7425 results found
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updating CT info even w/invalid info & b-day alerts for discount
In the old platform my work used, we were able to upload client's info, despite something like an e-mail address being invalid, which would allow the information to be saved. It would be really nice to be able to update and save the CT's information, despite there being something wrong in their information, like the email. As it stands now, I'm unable to update some CT's info due to invalid information which, truthfully, is more than frustrating. Whilst on that subject, our old program altered us when it was someone's birthday so we could apply a b-day discount at check…
1 vote -
Create a payment type called "House Charge"
We often have clients who we send invoices to and they remit payment from their production company, etc. after the fact. Sometimes it's weeks or months later. It would be great to have a payment type called "House Charge" to make sure that service providers receive their commission timely and a way that when that person schedules another appointment, it shows an outstanding charge. Being able to run a report to show any outstanding charges would also be helpful.
3 votes -
Allow staff to change their schedule on app
I would like my stylist to be able to add a day or change the time to their schedule on the app
15 votes -
28 votes
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Admin Controls What is Visible on Staff's MOBILE APP (Performance Tab)
Sometimes we ONLY want stylists to see how much they've earned in Gratuity for the day and only the admin gets to see their service sales. For other employees, they want to see their service sales and gratuity, and everything else. Being able to control who sees what on their mobile app would be great!
2 votes -
Show client their total price on Ipad and allow them to select their gratuity there
Previously with the reception app we were able to discreetly show our clients their total via the Ipad and allow them to select their gratuity there and then ask them for their card to charge the total. Now with Duo we have to vocalize their total, ask for their card, run it, and then show them the Ipad where they can select gratuity.
Some of our services we offer are over $4,500 so I feel it is much more classy to discreetly show them their total rather than announce it - especially since we are a relatively small salon where…
5 votes -
9 votes
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Sort Client Notes Newest to Oldest
Have client notes show up with the newest notes first not the oldest notes so that we don't have to scroll through years of notes to find the most up to date
25 votes -
Split gratuity on the back end
At our salon we utilize Stylist & Co-Stylists. Depending on how many clients our Stylist see per day our co-stylists receive 25% gratuity and previously we were able to manually split this gratuity before completing the check-out process to not make our clients feel pressured to add gratuity to two different people so our check-out process was more smooth.
Our co-stylists bounce around so it is hard for me to keep track after the fact when running payroll how much to split now and with doing is this way it makes our reporting inaccurate when going over numbers with our…
6 votes -
Easier Employee Scheduling options
The Employee Scheduling would be nice if it was a draggable bar between times instead of two drop down menus, our old system had a draggable time table which made putting the schedule in a breeze and it was faster and physically would show coverage to make sure you didn't have any gaps instead of putting stuff in then looking at the calendar to make sure it was covered. plus it would be nice to be able to schedule lunch's as well instead of making blocks
5 votes -
More easily access appts on calendar (from profiles)
When you are on a client's profile and looking at their upcoming appointments, it's nice that you can get the full appointment details view from there but I really wish there was also a button to "View on Calendar" so that you could see it there in one click. The way it is now, you have to first potentially change locations, then go to the calendar view, then change the calendar date, then just kind of manually scan the calendar to find the appt. It should be a much more seamless process than this.
2 votes -
Need ability to set up gratuity to be auto charged at ... %
I think the system should have the ability to automatically charge gratuity instead of the customer selecting an option for gratuity and which amount.
4 votes -
Update professional app reports to show changes in product commission
The professional app shows product sales based on the state of the order when it is originally closed. If you update the seller that information is never shown on the professional app. This results in service providers getting upset that they didn't get commissions that they actually received because we edited the seller after the sale. Another solution would be a "commission" report on the app that allows the provider to see what their commission should be for a given date range similar to the commission report in the desktop.
3 votes -
service record report by staff
Service record report that will list all services and the staff with pricing and duratation
3 votes -
Forms at checkout
Adding "at checkout" underneath the "When" category. I need to create a form for my clients to sign off on at the end of their appointment expressing their satisfaction with the outcome of their hair. This will help to avoid any client stating they were not satisfied with the services provided or their results later, after telling you that everything was good.
4 votes -
2 votes
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Comments on appointments
On the comments section on the appointments, it would be nice if we could edit it. It would also be helpful if we could make it more than 1 line (use enter button) and also if we can add the comment at any time during the visit, not just after the checkout has been completed.
3 votes -
Product filters and sorting
More and better filters and sorting options when viewing products. We have almost 600 unique SKUs and I wish we could, for example, set the filters to show only active products from X brand, or only active products from Y product category - or both of those at the same time: only active products from X brand under Y product category.
5 votes -
Have Ability To Set Relationships Between Clients
I would love if there was a way that we could set up relationships between clients. Clients sometimes call and say they share a 'membership' or credit card with their husband and we have to ask the name and info of the husband etc. Or another example is someone wants to book an appointment for their 'sister' and there's no way to link the accounts. It would be much easier if we could see who a client is 'related' to in our system.
56 votes -
1 vote
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