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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8533 results found

  1. For instance, we would like to make offers limited by service provider -- either the providers who ARE available for the offer and the providers who aren't. In general, we should be able to customize our own offers much more granularly.

    12 votes

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    1 comment  ·  Admin →
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  2. Ability to track who has shared a link that hasn't been used to determine success of offering and client behavior.

    1 vote

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  3. Appointment times should not adjust themselves when adding items- such as bar items. Appt times should only adjust if manually adjusted, as when this happens it messes up all merged items/appt times associated with the guest's service.

    3 votes

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  4. Would be nice to see future sales for that given month, my other software was able to calculate what the sale would be for that month based on appointments. This was helpful for team goals.

    1 vote

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  5. Ability to view account balance in the professional app

    9 votes

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  6. Can we update the cancellation dashboard so it’s not restricted to a single date view? Right now, it defaults to one specific day, and I have to click through each date individually. Ideally, I’d like it to support multiple pages that allow users to continuously go back in time—almost like an infinite scroll or paginated history.

    2 votes

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  7. Option to turn off and on the price in any form of text or email confirmation. We sell things in singles and multiples and patients are getting confused if they typically purchase more than on on why the price is higher than the text said it is.

    2 votes

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  8. Currently you cant see the prices of services easily at all when booking. It does not show you the price of the appointment until you are almost done booking it. I would like to be able to easily see all prices for different artists while I am on the phone with a client. Right now I have to basically book it to be able to tell them the price.

    31 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  9. Support a device like this https://www.magtek.com/product/idynamo-5 USB-C credit card reader that works with the DUO App on an iPAD. We follow all of the best practices such as keeping the iPAD on all of the time, firmware updates to the DUO, and DUO app updates. We still have issues time to time with the BlueTooth card reader and creates a very bad customer check out experience. Thank you.

    3 votes

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  10. Would like to see the Manage appointment button in client communications to say 'Your profile' so they understand there is more than just their appointments that they can manage.

    1 vote

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  11. We would like all product customization to be on the first screen where you create / name a product.

    This would save us a lot of time when adding new products, as we can complete all customization.

    1 vote

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  12. We would like the ability to add all service options at the time the service is created.

    This way, we do not need to then search the service then make modifications and assign staff for example. This should be available on the same screen we name the service and select a category.

    1 vote

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  13. Messages need to have the ability to be organized, I find that the notification messages with confirmations, makes it hard to find the actual patient messages.

    1 vote

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  14. Restriction to ensure a location's automated campaign does not get sent to a client whose membership is not with the sending location.

    2 votes

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  15. 2 votes

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  16. Staff does not get notified if an appointment is modified or moved from another provider. This causes issues for the staff unless they habitually check their schedules and creates more work for the front desk team because they now have to reach out to make sure the provider sees the update/change.

    17 votes

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  17. I think we should have on the service providers' daily reports what their highest day/lowest day is to date. It may encourage them to increase.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. You keep working on features that only apply to a handful of users and have a handful of votes on it instead of features that have been requested for MONTHS OR YEARS like invoices or better notifications with HUNDREDS of votes. Work on the stuff that the most people want not what a couple of high paying clients request of you

    2 votes

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  19. Display an itemized list of each account credit added under payment history with the reason for easier tracking rather than just one arbitrary lump sum.

    10 votes

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  20. It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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