5966 results found
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Ability to add photos to products
The business would like to be able add a photo to a product to show what it is.
8 votes -
Add service duration as a column option in Beta Reporting
Having duration of a service added as a metric could help businesses determine how much time was spent on specific services for different date ranges.
3 votes -
Create a feature that notify providers of the room number their patient is in
As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.
1 vote -
have a separate screen for hourly employees such as front desk and assistants so they dont clutter the appointment screen
have a separate screen for hourly employees such as front desk and assistants so they dont clutter the appointment screen
3 votes -
Make an additional Forms/Charts Section for Treatment Protocols and SOP's that staff could pull up with an appt and also separately
Make an additional Forms/Charts Section to hold Treatment Protocols and Facility SOP's that staff could pull up for review outside of a specific appointment (protocols could also be attached to specific appointments.) This would help to keep spa documents organized and give staff one place to go to look for information related to how to best perform their job, treatment protocols, etc.
4 votes -
Advanced offers logic for groups of services
Would be awesome if there was a way to create an offer code that would be applicable only when services are purchased together - for example we give 50% off a sauna session when it is purchased with another service.
Currently we cannot have the system automatically apply the code since it will give the discount to the sauna as a stand alone service.
71 votes -
Balance Owed
When a client late cancels or no shows their appointment, our policy is to charge a late fee/no show fee. When they do not have a card on file, we would love if there was a way to have a hold on their account in the amount of the balance they owe. This way they can take care of it themselves when rebooking online or it will pop up when they call.
52 votes -
When creating offers- choose the option for different service providers
We are trying to build the clientele of our new service providers. We are making offers specifically for them to get people in their books. It would be helpful to be able to make a "rule" and the discount code only applies when booking with that service provider.
4 votes -
only list the services that particular service provider has selected show up when viewing in profile.
Tired of scrolling down to find pricing for a stylist or colorist. Only show the services they provide or at least show them at the top of the screen.
2 votes -
Implement integration with GoHighLevel
It's a useful software that would be very useful for salon and spa owners.
2 votes -
Gift Certificates
The gift certificate/card feature at the time of checkout is wonky. Our clients want something emailed right away. I know we can go to our site and purchase the GC's that way but it is a slow process. I would love to request a GC PDF to be able to be purchased at the time of checkout when the client is in the spa. I would also like to request that either the system auto-generates a number for the GC or makes it clear to use the client's last name for the code.
The sale of GC's for a spa…
6 votes -
FIX THE AUTO REMINDER SYSTEM
This is beyond not ok. The system sends out reminders for cancelled and changed appointments. It makes us look completely incompetent and we have people showing up at wrong appointment times. Getting angry because they think an appointment they cancelled wasn't cancelled and they are going to be charged. Speaking of that. We have a 24 hour late cancel fee. Why does the system send reminders at 4:00pm the night before a 9:00am appointment? If we have a 24 hour late cancel fee shouldn’t the reminder go out 24 hours before the scheduled appointment time? This is 100% a BLVD…
7 votes -
licensce renewal
Within staffing, have license information and expiration dates & reminders to staff when getting close to expiration.
9 votes -
Auto enroll clients into loyalty program
Have the ability to auto enroll all clients into the loyalty program.
30 votes -
Register function to view denominations and activity log of denominations
Have a register feature to view previous and closing day denominations and also keep security of business data in mind
- View denominations when exchanging cash for change
- Taking in cash
- Also have audit reporting capabilities for overages/shortages5 votes -
Past Due Membership Status with Future Cancel Date
For a membership with a future cancellation date, if their final payment failed and they go 'past due', membership should be 'Paused' instead of 'Cancelled' to allow a business to capture the final, unpaid renewal.
1 vote -
Do not charge for marketing.
It feels cheap and the marketing is not robust enough to merit nickel and dimeing us. If the eblast capability were better, but the current email ability is limited. Yes, I'm salty. Consider an integration with a better marketing crm site like mail chimp, constant contact.
15 votes -
Ability to restrict tags to be for either appointment tagging or client tagging exclusively.
Sometimes tags are not relevant to one or the other but staff will choose them since they seem appropriate, which then may cause unintentional downstream activity.
Example tags that staff put on appointments that should only be allowed as client tags: allergies, language barrier, always late, has previously no showed, extremely picky, big tipper, has disability, friends or family, etc.
5 votes -
Allow Businesses to Set Expiration Dates on Gift Cards
There is no nation-wide rule that gift cards cannot expire. Federally it is actually five years so if anything, you should have it set to 5 years and then allow each account to implement their own state wide laws. It is not required by law that you police this. Every other booking company and every other gift card system that I have ever used allows for businesses to implement expiration dates on their gift cards. This would be an easy feature to add since you already have exp dates on series.
It is important for businesses to have the option…
23 votes -
Location-specific usage based products
Allowing usage-based products to be editable at the location-level without affecting all locations' settings for that same service.
1 vote
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