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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6975 results found

  1. 1 vote
    0 comments  ·  Other  ·  Admin →
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  2. Invoices that can be sent to clients for products and services.

    1 vote
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  3. We need a way to see if our members have their appointments booked out or not. This alert would be helpful for us to know to call and get them on the books if they do NOT have a forward appointment

    1 vote
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  4. It would be nice to send laser appointments pre-treatment instructions, as well as other services. Because each service requires different instructions prior to treatment, I cannot add this in to 'client instructions' otherwise every patient would receive the exact same text even if they were not coming in for that specific appointment.

    1 vote
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  5. our patients check in using the Duo app. if they dont have an appointment it sayd "Dont have an appointment? Tap here". if the client taps it just says "please see a staff member" it would be nice if the patient was able to see what appointments were available and to self schedule vs waiting for staff to help. we currently dont have a front desk staff so clients are forced to hover waiting for a provider to come out to help them schedule.

    1 vote
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  6. being able to download a css of people scheduled on a certain persons schedule in the past or future for a range of dates with their contact info

    1 vote
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  7. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    1 vote
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  8. Our previous system had a very easy way to share our customized treatment plans with clients as well as lab results. This would be perfect.

    1 vote
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  9. When selling products online through Shopify or other online stores, it would be helpful to have those purchases reflected in the clients' profile for their nurse injector or esthetician to review when the client comes in.

    1 vote
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  10. When booking an appointment and it comes up prices for each service and add on, we need to have an estimated total so we know how much it is all together instead of adding them manually

    1 vote
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  11. 1 vote
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  12. It would be beneficial to be able to send marketing blasts out based on preferred pronoun

    1 vote
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  13. It would be helpful to have a reporting feature that shows which clients have recurring or standing appointments and how many active appointments they have, within a range. This report should also identify which clients do not have any appointments booked out within the time frame, so that we can reach out to those who need to book out for ex. holiday seasons or during other events

    1 vote
    0 comments  ·  Reporting  ·  Admin →
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  14. When we book a new client and enter all their contact information, the intake form makes the client fill out all of their contact information and address again making for a clunky and tedious experience for them.

    1 vote
    0 comments  ·  Forms & Charts  ·  Admin →
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  15. Feature Request: Toggle On/Off for Image Mark-Ups

    Enable the ability to toggle image mark-ups (annotations such as Botox units, injection sites, treatment notes, etc.) on and off when displaying before-and-after photos.

    Currently, when patients view before-and-after images, the photos often contain visible mark-ups showing treatment notes, units, or injection sites. While useful for clinical or internal purposes, these mark-ups distract patients and take away from the emotional impact of the transformation. Patients want to see a clean, side-by-side comparison of results without overlays interfering with their perception of beauty and outcome.

    Add a toggle function (e.g., “Show Mark-Ups / Hide…

    1 vote
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  16. If you allowed services to be booked at the same time (client facing and dashboard), and allow us to assign services to the same room, that would solve the couples issue.

    1 vote
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  17. 1 vote
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  18. We need to give patients more options of seeing results on their patient portal such as being able to review their labs.

    1 vote
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  19. I would like to see on the back end an option to create vouchers that can be applied to client's accounts at will by certain permission groups. This would be useful for specials and such. Currently, vouchers are only in Packages and Memberships. Also, I would love if vouchers could be applicable for products, not just services.

    1 vote
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  20. Right now, text reminders are only available for 24 hours before or same day reminders. We have noticed the emails either get lost or go to spam, and 24 hours isn't enough time to fill openings if they cancel . If the 3 or 4 day notification could be text too it would help the business a lot. Clients read texts way more

    1 vote
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