8529 results found
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2 votes
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Set up time at the beginning of an IV infusion service.
We have 3 chairs for IV infusions. We need the ability for 15 minute set up time at the beginning of each appointment so 3 people will not book at the same time. There is an option for transition time at the end, but we need the option at the beginning. IF 3 people book at the same time slot 1 patient would be waiting possibly 30 minutes to start if this cannot be corrected.
2 votes -
Forms and charts
- Forms should be able to be copied and turned into a chart and vs versa so you don't have to start from scratch if you want to change it!
- Also on both forms and charts, common fields should be automatically populated! Fields that should come up automatically include patient name, date of birth, today's date. It's a hassle to fill these out each time! Even the provider's name should come up.
- When the patient fills out the form with their personal information, it should update their profile (with birthday, allergies, etc.)
4 votes -
Include timeclock hours on staff performance
My state just passed a bill requiring sick time pay and all commissioned stylist have to start clocking in and out to track hours worked. Hours Worked is not always equivalent to Hours Booked. Can this category be added to the staff performance report?
The Dept of Labor requires that commissions paid be equivalent to at least minimum wage, so this is an important report to have!4 votes -
Client recognition through phone number walk-ins
I have regular clients that do walk-ins for one of our services, and it's quite an inconvenience for them to have to enter all of their info every time(first/last name, phone #, email)
We would like them to be identified right away.
6 votes -
Automated texts specific to services
We would love to automate reminders via text/email that are specific to the procedure being performed.
For example, a microneedling patient may get a text reminder 3 days prior to their service to stop retinol, and another text the morning of the appointment to remind them to start their numbing 1 hour prior to their appointment time.
This could also be applied post-service as a way to follow-up, so a filler patient may get a text the following day to check in on them, or a laser patient could get a follow up text 3-7 days after their appointment.
56 votes -
Product Search
There should be a tab at the top next to "Manage, Marketing, Calender, etc" for products/services where it tells you the price of all products and services. Kinda like a search bar at the top.
2 votes -
Review link to text receipt
Add an optional URL to place a review link to text receipt.
14 votes -
Referral Program Versions
We would like the ability to set up different Referral Program Versions- each that offer different discount options.
13 votes -
New Review Prcoess
The new review process is an amazing edition! It would be perfect if the context was customizable, both email and text. A personal message really adds that extra touch.
11 votes -
skincare
Add a current skincare regimen section to the chart so products can be easily viewed by all staff to provide consistent care
3 votes -
first time client welcome email
Please add a first-time client email to the automated campaigns. I would like the ability to automate sending a welcome email. I want to let them know about our other services and ask for their feedback.
8 votes -
Add ability to set individual service provider's service to 0 minutes
Currently I have a few individual service providers who would like me to shorten their personal service settings to 0 minutes so that it does not take up time on their books, because those services do not take them additional time. With our current configuration, we are unable to set this as a business-wide setting, so would like to be able to adjust for individuals -- currently the only workaround seems to be adding specific, new add-on services. Trying to change any service time to 0 minutes on the individual level gives the error, "Duration can't be 0 min"
1 vote -
Picture & Price Preview
Would love the ability to have example photos of the service and a preview of the starting price on the client landing page of services. This allows quick access to price info for clients who are just browsing and example photos of the service aid in easier navigation when determining what service is what. As a hairstylist, this is common on platforms like square, acuity, vagaro, and gloss genius
2 votes -
clearer reporting on no-show, cancels, reschedules is critical
Theres no reason we should have to do this on a spreadsheet but clear reporting of this is a CRITICAL need
this is how its currently tracked on our spreadsheet but this is bare min:
Total Booked Total Completed No Show Cancelled Walk In Rescheduled No Show/Cancelled Rate Completed Appt Rate
4 votes -
Filter messages feature
We would really like to be able to filter messages by read and unread
11 votes -
Next membership billing date
We used to be able to see the next billing date, not just the most recent update and start date. It's extremely helpful to be able to forecast cash flow and doing away with this field limits that ability.
1 vote -
Flagging Messages
It would be great if there was a way to flag messages with clients or mark them as unread. Sometimes it can be really difficult if we read a message during the weekend for example but don't want to take action on it while we are not working. It would be nice to have a way to flag the message to come back to when we are back in the salon.
31 votes -
Client Notes
It would be so helpful to be able to see client notes in the App! Under the Details tab. Tp appear under Appointment notes.
3 votes -
Numbing time
Allow for a block of time to naturally pop up for certain appointments that allows for pre-procedure numbing for a med spa.
1 vote
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