dropdown, or checklist.
    -Copy & Paste- the copy should appear directly beside or below, NOT at the bottom of the document.

    5 votes

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  8. Self explanatory in question. You can put in compensation for everything other than what an employees hourly rate is even though they're on the clock. If they're on the clock, most likely they are receiving an hourly wage in addition to commission.

    5 votes

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  9. To be able to select certain services for certain days for when a provider wants to split their schedule between service types.

    5 votes

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  10. There’s no way to expire gift cards. For example the system should allow us to put in our states guidelines and the gift cards automatically expire…

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  11. The client should receive a text when the appointment is Booked OR/AND canceled.

    5 votes

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  12. Please allow us to select more than one photo at a time so we don't have to submit a photo, then go back into the camera roll

    5 votes

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  13. Ability to send an incorrect or incomplete chart back to a provider if a medical director will not approve the chart. The chart would then require the provider's attention to rectify the issues flagged by their medical director.

    5 votes

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  14. Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).

    Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.

    5 votes

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  15. I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…

    5 votes

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  16. An option to print out each staff member's daily plan

    5 votes

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  17. Toggle option for clients to allow English forms to switch to Spanish

    5 votes

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  18. Sometimes a client is booked for a service with an esthetician that has an add-on but the add-on needs to be performed by a nurse. It would be helpful to assign the add-on to the nurse so they can see it on their schedule. We have just been adding a time block to hold their time.

    5 votes

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  19. There should be a deposit link or option sent to clients who are considered " walk ins" that are scheduled for a later time or date to ensure the stylist is compensated if they're a no show or just to solidify the appointment

    5 votes

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  20. It's essential that we can customize booking priority when "first available" is selected by clients. The fact that there's no way for individual salons to pick which priority order their stylists are listed in is so frustrating for us as it's important to our stylists that we manage this properly. PLEASE FIX THIS!

    5 votes

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