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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8555 results found

  1. The ability to stack / apply multiple offer codes during online booking. Currently, this is only accomplished when applying via the dashboard. This would allow businesses more opportunity to incentivize clients and increase revenue.

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  2. We use the notes to store important information- including scanned forms since there is nowhere else to store them. It is very easy to delete these. You should be prompted to ask before deleting a note OR have a safe space for uploaded forms to be stored- maybe with the other forms.

    8 votes

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  3. When creating a new internal form (chart note) - It would be helpful to be able to assign it to a full service category instead of having to click each service individually.

    6 votes

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    1 comment  ·  Admin →
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  4. Ability for guests to add the service they’d like from the check-in app as a walk-in

    11 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  5. There are two possibilities when we are inviting the client back in to "redo",

    1) They will be seen by the same service provider. The client will be rebooked the same service, but no price should be listed nor pricing. In the background there would be either a commission pull from the first service (to combat the hourly wages being used to complete the same work again) and notation that this service is NOT to be considered an additional appointment or service, but a REDO for reporting processes.

    2) The client will be seen by a different service provider. Depending…

    2 votes

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  6. Small detail, but the products section in the gear tab has filters for Brands, Categories, Status. The products section in the manage location tab has Categories, Brands, Status.

    Swapping categories and brands in one of the places would be great (preferably in the gear tab). I find myself clicking in the wrong one to filter when I am in the gear tab because they are swapped.

    1 vote

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  7. We need a central place to save contacts and then in the locked section we like to save login details that only Admins can see. I want to save more contacts in here and then be able to search by their name, etc.

    1 vote

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  8. 2 votes

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  9. I would like to be able to send a discount link in a email or text marketing campaign that would allow the customer to click the link and then it takes them to the booking page and also auto apply's a coupon that i choose for that specific link. That way they don't have to remember a offer code, or re enter it at check out.

    14 votes

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    Hey there! While we haven't added this feature for all offers yet, we have recently added this ability for new clients to your business with our new client referral program!

    Existing clients can share their custom referral booking links with friends. When those friends go to book, a special first-visit discount is automatically applied at booking and it carries through to checkout. Learn more about the referral program here.

  10. We often have multiple purchase orders open at one time. Need to be able to see the "Memo" field on the Purchase Orders summary screen to figure out which one we are opening. Otherwise we waste time clicking through until we get the right one.

    1 vote

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  11. Reporting shown in graphs and pie charts. Comparison bar charts that compare service sales from current to the past 2 years. Also, membership comparison charts on a year to year basis. A Pie chart with the different services sold and customized dates. They are so much easier to read at a quick glance!

    13 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  12. 4 votes

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  13. The business would like the ability to reset or a delete all feature for the waitlist. They said they have 1000 plus clients on the waitlist and would like be to able to start from scratch or rest the list at any given time.

    6 votes

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  14. Ability to accommodate mobile services where practitioners drive to the client's homes to provide services.

    9 votes

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  15. Allow creating a draft of an existing form for editing. I tried to update a form and wanted to take my time with edits and created a copy of the form. Once I went live with the new form it applied it to every guest even if they already completed the old version.

    It would be useful to have some method of working on a draft of an existing form that can then be re-issued as the current form so it isn't sent to guests that have already completed it. (only sent out once to each person)

    6 votes

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  16. we should be able to grant access to reports by employee, not location. making it so I can grant access for each employee to view their own numbers w out seeing everyone else's.

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. Option to consolidate tipping when it is shared among all providers. When multiple providers are listed, the client has to go through multiple screens for each provider and it always seems to be a point of slight inconvenience.

    9 votes

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  18. Ability to programmatically upload a file into a client profile

    8 votes

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  19. ... promotions. Let's say my business wanted to offer a special discount for booking a service. BUT the discount is only eligible on certain days of the week, with certain staff, and we want to create it so that we not only have the clients payment method, we charge a deposit of the no-show fee. This would be the only surefire way using conditional offers, service restrictions per staff, and booking deposits, to make sure all of these are accomplished AND we are not relying on staff to perform them manually when booking in person or over phone.

    Thinking, NOT…

    3 votes

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  20. Modifiers currently work as intended for customers booking online with Min and Max settings. They should automatically show when booking an appointment from front desk as they do for online (if a modifier exists for a service). They also do not follow ANY of the rules (at the front desk) defined by setup of a service such as Min and Max, rendering them mostly useless because of this broken cohesiveness between online and front desk booking.

    10 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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