8179 results found
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1 vote
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Send automated message after missed phone call
Send automated SMS message saying "Sorry we missed you, how can we help" or send booking widget link to book appointment online. If the client requests to be contacted by staff, have a way to notify front desk in dashboard.
14 votes -
CANCELLATION CHARGE
there needs to be a full price option to charge a no show client.
Different salons have different cancellation policies.creating a product "cancellation fee" and then having to remove tax is to much extra work in order just to make one switch from 50% charge to full price charge
12 votes -
Custom term length memberships
Ability to set custom end date terms for memberships, such as in the instance of gifting a 3 or 6 month membership.
18 votes -
Require client to re enter expiration date and cvv during online booking
Clients are booking with expired cards/cards on file which causes issues during checkout
9 votes -
Keep "send" icon visible for messages when collapsing a checkout window
Front desk is constantly multitasking and the ability to collapse the checkout to send out a message would be very helpful for them. Currently the checkout bar blocks this ability.
2 votes -
2 votes
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Display notes entered by client for e-gift card purchases
When the purchasing client leaves a note for their friend/family in the "Include a message (optional)" section, this information is not added to the emailed gift card code
5 votes -
A few more emojis for tags
health care worker
mobility issue/injury
Package Holder
Birthday
Likes Warmer Water
4 votes -
Revenue Per Hour Report
A report that can show the dollars made per hour. They are looking for it to show the busiest/most lucrative time of day without having to view from the calendar view. Or a report that would separated per service provider to see if on average, their mornings vs evenings are busier.
10 votes -
Notifications
I think it would be nice if the arrival notification also included service details along with the name and time.
6 votes -
Online booking links per location
Ability to direct clients to individual location links
8 votes -
Apply multiple, varying offers within a group checkout
Ability to apply varying offers two individual clients within a group checkout i.e. if client 1 receives a "Member Discount" and client 2 receives a "New Client Discount"
5 votes -
Hot keys for appointment booking
With millenium, if a client calls in and requests a Nail appointment, the front desk can type control + N and it will show only Nail technicians on the calendar for easier visibility and booking
5 votes -
Internal Staff Forms
HR documentation - we need updated addresses, phone numbers, emails, and their hire date.
Would like to have the pdf on the staff file (employee or client) so we can have it for easy reference.
7 votes -
Option for rectangle logo
Our logo is a rectangle and looks great on the booking widget, but gets cropped on the reception app.
3 votes -
Online booking to collect the CVC CODE when clients self-book
When a client self books an appointment, have the system collect the CVC Code to the credit card. Then make the information integrate into our computer system. The information isn't saved on our end. So, if a client no-shows we can't charge them accordingly.
5 votes -
Some type of warning when a client was marked as arrived but not checked out by end of day or within a timeframe...
Either some warning to managers or a report of problematic appointments that may have slipped through the cracks.
1 vote -
Capture client email immediately, not just if they complete booking - allow for retargeting campaigns
Major missed opportunity not capturing emails immediately. This could be entered into a report for retargeting clients that abandon their shopping cart and winning new clients
37 votes -
Alert to reach out to customer if they need to schedule an appointment for a service
if the customer did not prebook at time of the appointment create an alert to reach out at x amount of time to have the client schedule the customer
3 votes
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