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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6440 results found

  1. Add hyperlink ability in confirmation email when a client books so that they can schedule their good faith exam with an NP or MD.

    2 votes
    0 comments  ·  Admin →
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  2. Membership & Package Sales in Pro App Performance

    Would like to see individual sales of memberships and packages in the professional app as well as services, products and tips.

    2 votes
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  3. List of open notes

    It would be so helpful to be able to see a list of unsigned "draft" notes so we have an added safety net against unfinished documentation.

    2 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  4. Scrollable/Collapsible paragraph fields

    For long text in forms, make paragraph fields scrollable/collapsible so that they take up less space and are easier to scroll through.

    1 vote
    0 comments  ·  Admin →
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  5. View, send documents through Client Portal

    Our patients are requesting the ability to send and receive documents/attachments to our office securely through the patient portal.

    It would also be helpful if patients could view a read-only version of documents they have previously signed (ie: post-treatment reminders).

    13 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  6. When Patients Cancel, Allow Them to Check a Reason

    When patients cancel online them, ask them to select a reason for cancelation and prompt to reschedule. It would be nice if we could change the options for cancelations. Thank you!

    22 votes
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  7. Spa vs. Medical - Separate merchant accounts

    Spa services AND medical services are two separate businesses. There should be a way to attach medical services to the medical merchant account and the spa services to the spa merchant account as some employees deliver services under both. Having separate profiles per employee especially when they don't sync is not efficient and creates problems.

    1 vote
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  8. Follow Up Report (Med Spa)

    We follow up with our patients the day after dermal filler as well as 5 days after treatment, 4 weeks after Kybella, 8 weeks after Sculptra, and 12 days after Botox.

    If you could create a reporting system that notifies us daily on who needs a follow-up (based on those "rules"), and we would be able to mark that patient "complete" after follow-up, that would be a game changer!

    2 votes
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  9. Allow Chat Close

    It would be great if we were allowed to close out our own help chat requests if the issue resolves itself before support responds

    2 votes
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  10. A way to input classes. Mass bookings as for events or spa parties. Couples massages and it can be put in as 2 people 1 service.

    3 votes
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  11. Bubble notifications for walk-ins, like messages have

    A visual notification on the menu bar alerting/showing front desk etc. that a walk-in has checked in

    1 vote
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  12. Starting price listed next to service

    On the main booking page list service name and starting price and allow client to click in to see further price breakdown

    1 vote
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  13. Gift card sales report

    Would like to have a gift card sales only report (no other products or types to filter out or need to manually adjust)
    - show gift cards sales totals
    - show gift card card values and discounts
    - show if cards purchased online or retail with ability to filter by dates

    37 votes
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  14. More support

    It would be great if there was more support after signing up with BLVD, it is so difficult to get any help other than "look at the videos". Those are so short that they are of no help. I was told that you only get a short window of support and then you are on your own. If i knew that prior, I would have reconsidered my choice.

    2 votes
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  15. There needs to be a report for services providers on actual pay

    There needs top be a detailed report for providers on what they are actually getting paid. Minus any discounts, product charges , returns or anything else. There is no such report. They can not check their pay. Everyother system has a technician report like this.

    Thank You

    4 votes
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  16. Ratings

    It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…

    333 votes
    Waitlisted  ·  10 comments  ·  Admin →
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  17. Add a "comp" feature in check out.

    When we comp treatments let us simply "comp" and not have to use Duo and go through the entire check out process

    1 vote
    0 comments  ·  Admin →
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  18. Perpetual Average Cost Value

    View the cost of inventory on-hand based on the perpetual average costing method.

    1 vote
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  19. Add Link to After-hours Response

    Ability to add a link to the business website or client portal to encourage self-serve for clients engaging with the business when closed.

    1 vote
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  20. adding a membership through client profile

    It would be nice to add a membership to a clients profile without selling it through the POS. There are many times we want to add the plan and draft info but charge nothing until the first draft the next month.

    1 vote
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